Plans: All plans Platforms: WooCommerce, BigCommerce
Overview
PayPal Package Tracking provides live updates and notifications to help shoppers track their orders paid with PayPal from purchase to delivery.
AfterShip's integration with PayPal offers a streamlined solution for order tracking. Brands can enhance customer experience by providing proactive tracking information, leading to improved delivery success rates and reduced disputes or chargebacks.
The integration allows users to centralize order tracking, ensuring a connected shopping experience and an informed tracking journey.
Important considerations
PayPal Package Tracking is only available for orders paid with PayPal.
Track with PayPal is currently only available for US shoppers.
Track with PayPal is currently in the Alpha launch phase, exclusively offered to a select group of users who can opt in.
In-store pickup order tracking for PayPal orders is not supported at this time.
Enabling PayPal Package Tracking
This section only applies to users with a valid connection to WooCommerce or BigCommerce.
Enable the Track with PayPal Widget
Navigate to Add-ons >> PayPal Package Tracking in your AfterShip Tracking admin.
Click Install PayPal.
On the app authorisation page, select the store(s) to connect your PayPal account.
A. If you have 1 PayPal account
Select all your stores from the dropdown menu below.
Click "Install PayPal" to connect them to your PayPal account.
B. If you have multiple PayPal accounts
You must create a separate connection for each PayPal account. Select all stores connected to a single PayPal account from the dropdown menu below.
Click "Install PayPal" to connect them to the associated PayPal account.
You'll be taken to a settings page with an option to "Manage connections" where you can then link more PayPal accounts.
This will allow AfterShip Tracking to sync tracking information for orders paid with PayPal.
Add your details to connect your PayPal account to the associated stores.
Once the PayPal account is connected, click Return to {Store}.
AfterShip Tracking will begin syncing shipments for new orders. To enable PayPal Package Tracking, select the desired touchpoints where you want the Track with PayPal buttons to show.
To install the button on your BigCommerce order confirmation page, or WooCommerce thank you page, click Install button and follow the instructions.
To enable Track with PayPal buttons on AfterShip Tracking pages or email notifications, toggle the button on. This will display the button on all created tracking pages and emails.
Sync historical shipments
AfterShip Tracking will automatically sync shipments for new orders once your PayPal account is connected. To enable tracking for historical shipments:
Click on Sync existing orders now in the blue banner.
Select a date range for your historical shipments sync.
How shoppers can track orders
Once you have successfully enabled the "Track with PayPal" button, shoppers can track their orders via the PayPal app after purchase.
Tracking options
From BigCommerce Order Confirmation Page
From WooCommerce Thank You Page
From AfterShip Tracking Pages
From AfterShip Tracking Emails
Device compatibility
Action | Desktop | Mobile |
See button | Yes | Yes |
Click button | Yes | Yes |
Track orders | No | Yes |
When the "Track with PayPal" button is clicked on a desktop, users will be redirected to a webpage prompting them to download the PayPal app on their mobile device.
Regional availability
Action | US Shopper | Non-US Shopper |
See button | Yes | No |
Click button | Yes | No |
Track orders in PayPal app | Yes | No |
If AfterShip detects a non-US billing address for the order, the tracking button will not be displayed.
Key takeaways
Track PayPal orders in real time using PayPal Package Tracking with AfterShip, which connects your store to PayPal for improved customer tracking updates.
This feature currently works only for PayPal-paid orders.
Available to selected users (Alpha), and supports WooCommerce and BigCommerce stores for US shoppers only.
Setup is simple; connect your PayPal account in the AfterShip settings. If you use multiple PayPal accounts, you can link them individually.
You can customize where the “Track with PayPal” button appears, such as on the order confirmation page or tracking emails.
Once connected, new PayPal orders sync automatically, and you can also sync past orders by selecting a date range.
In-store pickup tracking is not supported yet, and only users with a US billing address can access this feature.
Let me know if you want this even more condensed or tailored for a specific audience!