Articles on: Admin Settings

How to Set Up Business Days in Order-To-Delivery Time Calculation

Plans: All users

Overview



Optimize your business day by configuring settings for your warehouse location and carriers. This enables precise calculations for processing, pickup, and transit times based on business days. This optimization enhances operational control, streamlines workflow, and ensures adherence to your Service Level Agreements (SLAs) to meet and exceed customer expectations.

What you’ll learn



In this tutorial, we’ll discuss:

Steps to set up business days
Steps to configure location business days
Steps to configure carrier business days
Order-to-delivery time calculation

Steps to set up business days



Log into your AfterShip account
Go to Settings > Ship-from locations > Add locations and set up location business days


Now go to Settings > Carrier business days > Set up carrier business days


Steps to configure location business days



Platforms: Shopify, Tracking API

Check this help article for more details on configuring location business days.



Note: Location-specific rules hold priority over default rules. If no location-specific rules are specified, the default rules will be applied.

Steps to configure carrier business days



Platforms: All platforms


Default rule


The default rule applies to all carriers and services not specified in carrier-specific or service-specific settings. By default, Monday to Sunday are considered business days, including public holidays. However, you can customize these rules to suit your needs.

Add carrier-specific rules


Click Add carrier and choose the carrier to create a general rule
Tailor the business days by customizing weekdays for the selected carrier
Optionally, you can exclude public holidays. By default, all global public holidays are excluded.
Customize holidays for the carrier's regions by selecting Add custom holidays, choosing the region, and unchecking unwanted holidays.
Click Add date to add specific dates

Once default business days are configured for a carrier, proceed to set business days for specific service types.

Add service-specific rules


Click the Add service type button for the specific carrier you are working with
Customize the weekdays and holidays according to the specific service type
Customize holidays for the carrier's regions by selecting Add custom holidays, choosing the region, and unchecking unwanted holidays.

These rules follow a hierarchy of priority as follows: Service-specific rules take precedence over Carrier-specific rules, and Carrier-specific rules, in turn, supersede the Default rule.

Service-specific rules > Carrier-specific rules > Default rule

Note: The custom dates you add will become effective every year on the same date and you can add up to 25 carrier-specific or service-specific rules for a single carrier.

Order-to-delivery time calculation



Efficiently calculate your shipment lead time with our business days settings, encompassing processing time, pickup time, and transit time while exclusive to business days.

Processing time calculation


Our processing time calculation seamlessly incorporates business days and your warehouse location's cut-off time.
For shipments imported with a matching location ID, the specific location's business days setting governs processing time.
If there is a default location, the processing time calculation will use the default location settings for shipments without a location ID.
If neither condition applies, processing time is calculated based on calendar days.
The order date is counted as a processing day only when placed before the cut-off time; otherwise, the following business day is designated as the processing day.

Important:

If there's a time zone difference between the order time and the cut-off time, the order time will be converted to your location settings' time zone for accurate comparison.
The new rule will only apply to new data. Historical data will not be updated. For example, when calculating processing time, the new location rules will only affect shipments that have not been fulfilled.

Pickup and Transit time calculation


Pickup time and transit time take into account the business days of the carriers. When shipments are associated with a carrier or service that matches the one in your settings, the business days of that specific carrier or service will be used to calculate the pickup time and transit time for that shipment.

Holiday considerations are region-specific, impacting shipments in those particular areas. Two scenarios apply:

1. Domestic Shipments:
In cases where the origin and destination country/region are the same, the operating country/region's holidays are applied during transit on holidays.

2. International Shipments:
Holidays of the origin country/region apply from pickup until the first checkpoint in the destination country. Subsequently, holidays of the destination country/region are considered until delivery.

Important:

The new rule will only apply to new data. Historical data will not be updated. For example, when calculating pickup time, the new carrier business day rules will only affect shipments that have not been picked up yet.

In cases where the Pickup date or Delivered date falls outside of the defined business days, those dates will still be considered business days.

If you have any queries, feel free to connect with our support team for quick assistance.

Updated on: 16/01/2024

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