Go to website
Why is my package stuck in transit for so long?
AfterShip helps to track shipments and doesn’t handle the physical delivery of shipments in any way. Reasons why a package may be stuck in transit Service type: Delivery time varies a lot, depending on which service type your courier has selected. Some services may take as long as 3 months to ship a package Custom checks: Custom declarations need to be provided when shipping internationally. The documentation may sometimes cause unforeseen delays **International shippi
Where is my package?
AfterShip provides you detailed order status information at every step of the shipment’s journey. These could be shipment statuses: In transit Information received Out for delivery Delivered An exception occurred Expired or delivery attempt failed All you need is a tracking number to track packages easily at AfterShip. Reasons for not getting updates on packages Delivery time varies a lot, depending on the service type the courier ha
My package seems to be missing
If your package is marked delivered, but you haven't received it yet, then it might have been accepted by your neighbors or security guard. It is also possible that your package is marked delivered by mistake. However, if delayed order updates are the reason for your worry, these may be the reasons. Reasons why there may be no update on packages Delivery time varies a lot, depending on the service type the courier has chosen Depending on the destination, the delivery may sometimes ge
What is the expected delivery date for my order?
AfterShip facilitates package tracking, but it has nothing to do with the delivery. It fetches data from the courier and displays the same information to you. We only show the estimated delivery date if it is provided by the courier. Note: Only a few couriers provides an estimated delivery date. What should you do to get the expected delivery rate? Get in touch with your courier/shipping company. You can [get courier contact information from AfterShip’s website](https://www.afte
How to change the delivery address?
AfterShip only helps with shipment tracking. The requirement of changing the delivery address totally depends on the e-commerce platform with which you have placed the order. It also depends on your courier/shipping company. Change the delivery address Make contact with the courier/shipping company. Visit the AfterShip website to get courier contact details. Request them to change the delivery address For any details regarding the tracking num
Why is my order pending?
Recently added or imported shipments within your AfterShip account are tagged as "Pending" and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours. What should you do if the status doesn’t change for long? It usually means that the courier does not have any delivery information for the tracking number yet. Here is how you can deal with Pending orders: Ensure the tracking number you entered is correct Request you
How to change the contact details for my order?
AfterShip enables you to track orders effortlessly, right from checkout to delivery. Since AfterShip doesn’t handle the physical delivery of shipments, we advise you to get in touch with the shipper or seller directly if you wish to change the contact details. Change the mobile/contact number for your order Connect with your courier or shipping company. Visit the AfterShip website to get courier contact details Request them to change the contac
How can I reschedule the delivery date?
AfterShip makes shipment tracking a breeze, but doesn’t play any role in handling the physical delivery of shipments. It means the delivery of packages is the sole responsibility of your courier and seller. Change the scheduled delivery date Reach out to your courier or shipping company. You can get courier contact information from AfterShip’s website. Request them to change the delivery date In case you do not know about the tracking number or
How to change the courier pickup point?
AfterShip is only limited to making shipment tracking easier. It has no role to play when it comes to delivering the orders. This signifies that you have to contact the courier company if you want to change the pickup point. Change the pickup point Call your courier company’s local office to confirm the pickup location. You can get courier contact information from AfterShip’s website In case your courier company does not have an office in your ci
What does the Expired status mean?
Recently added or imported shipments within your AfterShip account are tagged with "Pending" status and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours. The “Pending” status changes to “Expired” if the courier does not provide any tracking information updates for over 30 days. AfterShip will then stop tracking the shipment. What should you do? Here is how you can deal with orders in Expired status: Ensure the t