Roles and permissions provide different levels of access to members based on the task they perform. AfterShip allows you to grant role-based access to members. When inviting members to the organization, you can control the privileges of the members by assigning different roles to them.

There is no limit to the number of members in any role, except for the owner, which is unique.

Steps to add or remove a member on AfterShip

Log in to your AfterShip admin dashboard

Go to Settings > Members under Account settings

Click Invite member

Enter the email address and select a role for the member

Click Send invitation

Note: An email invitation will be sent to users. The invitation link expires in 48 hours.

To remove a member from an organization, just click Edit against their name and hit the Remove button

Default roles and permissions in AfterShip

We provide both the default and custom roles. For the default roles, we have defined each role and the permissions corresponding to the role below:

Owner: Limited to only 1 per organization (Full permissions)
Admin: Can manage organization-level and billing/subscription settings
Manager: Can manage orders and feature settings
Support Agent: Can view orders
Member: A legacy role with full permissions (Applicable only to the old users)

Organization's Permissions

AfterShip’s Permissions

Returns Center’s Permissions


Who can invite a member?
Only the owner of the organization can invite a member.

Who can configure the role of a member?
Only the owner or admin of the organization can edit the role of a member.

Note: If you are not an enterprise customer, then you can only enjoy the roles in the default role. Only Enterprise customers can customize their own roles.

Please get in touch with our sales team if you need a custom role.
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