Articles on: Branded Tracking Page

Set up a Custom Domain for the Branded Tracking Page

Plans: Premium, Enterprise Platforms: All platforms

Overview



AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement.

How does a custom domain work?



You can use your own custom URL (for example http://track.yourdomain.com/tracking_number, or any URL of your choice) to display the tracking information instead of using the default tracking page URL  (http://username.aftership.com/tracking_number)

Enable SSL (Critical)



Enabling SSL is mandatory due to the Cloudflare policy. If you already use a custom domain, ensure the SSL is activated at your end for an uninterrupted and delightful experience.

if you are setting up a custom domain for your branded tracking page, get in touch with our team to get your SSL activated before setting up a new CNAME record.

SSL certificate keeps user data secure, verifies ownership of the website, prevents attackers from creating a fake version of the site, and gains user trust.

Please connect with our support team and discuss our pricing for SSL activation.

Select a domain provider



There are many DNS providers available that can help store owners to register/rent a particular domain. For example. GoDaddy, Domain.com, Bluehost, etc. Shopify provides a custom domain to its users by default.

Create CNAME entry



Login to your DNS provider, and create a CNAME
Generate a hostname or subdomain (For example: track.yourdomain.com)
Enter domains.aftership.com as destination URL

These steps may vary depending on DNS provider user interface

Set up custom domain in AfterShip Tracking



Go to Tracking pages > Page variations in the AfterShip Tracking admin
Scroll down to URLs and domains



Click on Set up custom domain
Enter the custom domain (For example, track.yourdomain.com) in the field and hit Set up

Once you save the CNAME, it can take up to 24 hours for it to propagate and properly point to AfterShip. You can also insert this URL to the track button code of your store page.

Updated on: 30/01/2024

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