Why are some shipments pending?

Normally, when you provide a tracking number, we update the shipment status automatically. But sometimes the status gets stuck as "Pending" because the carrier either hasn't updated the status or you entered the wrong carrier details.

Will there be any changes in fields of the tracking?

Yes, the slug field will be updated after the autocorrection.

How does carrier autocorrection work?

Whenever you accidentally enter the wrong carrier details, AfterShip's autocorrection fixes it and gets you the latest shipment status.

When does AfterShip’s autocorrect come into effect?

AfterShip autocorrects carrier details for pending after considering a certain period.

ICYDK: To decide when to autocorrect carrier details, we check historical data.

How much carrier autocorrection is accurate?

Autocorrection gets done when we’re 100% sure about the carrier. So, it's 100% accurate!

How would I know about the autocorrected carriers?

We inform you via two ways:

We send a weekly autocorrection report to your registered email address:

We show corrected carriers at shipment dashboard

How to activate autocorrection?

Go to Settings > Carriers > Enable Carrier auto-correction

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