Articles on: FAQs

FAQs About Protection

How do I get started?

Notify your AfterShip® sales representative, and they can enable the feature for you.

How does it work?

Once enabled, you can set your preferences to either ‘opt-in’, allowing the consumer to select coverage for each order, or ‘opt-out’, where coverage is pre-selected and the consumer can choose to deselect. Once in the shopping cart, the customer will see the itemized cost and may select or deselect coverage. If coverage is elected, they will be prompted to accept the terms and conditions for the protection.

What platforms is AfterShip® Protection compatible with?

AfterShip® Protection, powered by InsureShield™ shipping insurance, is currently compatible with Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento, and API users. If your business utilizes another platform and you are interested in adding AfterShip® Protection to your customer’s checkout experience, please reach out to an AfterShip® sales associate.

Are my customers obligated to add AfterShip® Protection?

No, customers can choose whether they would like to protect their packages with AfterShip® protection and add the feature by opting in at checkout.

Do I have to be based in the United States to take advantage of AfterShip® Protection?

We support USA business entity, but we support shipments ship from global to global.

What are the benefits of coverage?

Having shipping insurance provides your customers with peace of mind to protect shipments against loss, damage and porch piracy theft. Additionally, it is easy to use, incorporated right into the AfterShip® platform. And 95% of accurate and complete claims are paid, most within a week, keeping funds moving.

Who processes claims?

UPS Capital Insurance Agency Inc. (UPSCIA) adjusts all claims. Customers will initiate a request for claim through the AfterShip® platform.

What documentation is needed for a claim?

Proof of shipment and a copy of the invoice are required to file a claim. Other documents may be required depending on the claim.

When should a claim be reported?

Claims should be reported immediately to UPSCIA via the AfterShip® platform.

How long does it take to file a claim?

It takes less than 5 minutes for customers to file a claim through the AfterShip® Protection claims portal. Merchants may also file the claim on behalf of their customers.

How are claims paid out?

Claims are paid via check directly to the merchant. The merchant is then responsible for facilitating payment to the customer.

How quickly are claims paid out?

UPS Capital Insurance Agency, Inc. strives to review and process most claims in days, not weeks.

How can I access the claims that my customers have submitted?

Claims status is accessible through the AfterShip® Protection administrative dashboard, where you can also check your invoices and make payments.

How can I access the claims that my customers have submitted?

Merchants may call the UPS Capital claims department at 866-384-1852.

Figures are based on aggregate insurance claim payment data collected by UPS Capital Insurance Agency, Inc. during the period of four consecutive fiscal quarters ended March 31, 2021. Individual results may vary.

Insurance coverage is underwritten by an authorized insurance company and issued through licensed insurance producers, including UPS Capital Insurance Agency, Inc. (“UPSCIA”), a subsidiary of UPS Capital Corporation (“UPS Capital”). The insurance company, UPSCIA and its licensed affiliates reserve the right to change or cancel the program at any time. You may be offered the opportunity to insure eligible shipments under a policy of insurance (the “Policy”) issued: (i) directly to you; (ii) to UPS Capital; or (iii) to the sender/ publisher of this communication. Where the Policy is issued to UPS Capital or such sender/publisher, such Policy extends coverage to your eligible shipments, but you are neither an insured nor an additional insured under such Policy. In the event of a loss covered under such Policy, any resulting claim payment shall be directed to you as a loss payee. Where insurance coverage is made available through a third-party platform, details regarding the terms and conditions of that coverage is provided by UPSCIA.  This information does not in any way alter or amend the terms, limitations or exclusions of the applicable Policy and is intended only as a brief summary. Insurance coverage is not available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the applicable Policy.

Updated on: 08/11/2023

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