Tracking Notifications Feature Upgrade
As part of our commitment to providing an improved user experience, we have recently upgraded our notification system. The legacy notification features will be phased out by September 18th, 2024, and all users will be automatically transitioned to the new system. Here’s a sneak peek of some of the updates to come:
Send emails and SMS in the same workflows and choose exactly which stage they’ll be triggered at. You can also set up internal notifications at any stage in your workflows, allowing your team to keep a closer eye on customer issues and follow up promptly.
Segment customers within a flow based on certain conditions you choose, and send them targeted notifications for a more personalized customer experience.
More email customization options at your disposal, including adding a shipment review section, social links, user manual attachments, and the option to show other shipments if part of the same order.
Tailor the experience for a global audience with fully customizable SMS shipment updates, automatically matched to the customer’s order language.
Get detailed performance metrics for all your notifications, allowing you to make data-driven decisions to optimize your engagement strategy.
Will my notification sending be affected during the upgrade process?
No. Your ability to send notifications will not be affected by the upgrade process. You can continue to send notifications as usual without any interruptions.
Will my notification settings be lost after the feature upgrade?
No. All your existing notification settings will be seamlessly migrated to the new version. You will not lose any of your configured preferences or settings during the upgrade.
What action is required before I upgrade to the new notification system?
If you send SMS notifications from AfterShip Tracking, we will assign a dedicated phone number to you for sending SMS in the new system. Please submit your business information in admin for phone number registration.
You can refer to this article to understand the requirements and ensure compliance.
What happens if I'm sending SMS in the legacy system and don't have a verified a phone number before the sunset date?
Please submit your business information promptly as phone number verification may take 1-7 days. If you fail to submit your info or if verification is still pending by the system sunset on September 18th, 2024, you will be automatically moved to the new system and your SMS notifications will be disabled. To reactivate your notifications, you will also be required to follow the system guide to register your phone number.
I've been using SMS notifications before the upgrade. Will the upgrade affect my SMS billing?
If you were using the pay-as-you-go billing model for SMS notifications (paying the SMS fee at the end of your billing cycle), you can continue using this model even after the upgrade. Your SMS billing process will remain unaffected, and you can pay the SMS fees at the end of each billing cycle as before.
However, we also offer a new SMS subscription plan which you can opt for if desired. Once you switch to the subscription plan, please note that it is not possible to revert back to the pay-as-you-go model.
How can I switch to the SMS subscription plan?
To switch to the SMS subscription plan, follow these steps:
If you are using our tracking product, visit the admin page and subscribe to an SMS plan from there.
If you are utilizing our SMS marketing products and already have an active SMS plan, you can update your SMS billing model directly on the notification page. After updating, you will be able to share the SMS quota between SMS marketing and tracking notifications.
More flexible workflows
Send emails and SMS in the same workflows and choose exactly which stage they’ll be triggered at. You can also set up internal notifications at any stage in your workflows, allowing your team to keep a closer eye on customer issues and follow up promptly.
Conditional workflow splits
Segment customers within a flow based on certain conditions you choose, and send them targeted notifications for a more personalized customer experience.
A more expansive email editor
More email customization options at your disposal, including adding a shipment review section, social links, user manual attachments, and the option to show other shipments if part of the same order.
Customizable, multilingual SMS messages
Tailor the experience for a global audience with fully customizable SMS shipment updates, automatically matched to the customer’s order language.
Detailed performance reports
Get detailed performance metrics for all your notifications, allowing you to make data-driven decisions to optimize your engagement strategy.
Frequently Asked Questions
Will my notification sending be affected during the upgrade process?
No. Your ability to send notifications will not be affected by the upgrade process. You can continue to send notifications as usual without any interruptions.
Will my notification settings be lost after the feature upgrade?
No. All your existing notification settings will be seamlessly migrated to the new version. You will not lose any of your configured preferences or settings during the upgrade.
What action is required before I upgrade to the new notification system?
If you send SMS notifications from AfterShip Tracking, we will assign a dedicated phone number to you for sending SMS in the new system. Please submit your business information in admin for phone number registration.
You can refer to this article to understand the requirements and ensure compliance.
What happens if I'm sending SMS in the legacy system and don't have a verified a phone number before the sunset date?
Please submit your business information promptly as phone number verification may take 1-7 days. If you fail to submit your info or if verification is still pending by the system sunset on September 18th, 2024, you will be automatically moved to the new system and your SMS notifications will be disabled. To reactivate your notifications, you will also be required to follow the system guide to register your phone number.
I've been using SMS notifications before the upgrade. Will the upgrade affect my SMS billing?
If you were using the pay-as-you-go billing model for SMS notifications (paying the SMS fee at the end of your billing cycle), you can continue using this model even after the upgrade. Your SMS billing process will remain unaffected, and you can pay the SMS fees at the end of each billing cycle as before.
However, we also offer a new SMS subscription plan which you can opt for if desired. Once you switch to the subscription plan, please note that it is not possible to revert back to the pay-as-you-go model.
How can I switch to the SMS subscription plan?
To switch to the SMS subscription plan, follow these steps:
If you are using our tracking product, visit the admin page and subscribe to an SMS plan from there.
If you are utilizing our SMS marketing products and already have an active SMS plan, you can update your SMS billing model directly on the notification page. After updating, you will be able to share the SMS quota between SMS marketing and tracking notifications.
Updated on: 29/07/2024
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