Learn About Claim Status Update Notifications
Plans: All plans Platforms: All platforms
Stay effortlessly informed with AfterShip Protection as it automatically sends timely status updates to both you and your customers whenever there is a change in the claim status.
In this tutorial, we’ll discuss:
Notification to merchants
Notification to customers
Below are the different claim statuses for which you will receive a notification as soon as the claim status is updated. All the supported notifications are enabled by default and are not customizable.
The notifications are triggered to the contact email you fill in during the onboarding process.
Claim status updates:
Auto-resolution status:
Data Summary
AfterShip Protection notifies your customers whenever there is a resolution status update. You can enable/disable which all notifications you'd like to activate.
Go to Protection > Notifications in your AfterShip Tracking admin
Shift the toggle to the right to enable and to the left to disable the notifications based on your requirements
Click Preview to view the email template
To customize the email template, get in touch with us.
Below are the different notifications that your customers will receive when there is a claim status update:
If you have any queries, feel free to reach out to our support team for quick assistance.
Overview
Stay effortlessly informed with AfterShip Protection as it automatically sends timely status updates to both you and your customers whenever there is a change in the claim status.
What you’ll learn
In this tutorial, we’ll discuss:
Notification to merchants
Notification to customers
Notification to merchants
Below are the different claim statuses for which you will receive a notification as soon as the claim status is updated. All the supported notifications are enabled by default and are not customizable.
The notifications are triggered to the contact email you fill in during the onboarding process.
Claim status updates:
| Notification | Explanation |
|---|---|
| Unsubmitted | When the claim is submitted by your customers but not submitted to the insurance company. (You can see this status when you disable the feature: Automatically submit the claims submitted by your buyers to the insurance company) |
| Submitted | When the claim is submitted to the insurance company |
| Awaiting documents | When the claim submitted by your customers need additional documents. The similar notification will be sent to your customer with the list of documents required. |
| Approved | When the claim is approved by the insurance company |
| Paid | When the claim is paid by the insurance company |
| Denied | When the claim is denied by the insurance company |
| Closed | When the claim is closed by the insurance company |
Auto-resolution status:
| Notification | Explanation |
|---|---|
| Auto-resolve successfully | When the auto resolution is triggered successfully, you will receive an email |
| Failed to auto-resolve | When the auto resolution fails to trigger. you will receive an email |
Data Summary
| Notification | Explanation |
|---|---|
| Claims are being paid within a day | We’ll send you emails when your claims are being paid within a day |
| Monthly billing detail | At the beginning of every month, we’ll send you the billing detail of the last month along with the premium and claim amount details |
Notification to customers
AfterShip Protection notifies your customers whenever there is a resolution status update. You can enable/disable which all notifications you'd like to activate.
Go to Protection > Notifications in your AfterShip Tracking admin
Shift the toggle to the right to enable and to the left to disable the notifications based on your requirements
Click Preview to view the email template
To customize the email template, get in touch with us.
Below are the different notifications that your customers will receive when there is a claim status update:
| Notification | Explanation |
|---|---|
| Order protected | When a customer placed an order with AfterShip Protection |
| Claim status becomes "Awaiting documents" | When the claim is submitted to the insurance company and requires additional documents before they can proceed with the claim process |
| Resolution status is "To be resolved" | When the claim is submitted by the customer and is under process |
| Resolution status is "Resolved" | When the claim is resolved |
| Resolution status is "Denied" | When the claim is denied |
If you have any queries, feel free to reach out to our support team for quick assistance.
Updated on: 08/02/2024
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