AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement.

๐Ÿ’ก Benefits of a custom domain

๐Ÿ“Œ Promote your website

๐Ÿ“Œ Build customer credibility

๐Ÿ“Œ Accelerate search engine optimization

๐Ÿ“Œ Enhance brand consistency

Note that enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience.
๐Ÿ’ญ How does a custom domain work?

Use your own custom URL (for example to display the tracking information instead of usingย

๐Ÿ’ป Select a domain provider

There are many DNS providers available that can help store owners to register/rent a particular domain. For example. GoDaddy,, Bluehost, etc. Shopify provides a custom domain to its users by default.

๐Ÿ’ป Create CNAME entry

Login to your DNS provider, and create a CNAME
Generate a hostname or subdomain (For example store name)
Enter destination URL as

These steps may vary depending on DNS provider user interface

๐Ÿ”ง Edit AfterShip brand settings

Go to AfterShip Brand Settings > enter Brand Name and Subdomain to match CNAME entries created using DNS provider
Enter the custom domain within the Tracking Page field

It takes around 24 hours for the changes to take effect. You can also insert this URL to the track button code of your store page.
Was this article helpful?
Thank you!