Tracking Page

• Add and Use Custom Fonts for Branded Tracking Page

  Overview As an eCommerce merchant, it is crucial to maintain consistency regarding colors, logos, fonts, etc. across all platforms and outputs. AfterShip, in addition to our default fonts, allows you to upload custom fonts you may have designed or purchased for your brand. What you’ll learn Upload a custom font on Shopify Add the custom foFew readers

• Add Support Chat Widget to Branded Tracking Page

  Overview Add AfterShip Tracking’s Support Chat Widget to your branded tracking pages to reduce the number of support calls and improve customer satisfaction while they track their orders. By enabling the Chat Support Widget, customers have the opportunity to chat with a live support agent for a faster, easier resolution to their order-related questions and cFew readers

• Enable Email and SMS Notifications Subscription on Tracking Page

  Overview AfterShip Tracking offers a customer-centric solution, allowing your customers to opt-in for real-time order and shipment updates via Email, SMS and Facebook Messenger. This proactive feature enhances your customers’ experience by providing timely information, empowering them to easily track the progress of their orders. What you’ll learn In this article, we will discuss: How to enable delivery notifications subscripFew readers

• Set Up AfterShip Personalization Integration

  Overview Branded Tracking Page is an AfterShip Tracking service that allows you to bring your customers to your domain to track orders, offer the latest order updates, and foster additional revenue from existing customers with branded marketing solutions like product recommendations, banners, and social media links. With AfterShip Personalization, you can activate the smart upselFew readers

• Add Video and Playlist URL to Branded Tracking Pages

  Overview Add even more compelling content to your Branded tracking page with the YouTube video widget, which allows you to add videos and playlists from your YouTube library to the Tracking page to engage customers and present more visually appealing content. Additional considerations Only the Admin, Owner, and Manager can edit the tracking page The YouTube video widget is available only fFew readers

• Add Alt Text to Product Images

  Overview Adding alt text to your branding tracking page’s logos, marketing assets and background images improves accessibility by helping screen-reading tools describe what an image is to visually-impaired readers and allow search engines to better crawl and rank your website. Add alt text to images Go to Tracking pages *Page variationsFew readers

• Duplicate Branded Tracking Page to Another Organization

  Overview AfterShip Tracking allows you to duplicate your branded tracking page template from one organization to another organization. It streamlines your workflow by eliminating the need to recreate tracking page templates from scratch for different organizations. This will not only save your valuable time and effort but also ensures consistency in your branding across various entities or business units.Few readers

• Customize Shipment Review Layout for Branded Tracking Page

  Overview Acquire greater control over your customer experience with AfterShip Tracking by customizing various sections of shipment reviews on the Branded tracking page. This will provide a more personalized and engaging tracking experience for your customers. Configure the layout of the shipment review Log in to the AfterShip Tracking admin dashboard Select Tracking pages >Few readers

• Add Share Button to Branded Tracking Page to Enable Gift Tracking

  Overview As much as customers are eager to have their orders delivered to their doorsteps, the same can be said for customers about to receive those orders as gifts. Extending this tracking capability to gift recipients alike, AfterShip Tracking’s Share Button widget allows your customers to share the tracking page link of the order with the person for whom they have purchased tFew readers

• Display Blocks and Sections Based on Shipping Statuses and Devices

  Overview AfterShip Tracking enables a selective display of content based on tracking status, and device type such as desktop and mobile. For instance, you can add a video that would appear only on the Delivered tracking status and remain hidden for other statuses. Steps to show or hide blocks/sections Log into your AfterShip admin account. Navigate to TrackingFew readers

• Set Up In-Store Pickup Tracking Page

  Overview AfterShip’s Buy Online, Pickup In-Store (BOPIS), or In-Store Pickup Tracking enables customers to track when and where they pick up their orders originally bought online. Combined with a fully branded tracking page to track the progress of the in-store pickup orders including when it’s ready for pickup or if theFew readers

• Learn About Tracking Page Templates

  What are AfterShip tracking page templates? Implementing a new branded tracking page and your first post-purchase communications journey with AfterShip is easily accomplishable. The introduction of Tracking Page Templates will make launching your on-brand tracking page effortless. Tracking Page Templates are pre-built layouts comprising blocks and sections that host a uniform and organized aesthetic, embedded with pre-configured layouts, style elements, and features. These templates alFew readers

• Image Design Tips for Branded Tracking Pages

  Overview Enhance the design of your branded tracking pages with our image design tips. Whether you're aiming for a sleek and modern look or a vibrant and engaging style, this help guide offers a range of recommendations to help you seamlessly integrate images into your tracking updates, ensuring a cohesive and branded journey for your customers from start to finish. What you'll learn In this tutorial, wFew readers

• Set Up Pre-Shipment Tracking on Branded Tracking Page

  Overview AfterShip Tracking offers customizable pre-shipment status updates to keep customers informed about their orders before they ship. By delivering regular updates early in the post-purchase process, you can reduce customer inquiries about order status and lower support call volume. Coupled with a fully branded tracking page, this proactive approach helps manage customer expectations,Few readers

• Use Custom CSS to Personalize Your Tracking Page

  Overview With Custom CSS, you can personalize your branded tracking pages to match your brand’s unique style and look. The feature lets you go beyond the default theme settings and customize your entire page or specific sections. Cascading Style Sheets (CSS) control how elements appear on your page and can affect multiple pages simultaneouslFew readers

• Set Up and Customize the Branded Tracking Page

  Overview AfterShip Tracking provides you with your own branded tracking page, offering full customization capabilities. This enables you to offer your customers with a fully on-brand post-purchase experience and drive engagement with interactive marketing assets and product recommendations. What you’ll learn In this article, we will show you: Create branded tracking page Types of branded tracking page experiences (3-types-of-branded-trackingPopular

• Enable Reviews Collection on Branded Tracking Page

  Overview Shipment reviews are a great way to see what is hindering your shipping process and driving prospects away. With a branded tracking page, you can let customers share their experience for delivered shipments. How does this feature help? Nurture customer relationships: Get customer feedback to improve your shipping performance and build long-lasting customer relationships  Build braSome readers

• Display Product Recommendations on the Branded Tracking Page

  Overview AfterShip branded tracking page is a powerful asset that enables seamless tracking of shipments. You can personalize the branded tracking page to promote your brand and engage shoppers post-sales. With AfterShip, you can show AI recoSome readers

• Change the Default Language of the Branded Tracking Page

  Overview AfterShip Tracking allows you to set up and display your branded tracking page in multiple languages. By default, your branded tracking page's language is set to English. Choosing your default language is paramount in setting the translation flow of the additional languages you’ll add and set your tracking page in. This is primarily because the duplicate versions of your tracFew readers

• Enable and Customize Tracking Page Content in Multiple Languages

  Overview AfterShip Tracking’s multilanguage tracking experience allows you to provide a nuanced and interactive localization experience to your customers by redirecting them from their respective locales to your tracking page to track their orders in the language they prefer. AfterShip Tracking supports over 34 language translations. AfterShip offers you the choice of Manually translatFew readers

• Supported Language Parameters

  Overview You can select the default language for your tracking page by passing the language code as a value in language parameter via API. This feature is only applicable to tracking page theme Sake There are different ways by which you can select the tracking page language. To customize the language of your tracking page with the new theme "Sake", please follow below steps. PassinSome readers

Segmentation

• How to Use Tracking Page Segmentation

  Overview Using segmentation in branded tracking pages helps you provide your customers with a unique post-purchase experience based on specific order information. Segmentation empowers you to create more compelling tracking experiences providing the most relevant content directly to your customers. Example You have set up 5 tracking pages that differ in design and functionality. You canFew readers

Order Lookup Widget

• Learn About the Order Lookup Widget (Track Button)

  Overview You can now add an order lookup widget to your eCommerce store in just a few minutes and easily customize the settings enabling customers to track their orders in a few clicks. Set up order lookup widget Go to Tracking pages Widget in your AfterShip Tracking admin Configure the following settings before embedding the widgePopular

• Learn About the AfterShip Track Button

  Overview Easily enhance your store's tracking capabilities with the AfterShip track button, providing shoppers with valuable insights into their order status for an enhanced post-purchase experience. By embedding the Track Button, your shoppers can effortlessly track shipments using their tracking number. Key benefits Streamlined tracking experience OFew readers

• Autofill Tracking Number on the Order History Page

  By adding a data-tracking-number field to the track button code, you can auto-populate the tracking number and allow shoppers to view their order status with just a click. 💻 Pre-input tracking number Login to your store Select page to add Track Button Edit HTML code Copy and paste the code below after tagFew readers

• Align the Track Button to the Center of the Page

  Overview You can easily customize the placement of the AfterShip Track button on your store for seamless tracking integration. This helps you to align the Track button as per your store's design, enhancing the overall user experience. How to align the Track button to the center Add the Track button to your store Locate the Track button code oFew readers

• Add Track Button to Shopify Store

  Overview AfterShip track button can be easily inserted into the Shopify store with just a few clicks. Also, you can customize its placement in your store so that it is in sync with the store design. Set up order lookup widget Before adding the track button to your Shopify store, set up how it will workPopular

• Add Track Button to WooCommerce Store

  Overview WooCommerce is an open-source eCommerce plugin for WordPress. It can easily add eCommerce functionality to the WordPress website. With just a few clicks the plugin can be installed on the WordPress dashboard and set up to get the store up and running. To give your customers one-click order tracking experience, you can install AfterShip Track Button to your WooCommerce store backed with AfteFew readers

• Add Track Button to Magento 1 Store

  Magento is one of the most popular eCommerce systems, written in PHP. You can insert the AfterShip Track Button to your store by embedding just a few lines of code. 🔧 Add a new Web Page Login to Magento admin dashboard CMS Pages (top navigation) Add New Page Enter title (e.g. Track Your Order) Enter URL Key (e.g. track-your-order) Set status Enabled Save changes 🔧 Insert Track Button Login to Magento admin dashboard CMS PagFew readers

• Add Track Button to Magento 2 Store

  Overview Magento 2 is an open-source eCommerce platform written in PHP. AfterShip Track Button can be easily inserted into any of your store pages by embedding just a few lines of code. Add a new Web Page Log in to Magento 2 admin dashboard Content Pages Add New Page Enter page information Set status Enabled Save changes Insert Track Button Log in to Magento 2Few readers

• Add Track Button to PrestaShop Store (Version 1.7.6.5)

  PrestaShop is an open-source eCommerce solution. Add the AfterShip track button to your store and streamline order tracking for customers across 700 couriers worldwide 🔧 Insert track button to Order History Page Edit Theme File (order-detail.tpl) Go to the start menu FTP Select your FTP location Theme folder Search for order-detail.tpl file Search for the following code <td> $line.trackingnofilter </td> Replace it wFew readers

• Add Track Button to 3dcart Store

  With the AfterShip Track Button code, tracking functionality can be easily enabled on any of the web pages and/or the Order History Page. 🔧 Add a new Web Page Log in to your 3dcart store Content Site content Footer Extra Pages Edit Add a new page by clicking the “+” button Enter required details Save changes 🔧 Insert Track Button Log in to your 3dcart store Content Site content Footer EFew readers

• Add Track Button to PrestaShop Store

  Overview PrestaShop is an open-source eCommerce solution. You can add the AfterShip track button to your store in just a few clicks and delight customers with a streamlined order tracking experience. Important considerations If you receive “The content field (English (English)) is invalid” error while adding the track button, please install the standard TinyMCE (http://mypresta.eu/en/art/developer/pFew readers

• Add Track Button to CS-Cart Store

  Enable tracking at your CS-Cart store with the AfterShip Track Button and allow shoppers to track orders with just one click. The Track Button helps you to provide a swift tracking experience and exceptional customer service. 🔧 Add a New Page Login to your CS-Cart store Website Pages Click “+” action button Add page Enter name Create page 🔧 InserFew readers

• Add Order Lookup Widget (Track Button) to BigCommerce Store

  Overview Give your customers a seamless post-purchase experience with AfterShip Order Lookup widget designed to facilitate 1-click order tracking. Set up, customize, and add the widget (Track button) to your BigCommerce store to enable customers to find answers to their WISMO queries on their own by inputting their order number and email, or tracking number, or all three for quick whereabouts of theirFew readers

• Modify the Track Button Parameter

  Overview Customize the data-domain parameter effortlessly by incorporating your unique short name and tracking link for a personalized touch. Follow the instructions below to enhance your brand image, deliver a tailored customer experience, and establish credibility effortlessly. What you'll learn In this tutorial, we'll discuss: Why customize your track button parameter (3-why-cusFew readers

Domains and URL Embedding

• Learn More About Tracking Page Embedding Using Proxy URL

  Overview Embedding the AfterShip branded tracking page into your Shopify store using the proxy URL allows you to give your customers a consistent and branded user experience. The entire tracking experience feels more brand-aligned when placed between the header and footer of your Shopify store. The tracking page embedding using the Shopify Proxy URL doesn’t give you any control over the header andSome readers

• How to Use iFrame to Embed Branded Tracking Page

  AfterShip Tracking allows you to seamlessly embed your branded tracking page into your store website using an iframe, providing a convenient and effortless way for shoppers to track their shipments. How to embed a branded tracking page using iFrame Navigate to Tracking pages Embedding in the AfterShip Tracking admin. Scroll down to the Embed using iFrame section. (https://stFew readers

• Simplified Guide to Configuring Tracking Page URLs

  Overview The guide outlines the different types of URLs available for embedding AfterShip’s tracking page into your website, as well as how to configure each type based on your hosting setup. 1. AfterShip-hosted default URL When you use AfterShip’s standard service, it automatically creates a free tracking URL for you. This URL is used for both universal (default and segmentation-based) and pFew readers

• Set up a Custom Domain for the Branded Tracking Page

  Overview AfterShip enables you to create a custom domain for the branded tracking page to enhance brand visibility and increase post-purchase customer engagement. How does a custom domain work? You can use your own custom URL (for example: http://track.yourdomain.com/ or any URL of your choice) to display the tracking information instead of using the default AfterShip-hosted trackingPopular

• SSL Certificate for the Branded Tracking Page

  Overview AfterShip provides an SSL certificate for users with a verified custom domain to initiate a secure session with the browser. Enabling this feature ensures that the custom domain tracking page has a secure connection and prevents criminals from reading or modifying information transferred between two systems. Key benefits of an SSL certificate 1. Protects data: It encrypts alFew readers

• Add Tracking Page to Your Shopify Store’s Navigation

  Add AfterShip tracking page to the navigation panel of your store for better user experience.Popular

• Add AfterShip Tracking Link to Shopify Shipping Notifications

  Overview Enhance your Shopify shipping notifications by integrating AfterShip's branded tracking page URL. By including this feature, you provide customers with a seamless tracking experience, fostering trust and satisfaction. Additionally, streamline communication by disabling extra delivery updates, ensuring a tailored and professional post-purchase journey. What you'll learn In this tutorial, we'll discussSome readers

• Troubleshooting Nosto Recommendations

  If you're experiencing issues with Nosto recommendations not appearing on your tracking page, it's likely due to configuration settings. Please follow these steps to resolve the issue: Check AfterShip Domain Settings If you are using an AfterShip domain for your tracking page, ensure that this domain is added to the "Other hosts used by the site" section in your NFew readers