Implementation
Apply AfterShip Protection to Shopify Store
Overview AfterShip protection protects packages from loss, damage, porch piracy, and theft to reduce the losses when shipping issues occur. AfterShip provides insurance services from third-party insurance company, i.e. InsureShield. AfterShip Protection is currently only open to business entities based in the USA. This article mainly tells how to apply AfterShip Protection to your Shopify store. Prerequisites If you have a Shopify store and want to apply AfterShip ProtectioFew readersInstall the AfterShip Protection Widget on Your WooCommerce Store
Overview In order to install the AfterShip Protection widget on your WooCommerce store, you can contact our expert to install it for you, or you can install it yourself. If you want our expert to install the widget for you, you can share a WooCommerce account with us, so that we can install it for your store. What you’ll learn In this tutorial, we will show you: Share your WooCommerce acFew readersInstall the AfterShip Protection Widget on Salesforce Store
Overview AfterShip Protection protects your business and your customers' shipments as they fly across the globe with world-class shipping insurance. To enable AfterShip Protection on your Salesforce store, you need to install the AfterShip Protection widget on your store. You can either connect with our support team to get the widget installed or do it yourself. This article will guide you to install the PFew readersInstall the AfterShip Protection Widget on BigCommerce Store
Overview AfterShip Protection protects your business and your customers' shipments as they fly across the globe with world-class shipping insurance. To enable AfterShip Protection on your BigCommerce store, you need to install the AfterShip Protection widget on your store. You can either connect with our support team to get the widget installed or do it yourself. This article will guide you to install the PFew readersShow the 'Order tracking' on the Shopify Thank you page
In order to let consumers track tracking and the protection status easily, we have provided an ‘Order tracking’ block on the order confirmation page. If the order has bought Protection, we’ll show the protection sign, otherwise, we’ll not show the protection sign. You can also choose to show or not show this block to consumers. You can set up this feature in: AfterShip Admin dashboard Protection Setting Protection process (https://storage.crisp.chat/users/helpdesk/websiFew readersInstall the AfterShip protection widget on Magento-2 store
⚠️ Install Protection requires the merchant to modify Magento-2’s code on the server side. Install Protection widget on your Magento-2 store would require 3 simple steps. Step 1. Get Magento-2 store appKey in your store admin site. Go to STORES → All Stores Click the target store entry detail page (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/image1hg0b5wFew readersInstall AfterShip Protection Widget on Shopify
Overview AfterShip Protection protects your business and your customers' shipments as they fly across the globe with world-class shipping insurance. To enable AfterShip Protection on your Shopify store, you need to install the AfterShip Protection widget on your store. You can either connect with our support team to get the widget installed (It requires collaborator access from your Shopify store) or do it yourSome readersAuto-Fulfill AfterShip Protection on Your Shopify Store
Overview AfterShip Protection is listed as a Product in Shopify. In actuality, it is a digital product that does not require shipping. AfterShip Protection provides an auto-fulfillment function for AfterShip Protection product when the order is fulfilled to avoid your orders showing as partially fulfilled on Shopify. What you’ll learn How to set up auto-fulfillment (3-how-to-set-uFew readersExclude AfterShip Protection from Store Discounts
Overview Because AfterShip Protection is a product in your eCommerce store, when the coupon you created does not exclude AfterShip Protection product, then the protection product would be discounted, and your consumers will pay less for the premium fee. In this case, you’ll still need to transfer us the premium fee before discount. In order to prevent the unnecessary loss of you, if you’ll create coupon for your store, we may neFew readersRemove AfterShip Protection (Appearing as a Product Listing) From My Shopify Store
After making changes on a live theme, there’s a possibility that ‘AfterShip Protection’ appears as a product on your Shopify store. You can easily hide this by simply following the steps given below: Go to your Shopify store’s Collections section Click on the Create collection button Set collection conditions as shown in the image below and then hit the Save button (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e7Few readers
Coverages
Learn about Coverage Status Definition
Overview The coverage status shows the progress of a coverage. The coverage status shows whether the coverage is being charged or claimed or not. Coverage Status Definitions AfterShip Protection utilizes 6 distinct coverage statuses, each serving a unique purpose:Few readersHow to Refund AfterShip Protection?
Before the order is shipped(fulfilled), you can refund the Protection product as consumers need. And if you refund before the order is in ‘fulfilled’ status, AfterShip Protection will not charge you for the premiums of the order, and the coverage will become ‘Void’ status. You can operate the refund action via your E-commerce store platform, e,g Shopify, Woo,Commerce, etc. But once the order is fulfilled or partially fulfilled, the Protection product can’t be refunded and we’ll charge forFew readersLimitations to AfterShip Protection Coverages
To buy protection coverage would need to follow the limitations from the insurance company, limitations: Insured value limitation per order: Order value less than $10,000 and larger than $10. Commodities that are not included: Contraband, illicit goods; accounts receivable; fish meal; nuclear fuel and substances; fireworks, explosive agents, fire-starting devices or aids; live plants, animals and insects, human tissues or organs, human remains, corpses or body parts; bullioFew readersHow to buy protection from the admin site?
Overview If consumers don’t buy protection for orders that have high risk (high value), merchants can buy protection for the order. Merchants would need to cover the protection cost themselves. We support merchants to buy protection from the admin UI or via CSV import. How it works 1) Pre-conditions Only for customers linked to the E-commerce platform. Platform supported: Shopify/ Woocommerce/ Salesforce/ Bigcommerce 2) Entrance Admin dashboard Protection Coverages AddFew readers
Claims & Resolution
Learn About Claim Status Definitions
Overview The claim status is an integral part of the resolution process as it shows the current state of the claim filed by a customer and helps keep both the customer and merchant informed regarding the settlement. Claim Status Definitions AfterShip Protection utilizes a system of 8 distinct claim statuses, each serving a unique purpose in the resolution process: |Unsubmitted |The customer has submitted the claim to the merchant, but itFew readersHow to Set Up Claim Resolution Methods for Customers
Overview To help you resolve insurance claims with your customers quickly and efficiently, AfterShip Protection provides an easy set up for claim resolution. With just a few basic settings on the admin site, you can offer several resolution methods to your customers when they file a claim. 📢 What you’ll learn In this tutorial, we’ll discuss: How to set up claim resolution methods (3-how-to-set-up-cFew readersLearn About Resolution Status Definitions
Overview This article will walk you through different claim resolution statuses concerning AfterShip Protection. What you’ll learn In this tutorial, we’ll discuss: Resolution status definitions Additional considerations Resolution status definitions AfterShip Protection has 4 resolution statuses described below: |Status |Description | |To be resolved |The claim is submitted and isFew readersHow Can Your Customers File a Claim
Overview The AfterShip Protection status becomes active as soon as the order is shipped. However, there are times when shipments are lost, damaged, or stolen. In such cases, your customers need to submit the claim. Here’s how your customers can file a claim Visit the tracking page Search your order with the order id 2. Click the Claim button on the protectionSome readersHow to Manage Protection Claims
Overview AfterShip Protection is a great way to safeguard shipments from being lost, damaged, or stolen (porch piracy). Your customers can enjoy peace of mind with AfterShip Protection when they order from your Shopify store. If they have any issues with the package, they can easily file a claim and enjoy a greFew readersHow to Submit Claims to the Insurance Company Directly
In order to improve the claim approval process efficiency for the insurance company, we let the merchants review the claim info before submitting it to the insurance company by default to help reduce the back-and-forth communication. Merchants can submit claims directly to the insurance company via a simple setting. 📢 What you’ll learn In this tutorial, we’ll discuss: How to enable automatic claim submissions FAQs How toFew readersLearn About Claim Status Update Notifications
Overview Stay effortlessly informed with AfterShip Protection as it automatically sends timely status updates to both you and your customers whenever there is a change in the claim status. What you’ll learn In this tutorial, we’ll discuss: Notification to merchants Notification to customers Notification to merchants Below are theFew readersHow Does the Automated Resolution Work
Overview AfterShip Protection allows you to handle the claims with customers with flexible resolution methods, including Replace with the same item(s), Refund to original payment method, and Refund to store credit. You can also set up additional resolution methods to give your customers more flexibility to resolve their claims. To improve the claim resolutionFew readersHow to File a Claim for Your Customers
Overview AfterShip Protection streamlines the claims process by offering two convenient methods for filing claims on behalf of your customers. Through the AfterShip admin portal Directly from the branded tracking page What you'll learn How to submit a claim from the AfterShip admin portal How to submit a claim from the branded trackiFew readersHow to Set Up Your Branded Claim Page?
Overview A branded claim page helps your consumer to have a quick entrance to file a claim. They can use the order number/ id and email to search for the order and file a claim. You can set up your branding like logo, favicon, color, and background of the claim page, so that to provide a branding experience. Also, we provide a Protection policy page, you can review and update the policy based on your store service, and then add it to your store navigation footer link, to let your consumerFew readers
Settings
Configure AfterShip Protection Widget Settings
Overview You can give your customers the convenience of automatically adding AfterShip Protection to their order or allow them to decide whether they wish to protect their purchase from unforeseen damage and theft. You can configure these settings easily on AfterShip Tracking admin. Go to AfterShip Protection Settings in your AfterShip TrackFew readersHow to Automate the AfterShip Protection Claims
Overview Experience the ease of automated claim resolution with AfterShip Protection. It allows you to automate your claim handling process and ensures a hassle-free experience. Once the insurance company approves or pays the claim, AfterShip Protection triggers reship or refund automation tailored to the consumer’s needs. What you’ll learn In this article, we will discuss: Steps to Automate the claim flow What happens when the claim is maFew readers
FAQs
How AfterShip Protection Coverages Are Processed for Non-USD Buyers And Merchants?
Overview AfterShip Protection is currently only open to business entities based in the USA with default store currency configured to USD ($). It often leads merchants who deal in non-USD or buyers who buy in currencies other than USD to wonder how the claims and coverages are processed and calculated if the merchants would like to extend their customers the opportunity to insure their orders and likewise for customers to safeguard their packages with AfterShip Protection. This tutorial wiFew readersHow Customers Can Purchase AfterShip Protection From Your Store
Overview Learn how your customers can easily purchase AfterShip Protection during the checkout process or how you can add protection for them from the admin screen. What you’ll learn In this tutorial, we’ll discuss: How customers can buy AfterShip Protection How you can add AfterShip Protection for your customers How customers can buy AfterShip Protection Your customers can conveniently opt fFew readersFAQs on AfterShip Protection
1. Why am I not able to file a claim? You can file a claim only when the policy status is Active, which happens once the order is shipped. 2. What is the coverage limit of AfterShip Protection? Each order is insured with the amount of $10,000. If you are planning to buy AfterShip protection for an order worth over $10,000, please divide your order into two or more mini-orders to get the full coverage. 3. Is there any deadline to file a claim? YFew readers