Articles on: FAQs

What Does the Expired Status Mean?

Recently added or imported shipments within your AfterShip account are tagged with "Pending" status and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours.

The “Pending” status changes to “Expired” if the courier does not provide any tracking information updates for over 30 days.  AfterShip will then stop tracking the shipment.

What should you do?

Here is how you can deal with orders in Expired status:

Ensure the tracking number you entered is correct
Request your courier or shipping company to check the status of your package. You can get courier contact information here

In case you do not have the tracking number or are not aware of which courier or shipping company is handling your package, connect with your seller or shipper to obtain the required data.

Updated on: 01/06/2022

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