Integrate Gorgias With AfterShip Tracking

Overview

Bring Gorgias and AfterShip Tracking together to offer marvelous customer service and reduce WISMO calls. By integrating these two applications, your customer support team can easily share tracking updates and resolves related issues quickly.

📢 What you’ll learn

In this article, we will show you:

Set up Gorgias store name
Connect AfterShip Tracking with Gorgias

Set up Gorgias store name

Set up your helpdesk

Input URL of your website
Decide and input URL of your helpdesk

Click Create your helpdesk to finish setting up your Gorgias helpdesk

Connect AfterShip Tracking with Gorgias

You can access Gorgias integration page in two ways

Go to Apps in the AfterShip Tracking admin

Click View more apps in the upper right-hand corner

Search Gorgias for AfterShip Tracking. Click on it and you will land on the Gorgias integration page

or,

Navigate to the Gorgias integration page on AfterShip website directly

Select AfterShip Tracking from the dropdown and then click Install app

Select the right organization (online store) if you have multiple organizations configured in AfterShip Tracking (Optional) for which you are establishing this integration

Input your Gorgias store name formatted as {brandname.gorgias.com} in the Store name field

Click on Install app

Select the right organization (online store) again if you have multiple organizations configured in AfterShip Tracking (Optional) for which you are establishing this integration and click Connect

How would I know the connection has been established successfully?

You can check the connection under Apps dashboard in the Organization settings of your AfterShip Tracking account

In the Gorgias admin, go to the Settings > App store > My Apps

Once the connection gets established successfully, your team can successfully see the following tracking events directly inside the Gorgias ticket window and share the information regarding:

Tracking number
Tracking status
Estimated delivery date
Carriers
Origin country
Destination country
Order number
Order date
Delivery date
Picked up date

In case you face any issue while integrating Gorgias with AfterShip Tracking, inform our chat support team straight away and get the resolution at the earliest.

Updated on: 04/04/2023

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