Articles on: Upgraded Notifications (Upcoming)

How to Set Up Multilingual Notifications

Plans: Enterprise Platforms: Shopify, API


AfterShip enables users to effortlessly send multilingual notifications based on each customer's order language. The system automatically identifies the customer's order language within the notification workflow, allowing for the precise matching and delivery of content in their preferred language.

Note: Please note that the email content will not be automatically translated and needs to be translated manually.

Steps for implementing multilingual notifications

Log into your AfterShip account
Go to Notifications > Flows
Choose the event for which you want to customize the email template and click Edit

Select the email/SMS template and click on the three dots icon > Add languages

Under the Manage email languages' section, click Add language to choose a language

Click Edit to tailor the content to the selected language and hit the Save button

Note: The default language will be used when the order lacks language information or there is no matching language.

After configuring the content for multilingual notifications, remember to save the flow and enable it for seamless delivery

If you have any queries, feel free to connect with our support team for quick assistance.

Updated on: 26/09/2023

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