Articles on: AfterShip Protection

Resolution Status Definition

In AfterShip Protection, we’ll pay the claim fee to the merchant, so the merchant needs to resolve the claim with your customers.

Resolution status is the status between merchants and consumers, showing whether the claim has been resolved with your customers.

You could choose to Replace with the same item(s)/ Refund to original payment/ Refund to store credit/ Other to resolve the claim.

And you could resolve the claim with the consumer before or after the claim has been approved based on your business’s post-purchase experience principle, e.g resolve immediately with the order amount lower than $100 or with the VIP consumers, etc.

AfterShip Protection has 4 resolution statuses, here are the definition:

StatusDescription
UnsubmittedCustomers have submitted the claim to you but the claim haven't submitted it to the insurance company. Before you submit it to the insurance company, the claim status won't be updated.
To be resolvedThe claim is submitted to the insurance company. It is waiting to be resolved with the consumer, you could resolve the claim to the consumer via Replace with the same item(s)/ Refund to original payment/ Refund to store credit/ Other. You could resolve the claim before or after the insurance company is approved based on your post-purchase experience principle.
ResolvedThe claim is resolved with consumers and the claim status will be be affected by this status.
DeniedThe claim is denied, due to you verified it's not qualified or denied by the insurance company.

Updated on: 11/01/2023

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