Common CSV Import Errors
Look out for these CSV import errors next time you receive an email notification with an alert of unsuccessful shipment import and what you can do to rectify those.
| S.N. | Error | Description | User action required |
|---|---|---|---|
| 1 | ErrorCsvInvalid | CSV file format is incorrect, resulting in unparsability | Import data using the correct template we provide |
| 2 | ErrorCsvTooLarge | CSV file size is more than 5MB | Split files to reduce individual file size |
| 3 | ErrorCsvEmpty | CSV file is empty | Fill in the CSV file with tracking data using our basic or full CSV template |
| 4 | ErrorCsvTooManyRows | The number of shipments imported at a time exceeds the maximum limit which is 60,000 for whitelist Enterprise users and 10,000 for other users | Split files to reduce shipment volume per CSV file |
| 5 | ErrorCsvNoRecord | CSV file with no data | Fill in the CSV file with tracking data using our basic or full CSV template |
| 6 | ErrorCsvColumnsInconsistent | CSV file wrong format. The data column count does not match the table header count | Please add the missing headers or reduce the data columns to align the data |
| 7 | ErrorCsvDuplicate | Repeat import of the same CSV file | Please change the file content |
| 8 | ErrorUrlAccessDenied | No permission to access the user's CSV file or FTP server | Please check whether the FTP rule configuration within the AfterShip admin is correct |
| 9 | ErrorFetchCSVDataFailed | Unable to connect to the user's FTP server | Please check whether your FTP service is operating normally and hosted on the public network |
| 10 | ErrResourceNotFound | File does not exist | Please check whether the file address is correct |
Updated on: 14/09/2023
Thank you!