Articles on: FAQs

Frequently Asked Questions on Spanish Seur Tracking Updates

Since Nov 2021, Spanish Seur carrier has updated its policy on sharing tracking updates. Now, merchants will have to use their own API credentials to get tracking updates from the carrier.

How to get my own API credentials?

Please consult with your Spanish Seur account manager to obtain your credentials.

What info is required to establish a successful connection with AfterShip?

Please enter your Client ID, Client Secret, idNumber, username, and password here.

Will tracking updates be affected due to this new policy of Spanish Seur?

Existing tracking will have updates with slug ‘spanish-seur’, but delays are expected as the carrier has imposed a few restrictions. It is highly advisable to use an account-specific slug — spanish-seur-api — for a better tracking experience.

What should I do if I don’t have the required credentials?

You will get updates via ‘spanish-seur’ slug but with huge delays, and there will be times when you don’t even get a single update from the carrier’s side.

Thus, we urge you to connect with the Spanish Seur team and get your own API credentials so that you can use an account-specific slug — spanish-seur-api — for timely tracking updates.

Which slugs have been affected?

Well, ‘international-seur’ and ‘international-seur-api’ slugs are going to be disabled, whereas spanish-seur slug will see delays in tracking updates.

Since spanish-seur-api is an account-specific slug, it hasn’t faced any impact. Therefore, it is being suggested to use (with your own Seur credentials) for swift tracking updates.

In case you have any other question, please connect with our chat support team now

Updated on: 01/06/2022

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