Set Up Custom Fulfillment Statuses
Plans: Enterprise Platform: AfterShip Commerce API
With AfterShip Commerce API, you can set up custom fulfillment statuses for different stages of order fulfillment, including pre-shipment and in-store pickup orders. This allows you to tailor the tracking experience to better match your business processes and customer needs.
Create custom statuses if you experience longer processing times or have a unique fulfillment process and want to keep buyers informed about the progress of their pickup orders. For example, you might set up a Delay status for orders that require additional time before they are ready for pickup or create Pickup reminder status to remind customers about their pending pickups.
Custom fulfillment statuses are available exclusively to customers with an Enterprise subscription or higher. These statuses can be used when passing order and fulfillment data to AfterShip Tracking through the Commerce API.
Log in to your AfterShip Tracking account.
Navigate to Settings.
Click Custom fulfillment status.
Under In-store pickups, click Add custom status.
Add the status name and the code which is to be communicated to AfterShip using the `fulfillment.status` field.
Click Save.
The name of the status will not be shown to the customers. You can edit the content shown to customers in the tracking page and notification editors.
After creating a custom status, you will find there are corresponding custom in-store pickup Notification triggers and Branded tracking page statuses created accordingly.
Log in to your AfterShip Tracking account.
Navigate to Settings.
Click Custom fulfillment status.
Under Shipments, click Add custom status.
Add the status name and the code which is to be communicated to AfterShip using the `fulfillment.status` field.
Click Save.
After creating a custom status, you will find there are corresponding Notification triggers and Branded tracking page statuses created accordingly.
Overview
With AfterShip Commerce API, you can set up custom fulfillment statuses for different stages of order fulfillment, including pre-shipment and in-store pickup orders. This allows you to tailor the tracking experience to better match your business processes and customer needs.
Use case
Create custom statuses if you experience longer processing times or have a unique fulfillment process and want to keep buyers informed about the progress of their pickup orders. For example, you might set up a Delay status for orders that require additional time before they are ready for pickup or create Pickup reminder status to remind customers about their pending pickups.
Custom fulfillment statuses are available exclusively to customers with an Enterprise subscription or higher. These statuses can be used when passing order and fulfillment data to AfterShip Tracking through the Commerce API.
Set up custom in-store pickup statuses
Log in to your AfterShip Tracking account.
Navigate to Settings.
Click Custom fulfillment status.
Under In-store pickups, click Add custom status.
Add the status name and the code which is to be communicated to AfterShip using the `fulfillment.status` field.
Click Save.
The name of the status will not be shown to the customers. You can edit the content shown to customers in the tracking page and notification editors.
After creating a custom status, you will find there are corresponding custom in-store pickup Notification triggers and Branded tracking page statuses created accordingly.
Set up custom pre-shipment statuses
Log in to your AfterShip Tracking account.
Navigate to Settings.
Click Custom fulfillment status.
Under Shipments, click Add custom status.
Add the status name and the code which is to be communicated to AfterShip using the `fulfillment.status` field.
Click Save.
After creating a custom status, you will find there are corresponding Notification triggers and Branded tracking page statuses created accordingly.
Updated on: 23/08/2024
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