Implementation

• Apply AfterShip Protection to my Shopify store

  AfterShip protection protects packages from lost/ damaged/ Porch piracy(stolen), to decrease the loss when shipping issues occur. AfterShip provides insurance services from third-party insurance companies, i.e. InsureShield. AfterShip Protection is currently only open to business entities based in the USA. And we are only open for the Shopify and Shopify Plus platforms. This article mainly tells how to apply AfterShip Protection to your Shopify store. What will you learn If you have aFew readers

• Install AfterShip Protection on Your Shopify Store

  Overview AfterShip Protection protects your business and your customers' shipments as they fly across the globe with world-class shipping insurance. To enable AfterShip Protection on your Shopify store, you need to install the AfterShip Protection widget on your store. You can either connect with our support team to get the widget installed (It requires collaborator access from your Shopify store) or do it yourself. This article will guide you to instalFew readers

• Auto fulfill AfterShip Protection on your Shopify store

  In Shopify, AfterShip Protection is listed as a Product, a digital product, and not require shipping. AfterShip Protection provides an auto-fulfillment function for AfterShip Protection product when the order is fulfilled. What you’ll learn How to set up ‘Auto-fulfillment’ Make sure the fulfillment flow works well before you launch AfterShip Protection How to set up ‘Auto-fulfillment’ Login AfterShip admin site, go to Protection Settings find the “Automatic fulfillmenFew readers

• Exclude AfterShip Protection from Discounts (Shopify)

  Because AfterShip Protection is a product in your Shopify store, when the coupon you created does not exclude AfterShip Protection product, then the protection product would be discounted, and your consumers will pay less for the premium fee. In this case, you’ll still need to transfer us the premium fee before discount. In order to prevent the unnecessary loss of you, if you’ll create coupon for your store, we may need you to exclude the AfterShip Protection product. What you’ll learnFew readers

• Remove AfterShip Protection (Appearing as a Product Listing) From My Shopify Store

  After making changes on a live theme, there’s a possibility that ‘AfterShip Protection’ appears as a product on your Shopify store. You can easily hide this by simply following the steps given below: Go to your Shopify store’s Collections section Click on the Create collection button Set collection conditions as shown in the image below and then hit the Save button (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e7Few readers

Coverages

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Claims & Resolution

• Learn About Claim Status Definitions

  Overview The claim status is an integral part of the resolution process as it shows the current state of the claim filed by a customer and helps keep both the customer and merchant informed regarding the settlement. Claim Status Definitions AfterShip Protection has divided the resolutions process into 8 different claim statuses described below: |Unsubmitted |The customer has submitted the claim to the merchant, but it hasn't been submitteFew readers

• How to Set Up Claim Resolution Methods for Customers

  Overview To help you resolve insurance claims with your customers quickly and efficiently, AfterShip Protection provides an easy set up for claim resolution. With just a few basic settings on the admin site, you can offer several resolution methods to your customers when they file a claim. 📢 What you’ll learn In this tutorial, we’ll discuss: How to set up claim resolution methods How the resolution setup appears to customers (3-how-tFew readers

• Learn About Resolution Status Definitions

  Overview This article will walk you through different claim resolution statuses concerning AfterShip Protection. 📢 What you’ll learn In this tutorial, we’ll discuss: Resolution status definitions Key things to keep in mind Resolution status definitions AfterShip Protection has 4 resolution statuses described below: |Status |Description | |Unsubmitted |The customer has submitted thFew readers

• How Can Your Customers File a Claim

  Overview The AfterShip Protection status becomes active as soon as the order is shipped. However, there are times when shipments are lost, damaged, or stolen. In such cases, your customers need to submit the claim. Here’s how your customers can file a claim Visit the tracking page Search your order with the order id 2. Click the Claim button on the protectionFew readers

• How to Manage AfterShip Protection Claims

  Overview AfterShip Protection is a great way to safeguard shipments from being lost, damaged, or stolen (porch piracy). Your customers can enjoy peace of mind with AfterShip Protection when they place an order from your Shopify store. If they have any issues with the package, they can easily file a claim and enjoy a great post-purchase experience. 📢 What you’ll learn In this tutorial, we’ll discuss: Key things to know about claim management (3-key-things-to-know-about-claim-managFew readers

• How to Submit Claims to the Insurance Company Directly

  In order to improve the claim approval process efficiency for the insurance company, we let the merchants review the claim info before submitting it to the insurance company by default to help reduce the back-and-forth communication. Merchants can submit claims directly to the insurance company via a simple setting. 📢 What you’ll learn In this tutorial, we’ll discuss: How to enable automatic claim submissions FAQs How toFew readers

• Learn About Claim Status Update Notifications

  Overview AfterShip Protection sends status update notifications automatically to merchants whenever there is a change in the claim status to help them remain updated on the go. 📢 What you’ll learn In this tutorial, we’ll discuss: Notification to merchants Notification to customers Notification to merchants Below are the different claim statuses for which you will receive a notification: Unsubmitted SubmittFew readers

• How Does the Automated Resolution Work

  Overview Most merchants like to handle the claim with their customers via Replace with the same item(s), Refund to original payment method, or Refund to store credit. In order to improve the claim resolution efficiency, AfterShip Protection provides you with the automated resolution option. 📢 What you’ll learn In this tutorial, we’ll discuss: How to use the automated resolution How do the Replace wFew readers

• How to File a Claim for Your Customers

  AfterShip Protection allows merchants to file a claim on behalf of their customers in a few easy steps. Merchants can file a claim for their customers in 2 ways: From the AfterShip admin portal From the branded tracking page How to submit a claim from the AfterShip admin portal Log in to AfterShip admin account Go to Protection Coverage Active status (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screenshot-2023-02-19-at-40004sytd0b.pnFew readers

Billing

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FAQs

• FAQs on AfterShip Protection

  1. Why am I not able to file a claim? You can file a claim only when the policy status is Active, which happens once the order is shipped. 2. What is the coverage limit of AfterShip Protection? Each order is insured with the amount of $10,000. If you are planning to buy AfterShip protection for an order worth over $10,000, please divide your order into two or more mini-orders to get the full coverage. 3. Is there any deadline to file a claim? YFew readers