Delivering orders to customers on time is paramount from a business perspective. However, there are times when shipments don’t reach customers’ doorstep due to reasons like delayed customs clearance, wrong delivery address, etc. Such shipments come under the category of ‘Exception.’ AfterShip shows every detail about exception shipments, and this help guide covers all the details you need to know.

🙄 How can I identify exception shipments using AfterShip?

There are two methods to learn about your exception shipment:

➡️ Basic method

It comprises multiple ways to identify exception shipments:

1. Search exception shipments

Go to the Shipments page of your AfterShip account admin and insert tracking numbers in the search field to find exception shipments.

You can do a bulk search to save effort and time significantly. Click here to know more.
2. Filter exception shipments by status/sub-status

Go to the Shipments page of your AfterShip account admin and set status and sub-status exception shipments using filters.


3. Sort exception shipments by status/sub-status

Go to the Shipments page of your AfterShip account admin and simply sort exception shipments.


4. Filter exception shipments based on the checkpoint date

Go to the Shipments page of your AfterShip account admin and set the checkpoint date to find out the most recent exception shipments.


➡️ Advanced method

👉 Set auto alerts for yourself and your team

Go to the Notifications settings and scroll down to Exception.


Decide whether you want email notifications, SMS alerts, or both.

Please note that charges for SMS notifications are not included in any of our paid plans.
🤔 How can I handle exception shipments using AfterShip?

You can do this to handle exception shipments:

Add tags to shipments that require attention
Filter shipments by added tags


Set up an automated email workflow to notify customers when the shipment status updates to/remains an exception



Pro Tip:

If WISMO queries keep piling up despite triggering an auto email alert, you can manually send another notification.

Go to the Shipments page and select the exception shipment to see its details. Click Send notifications and choose from the available options.



👀 How can I get detailed data about my exception shipments?

Go to the Analytics page of your AfterShip account > Select Shipments to check exception shipment data based on reasons, carriers, and destinations.


Still have some concerns? Share them with our support team now
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