Implementation
Apply AfterShip Protection to my Shopify store
AfterShip protection protects packages from lost/ damaged/ Porch piracy(stolen), to decrease the loss when shipping issues occur.
AfterShip provides insurance services from third-party insurance companies, i.e. InsureShield.
AfterShip Protection is currently only open to business entities based in the USA.
This article mainly tells how to apply AfterShip Protection to your Shopify store.
What will you learn
If you have a Shopify store, to apply AfterShip Protection to your store, youFew readersInstall the AfterShip Protection Widget on Your WooCommerce Store
Overview
In order to install the AfterShip Protection widget on your WooCommerce store, you can contact our expert to install it for you, or you can install it yourself.
If you want our expert to install the widget you, you can share a WooCommerce account with us, so that we can install it for your store.
What you’ll learn
In this tutorial, we will show you:
Share your WooCommerce accounFew readersInstall the AfterShip Protection Widget on Your Salesforce Store
In order to install the AfterShip Protection widget on your Salesforce store, you could contact our expert to install it for you, or you could install it yourself.
If you want our expert to install for you, you could share a Salesforce account with us, so that we will install for you ASAP.
Otherwise you could follow the installation steps to do the installation yourself.
How to share a Salesforce account
Follow the Salesforce platform instruction to add an account to your organization andFew readersInstall the AfterShip Protection Widget on BigCommerce Store
Overview
AfterShip Protection protects your business and your customers' shipments as they fly across the globe with world-class shipping insurance. To enable AfterShip Protection on your BigCommerce store, you need to install the AfterShip Protection widget on your store. You can either connect with our support team to get the widget installed or do it yourself. This article will guide you to install the PFew readersInstall the AfterShip protection widget on Magento-2 store
⚠️ Install Protection requires the merchant to modify Magento-2’s code on the server side.
Install Protection widget on your Magento-2 store would require 3 simple steps.
Step 1. Get Magento-2 store appKey in your store admin site.
Go to STORES → All Stores
Click the target store entry detail page
(https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/image1hg0b5wFew readersShow the 'Order tracking' on the Shopify Thank you page
In order to let consumers track tracking and the protection status easily, we have provided an ‘Order tracking’ block on the order confirmation page.
If the order has bought Protection, we’ll show the protection sign, otherwise, we’ll not show the protection sign.
You can also choose to show or not show this block to consumers.
You can set up this feature in:
AfterShip Admin dashboard Protection Setting Protection process
(https://storage.crisp.chat/users/helpdesk/websiFew readersInstall AfterShip Protection Widget on Your Shopify Store
Overview
AfterShip Protection protects your business and your customers' shipments as they fly across the globe with world-class shipping insurance. To enable AfterShip Protection on your Shopify store, you need to install the AfterShip Protection widget on your store. You can either connect with our support team to get the widget installed (It requires collaborator access from your Shopify store) or do it yourFew readersAuto-Fulfill AfterShip Protection on Your Shopify Store
Overview
AfterShip Protection is listed as a Product in Shopify. In actuality, it is a digital product that does not require shipping.
AfterShip Protection provides an auto-fulfillment function for AfterShip Protection product when the order is fulfilled to avoid your orders showing as partially fulfilled on Shopify.
What you’ll learn
How to set up auto-fulfillment (3-how-to-set-uFew readersExclude AfterShip Protection from Store Discounts
Overview
Because AfterShip Protection is a product in your eCommerce store, when the coupon you created does not exclude AfterShip Protection product, then the protection product would be discounted, and your consumers will pay less for the premium fee.
In this case, you’ll still need to transfer us the premium fee before discount. In order to prevent the unnecessary loss of you, if you’ll create coupon for your store, we may need you to exclude the AfterShip Protection product.
WFew readersRemove AfterShip Protection (Appearing as a Product Listing) From My Shopify Store
After making changes on a live theme, there’s a possibility that ‘AfterShip Protection’ appears as a product on your Shopify store. You can easily hide this by simply following the steps given below:
Go to your Shopify store’s Collections section Click on the Create collection button
Set collection conditions as shown in the image below and then hit the Save button
(https://storage.crisp.chat/users/helpdesk/website/9dd7275525e7Few readers
Coverages
Learn about Coverage Status Definition
Overview
The coverage status shows the progress of a coverage. The coverage status shows whether the coverage is being charged or claimed or not.
Coverage Status Definitions
AfterShip Protection utilizes 6 distinct coverage statuses, each serving a unique purpose:Few readersHow to Refund AfterShip Protection?
Before the order is shipped(fulfilled), you can refund the Protection product as consumers need.
And if you refund before the order is in ‘fulfilled’ status, AfterShip Protection will not charge you for the premiums of the order, and the coverage will become ‘Void’ status.
You can operate the refund action via your E-commerce store platform, e,g Shopify, Woo,Commerce, etc.
But once the order is fulfilled or partially fulfilled, the Protection product can’t be refunded and we’ll charge forFew readersLimitations to AfterShip Protection Coverages
To buy protection coverage would need to follow the limitations from the insurance company, limitations:
Insured value limitation per order:
Order value less than $10,000 and larger than $10.
Commodities that are not included:
Contraband, illicit goods; accounts receivable; fish meal; nuclear fuel and substances; fireworks, explosive agents, fire-starting devices or aids; live plants, animals and insects, human tissues or organs, human remains, corpses or body parts; bullioFew readersHow to buy protection from the admin site?
Overview
If consumers don’t buy protection for orders that have high risk (high value), merchants can buy protection for the order. Merchants would need to cover the protection cost themselves.
We support merchants to buy protection from the admin UI or via CSV import.
How it works
1) Pre-conditions
Only for customers linked to the E-commerce platform.
Platform supported: Shopify/ Woocommerce/ Salesforce/ Bigcommerce
2) Entrance
Admin dashboard Protection Coverages AddFew readers
Claims & Resolution
Learn About Claim Status Definitions
Overview
The claim status is an integral part of the resolution process as it shows the current state of the claim filed by a customer and helps keep both the customer and merchant informed regarding the settlement.
Claim Status Definitions
AfterShip Protection utilizes a system of 8 distinct claim statuses, each serving a unique purpose in the resolution process:
|Unsubmitted |The customer has submitted the claim to the merchant, but itFew readersHow to Set Up Claim Resolution Methods for Customers
Overview
To help you resolve insurance claims with your customers quickly and efficiently, AfterShip Protection provides an easy set up for claim resolution. With just a few basic settings on the admin site, you can offer several resolution methods to your customers when they file a claim.
📢 What you’ll learn
In this tutorial, we’ll discuss:
How to set up claim resolution methods (3-how-to-set-up-cFew readersLearn About Resolution Status Definitions
Overview
This article will walk you through different claim resolution statuses concerning AfterShip Protection.
📢 What you’ll learn
In this tutorial, we’ll discuss:
Resolution status definitions
Key things to keep in mind
Resolution status definitions
AfterShip Protection has 4 resolution statuses described below:
|Status |Description |
|To be resolved |The claim is submitted andFew readersHow Can Your Customers File a Claim
Overview
The AfterShip Protection status becomes active as soon as the order is shipped. However, there are times when shipments are lost, damaged, or stolen. In such cases, your customers need to submit the claim.
Here’s how your customers can file a claim
Visit the tracking page Search your order with the order id
2. Click the Claim button on the protectionFew readersHow to Manage Protection Claims
Overview
AfterShip Protection is a great way to safeguard shipments from being lost, damaged, or stolen (porch piracy). Your customers can enjoy peace of mind with AfterShip Protection when they order from your Shopify store. If they have any issues with the package, they can easily file a claim and enjoy a greFew readersHow to Submit Claims to the Insurance Company Directly
In order to improve the claim approval process efficiency for the insurance company, we let the merchants review the claim info before submitting it to the insurance company by default to help reduce the back-and-forth communication.
Merchants can submit claims directly to the insurance company via a simple setting.
📢 What you’ll learn
In this tutorial, we’ll discuss:
How to enable automatic claim submissions
FAQs
How toFew readersLearn About Claim Status Update Notifications
Overview
Stay effortlessly informed with AfterShip Protection as it automatically sends timely status updates to both merchants and the customers whenever there is a change in the claim status.
What you’ll learn
In this tutorial, we’ll discuss:
Notification to merchants
Notification to customers
Notification to merchants
Below are the different claim statuses for which you will receive a notification:
UnsubmFew readersHow Does the Automated Resolution Work
Overview
Most merchants like to handle the claim with their customers via Replace with the same item(s), Refund to original payment method, or Refund to store credit. In order to improve the claim resolution efficiency, AfterShip Protection provides you with the automated resolution option.
📢 What you’ll learn
In this tutorial, we’ll discuss:
How to use the automated resolution
How do the Replace wFew readersHow to File a Claim for Your Customers
AfterShip Protection allows merchants to file a claim on behalf of their customers in a few easy steps.
Merchants can file a claim for their customers in 2 ways:
From the AfterShip admin portal
From the branded tracking page
How to submit a claim from the AfterShip admin portal
Log in to AfterShip admin account
Go to Protection Coverage Active status
(https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screenshot-2023-02-19-at-40004sytd0b.pnFew readersHow to Set Up Your Branded Claim Page?
Overview
A branded claim page helps your consumer to have a quick entrance to file a claim. They can use the order number/ id and email to search for the order and file a claim.
You can set up your branding like logo, favicon, color, and background of the claim page, so that to provide a branding experience.
Also, we provide a Protection policy page, you can review and update the policy based on your store service, and then add it to your store navigation footer link, to let your consumerFew readers
