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Troubleshooting Nosto Recommendations

If you're experiencing issues with Nosto recommendations not appearing on your tracking page, it's likely due to configuration settings. Please follow these steps to resolve the issue:

Plans: Premium, Enterprise Platforms: All platforms, Commerce API

If you're experiencing issues with Nosto recommendations not appearing on your tracking page, it's likely due to configuration settings. Please follow these steps to resolve the issue:

1. Check AfterShip Domain Settings

If you are using an AfterShip domain for your tracking page, ensure that this domain is added to the "Other hosts used by the site" section in your Nosto Account settings.

Account settings

2. Enable Recommendation Visibility

Confirm that the Recommendation visibility option is turned on in your Nosto dashboard.

Recommendation settings

3. Check Recommendation and Placement Statuses

Ensure that both the recommendation status and the placement status are enabled. This is crucial for the recommendations to be displayed properly.

Recommendation status

Placement status

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