Implementation
How to Allow Auto-Fulfillment on Orders With Aftership Protection
AfterShip Protection is an insurance policy, not a physical product. Therefore, it can’t be shipped, which may cause the auto-fulfillment process to not work properly. You can resolve this by simply following this guide. Go to Shopify store admin Select Products Enter ‘AfterShip Protection’ in the search box Once you find it, click it to check its details Go to Variants Select all variants Click Open bulk editor (https://storaFew readersHow to apply AfterShip Protection to my Shopify store
AfterShip protection protects packages from lost/ damaged/ Porch piracy(stolen), to decrease the loss when shipping issues occur. AfterShip provides insurance services from third-party insurance companies, i.e. InsureShield. AfterShip Protection is currently only open to business entities based in the USA. And we are only open for the Shopify and Shopify Plus platforms. This article mainly tells how to apply AfterShip Protection to your Shopify store. What will you learn If you have aFew readersHow to Install AfterShip Protection on Your Shopify Store?
Shoppers usually wait for their shipments with excitement, as there’s nothing better than getting your hands on your favorite products. But the post-purchase experience turns into an awful one when their shipment gets lost or damaged. With AfterShip Protection, Shopify users can offer an insurance option to shoppers to enhance their overall buying experience. 👉 Give AfterShip the 'Write product' access to your Shopify store If you have already installed the AfterShip app for your ShopifyFew readersHow to Remove AfterShip Protection (Appearing as a Product Listing) From My Shopify Store
After making changes on a live theme, there’s a possibility that ‘AfterShip Protection’ appears as a product on your Shopify store. You can easily hide this by simply following the steps given below: Go to your Shopify store’s Collections section Click on the Create collection button Set collection conditions as shown in the image below and then hit the Save button (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e7Few readers
Coverages
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Claims & Resolution
Claim Status Definition
Claim status is returned by the insurance company, showing the progress of the claim. In AfterShip Protection, merchants will directly communicate the claim issues with the insurance company to get the claim paid. AfterShip Protection has 8 Claim statuses, here’s the meaning of claim status: |Unsubmitted |Customers have submitted the claim to you but not submitted to the insurance company, you could review and submit it to the insurance companyFew readersResolution Status Definition
In AfterShip Protection, we’ll pay the claim fee to the merchant, so the merchant needs to resolve the claim with your customers. Resolution status is the status between merchants and consumers, showing whether the claim has been resolved with your customers. You could choose to Replace with the same item(s)/ Refund to original payment/ Refund to store credit/ Other to resolve the claim. And you could resolve the claim with the consumer before or after the claim has been approved based on yFew readersHow Could Your Customers File a Claim?
The AfterShip Protection status becomes active once the order is shipped. However, there are times when shipments are lost, damaged, or stolen. In such cases, your customer need to submit a claim. Here’s how the AfterShip Protection claim process works: 👉 What your customer need to do Your customers can visit your tracking page to file a claim 2. Click the Claim butFew readersHow to Manage AfterShip Protection Claims?
AfterShip Protection is a great way to safeguard shipments from being lost, damaged, or stolen (porch piracy). Consumers could enjoy peace of mind with AfterShip Protection when they place an order from your Shopify store. If they have any issues with the package, could easily file a claim and get resolved from merchants to get a great post-purchase experience. Here’s what you should know about claim management while using AfterShip.Few readersHow To Submit Claims To The Insurance Company Directly?
In order to improve the claim approval process efficiency of the insurance company, we would default to letting merchants review the claim info before submitting it to the insurance company so that to reduce the back-and-forth communication. And it’s available if merchants want to submit claims directly to the insurance company. Merchants only need to set up via a simple setting. How it works Entrance: Protection Setting Claim process Automatically submit claims. (https://Few readersNotifications When Claims And Resolutions Status Update
In order to let merchants know about the claim status on time, when each claim status updates, AfterShip Protection will notify your ‘Contact email’ (The email you fill in during the onboarding.) Claim status updated that will notify you: Unsubmitted Submitted Awaiting Documents Approved Paid Denied Closed Also, AfterShip Protection notifies your customers when coverage and resolution status update. Notifications to your customers: Placed an order with AfterShip ProFew readersHow Does The Resolution Automation Work?
Most merchants would like to handle the claim with customers via ‘Replace with the same item(s)’ / Refund to original payment method/ Refund to store credit. In order to improve the resolve efficiency, AfterShip Protection provides the automation resolution for you. Currently, we support automation for ‘Replace with the same item(s)’ and ‘Refund to original payment method’, and will open for ‘Refund to store credit’ soon. And the automation is only for the Shopify platform currently.Few readersFile a Claim For Your Customers
You could also submit a claim for your customers in 2 ways: From the AfterShip Protection portal. From Your branded tracking page. How to submit from the AfterShip portal? Entrance: Active coverages Coverage detail in ‘Active’ status File a claim. Click ‘File a claim’, fill in the claim details and the resolution method, and submit to the insurance company directly. When you submit the claim from the admin site, the resolution status will become ‘To be resolved’ if youFew readers
Billing
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FAQs
FAQs on AfterShip Protection (Part 1)
1. What is AfterShip Protection? AfterShip Protection is powered by InsureShield ® shipping insurance and offers you quick and easy resolutions for shipping mishaps. If anything happens to your order, i.e. getting lost, damaged, or stolen, you can file a claim. 2. How can I buy AfterShip Protection? You can purchase protection at the checkout page. Please note that the protection fee will be calculated based on the item price. Protection can’t insure ‘shipping fee’ and ‘tax feFew readersFAQs on AfterShip Protection (Part 2)
1. Why am I not able to file a claim? You can file a claim only when the policy status is Active, which happens once the order is shipped. 2. What is the coverage limit of AfterShip Protection? Each order is insured with the amount of $10,000. If you are planning to buy AfterShip protection for an order worth over $10,000, please divide your order into two or more mini-orders to get the full coverage. 3. Is there any deadline to file a claim? YFew readers