Plans: All plans Platforms: All platforms

Overview

AfterShip Tracking’s Shipment module allows merchants, including Admin, Member, and Manager roles, to manually update the status of individual and bulk shipments to Delivered, Returned to sender, and Lost. Subsequently, the merchants can also update the delivery date and time of the shipment(s) they mark as delivered to include the data in deriving accurate analytics.

This shipment is particularly useful for merchants when the carriers do not provide or update the package checkpoint once it reaches the destination. In those scenarios, merchants can manually update the status of the shipments to delivered or, in some cases, returned to the original sender or lost to communicate the right information to the customer and take appropriate action to resolve the missing package issue.

Update individual shipment status

Go to Shipments in the AfterShip Tracking admin.
Select and click on a tracking number. A side panel with all the tracking updates, shipping information, order, and customer details associated with a tracking number will open.
Click Update status. You will see three options:

a. Mark as delivered
b. Mark as returned to sender
c. Mark as lost
Select the desired option and click Confirm.

Additional considerations

Manually updating the shipment status is permanent and can’t be undone.
Manually updating the shipment status won’t trigger a notification even if your email and SMS notifications are enabled.
Manually updating the shipment status will trigger a subsequent webhook notification if your webhook notifications are activated.

Add delivery date and time

📝 Please note

The delivery date and time update option will only appear for shipments you manually update.
The manually added delivery date and time will be auto-populated into AfterShip Tracking’s database as the shipment’s final delivery date and time, further affecting other functions, including Analytics.
Transit-time reporting will be based on the shipment’s manually updated delivery date and time.
While exporting shipments, the manually updated shipments will be labeled with a flag.

Steps to add delivery date and time

When updating the shipment status to Mark as delivered, a pop-up with a checkbox to Add delivery date and time and to confirm the status update will open.
Select the checkbox. Add the delivery date and time.

Note: Delivery date and time will be based on the customer's local time
Click Mark as delivered.

Edit delivery date and time for delivered shipments

If you wish to edit the delivery date and time of a manually updated shipment for which you manually added the delivery date and time.

On the side panel, scroll down to Delivery date and click on it.
A pop-up with a checkbox to Add delivery date and time and to confirm the status update will open again.
Update the delivery date and time, and click Mark as delivered.
The updated delivery date will be labeled with a flag.

Bulk update shipment status

AfterShip Tracking also provides the option to bulk update the status of shipments.

This function also supports individual shipments.

Go to Shipments in the AfterShip Tracking admin.
Select a shipment or multiple shipments at once and click More actions.
You will see five options:

a. Mark as delivered
b. Mark as returned to sender
c. Mark as lost
d. Update courier (Only applicable to pending shipments)
e. Delete
Select the desired option and click Confirm.

These actions are permanent and can’t be undone later.

Bulk update delivery date and time

AfterShip Tracking also provides the option to bulk edit the delivery date and time of marked shipments.

This function also supports individual shipments.

Go to Shipments in the AfterShip Tracking admin.
Select a shipment or multiple shipments at once and click More actions.
Select Mark as delivered.
In the popup Mark {n} shipments as delivered, add the delivery date and time and click Mark as delivered.