How can my customers unsubscribe from notifications?

Email Notifications

If you're sending out notifications to your customers using AfterShip, each notification comes with an "unsubscribe" button that allow an individual customer to unsubscribe from notifications sending out through your AfterShip account. 

SMS Notifications

Reply to message: STOP, UNSUBSCRIBE, CANCEL, or QUIT will unsubscribe the number from receiving notifications

Reply to message START or YES will resubscribe

See example:


Detailed FAQ: https://www.twilio.com/help/faq/sms/does-twilio-support-stop-block-and-cancel-aka-sms-filtering

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