How to mange returns with Returns Center?
With Returns Center by AfterShip, you can manage returns and interact with your customers in this way.
|Step||Who||What to do||What will happen|
|1||Customers||Visit your Returns Center and create a return||Both you and your customer receive email notifications|
|2||Merchants (you)||In our Shopify app, update the return status to Approved / Rejected|| Approved: Customers receive email about the return is approved, with the instructions to ship the return items
Rejected: Customers receive email about the return is rejected, with the reject reason
|3||Customers||Follow your return instructions to ship the return items||(Optional) Input the package tracking number. Both you and your customer will receive email notifications when there is a shipment update|
|4||Merchants (you)||When you received the package, update the return status to Shipment Received||Customers receive email about the shipment is received and you will inspect and process the refund|
|5||Merchants (you)||You inspect the items and proceed to refund Shopify order||Customers receive a email from your Shopify store about the order refund|
|6||Merchants (you)||When you completed the refund, update the return status to Refunded, (Optional) send email to customers|| Customers receive a email about he is refunded