Once the request for Facebook subscription messaging is approved, a connection with AfterShip can be established. You can send proactive delivery updates to shoppers through Messenger. From the AfterShip branded tracking page, shoppers can subscribe to order status notifications.

📋 Request permission

Log in to the Facebook page > Page Settings
Select Messenger Platform > Advanced Messaging Settings > Request
Submit request form

🔗 Connect AfterShip with Facebook Messenger

Customize the message template from AfterShip settings
Connect Facebook Messenger with AfterShip > Approve access
Select a Facebook page

Applicable only to the Enterprise plan.
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