How to File a Claim for Your Customers

Plans: All plans Platforms: All platforms

Overview

AfterShip Protection streamlines the claims process by offering two convenient methods for filing claims on behalf of your customers

Through the AfterShip admin portal
Directly from the branded tracking page

What you'll learn

How to submit a claim from the AfterShip admin portal
How to submit a claim from the branded tracking page

How to submit a claim from the AfterShip admin portal

Log into your AfterShip admin account
Go to Protection > Coverage > Active status


Choose an order for which you want to file a claim
Click File claim


Fill in all the required details and click Submit claim



To know how to submit a claim from the branded tracking page, check this help article.

Please note that when you submit the claim from the admin site:
The resolution status will become To be resolved if you disable the automation feature.
The resolution status will become Resolved if you enable the automation feature.

You can also monitor the claim status with the insurance company to know whether it’s being paid or not.

How to submit a claim from the branded tracking page

Select the product for which you want to submit the claim from the branded tracking page


Check the AfterShip Protection option available beneath the Check out button


If you have any queries, feel free to connect with our support team for quick assistance.

Updated on: 10/01/2024