Articles on: FAQs

Frequently Asked Questions on Spanish Seur Tracking Updates


Since November 2021, Spanish Seur carrier has updated its policy on sharing tracking updates. Now, merchants will have to use their own API credentials to get tracking updates from the carrier. Let's delve into the key FAQs surrounding Spanish Seur tracking updates and ensure you're equipped with the knowledge to navigate these changes seamlessly.

How to get my own API credentials?

To acquire your API credentials, we recommend reaching out to your dedicated Spanish Seur account manager for a smooth and swift process.

What info is required to establish a successful connection with AfterShip?

Please enter your Client ID, Client Secret, idNumber, username, and password here.

Will tracking updates be affected due to this new policy of Spanish Seur?

While existing tracking updates will continue with the 'spanish-seur' slug, anticipate delays due to certain restrictions imposed by the carrier. For an enhanced tracking experience, we strongly advise adopting an account-specific slug — spanish-seur-api.

What should I do if I don’t have the required credentials?

Without the necessary credentials, you will get updates via the ‘spanish-seur’ slug but with significant delays, and there will be instances when you don’t even get a single update from the carrier’s side. We strongly encourage you to connect with the Spanish Seur team promptly to obtain your API credentials and ensure timely tracking updates using the spanish-seur-api slug.

Which slugs have been affected?

Slugs such as international-seur and international-seur-api are going to be disabled. Meanwhile, the 'spanish-seur' slug may encounter delays in tracking updates. The spanish-seur-api slug, being account-specific, remains unaffected and is recommended for swift tracking updates using your Seur credentials.

In case you have any other question, please connect with our chat support team now.

Updated on: 29/11/2023

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