• Everything You Need to Know About Exception Shipments

  Overview Delivering orders to customers on time is paramount from a business perspective. However, there are times when shipments don’t reach customers’ doorstep due to reasons like delayed customs clearance, wrong delivery address, etc. Such shipments come under the category of ‘Exception.’ AfterShip shows every detail about exception shipments, and this help guide covers all the details you need to know.Popular

• Timezones Visualization in AfterShip Tracking

  Overview The timezone visualization lets you understand how date and time are mapped across the admin. Each date and time mentioned for various tracking events, checkpoints, and statuses is followed with a tooltip to give you an understanding of what timezone (local or international) is being followed and reflected on the admin portal to showcase the date and time. Timezones are essential for eCommerce businesses to understand and deliver on shipping, estimated, and delivery dates. OnlinFew readers

• How to Manually Update the Shipment Status?

  Overview AfterShip Tracking’s Shipment module allows merchants, including Admin, Member, and Manager roles, to manually update the status of individual and bulk shipments to Delivered, Returned to sender, and Lost. Subsequently, the merchants can also update the delivery date and time of the shipment(s) they mark as delivered to include the data in deriving accurate analyticFew readers

• How to Perform Actions for Bulk Shipments?

  Overview You can now perform bulk actions for all the shipments on the shipment visibility dashboard in your AfterShip Tracking admin. Previously, you could only perform bulk actions for 20 shipments at a time, but now that limit is lifted. You can take multiple actions for all or more than 20 shipments or all shipments simultaneously. 📢 What you’ll learn In this tutorial, we’ll show you howFew readers

• How to Export Shipment Reports in Custom Format

  Overview AfterShip empowers merchants to tailor their shipment reports to meet specific requirements. Utilize the Custom format feature to easily add or remove fields for personalized and efficient tracking and export processes. What you’ll learn In this tutorial, we’ll discuss: How to use the custom CSV export format FAQs (3-faqsFew readers

• How to Filter Shipments by Issues

  Overview Quick filters on the shipments page help you efficiently monitor the shipments that are most important to you. AfterShip Tracking allows you to filter your shipments by tracking history issues, including Lost, Damaged, and Returned to sender. How to use the Issues filter Log in to AfterShip Tracking account Navigate to Shipments Click More filters Issues (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screenshot-2023-03-02-at-5491Few readers

• Create and Manage Shipment Views

  Overview AfterShip Tracking’s shipment visibility module allows you to create and save custom views for your shipment records based on certain conditions and criteria to quickly view the important shipment information to your business and manage shipments more efficiently. Additionally, the default views (filters) can be edited and renamed with revised filters to better suit your needs. . Custom shiFew readers

• Enable Google Analytics Tracking

  Overview Google Analytics is a tracking tool that helps you collect data from your website and mobile applications to create reports that provide insights into your business. AfterShip Tracking lets you connect your Google Analytics account to track and collect data for the activity and events on your branded tracking page. Additional considerations You must have an active Google Analytics aFew readers

• Understanding AfterShip Tracking's CSV Import Feature

  Overview AfterShip Tracking’s CSV upload feature allows you to bulk-import trackings to the Shipments dashboard for auto-tracking and status updates email notifications. Additionally, you can upload CSV manually or auto-fetch trackings from a CSV file on your server at a specific time. What you’ll learn In this tutorial, we will show you:Few readers

• How to Schedule Shipments View Emails

  Overview If you frequently find yourself searching for shipment issues, whether it’s on a monthly, weekly, or even daily basis, AfterShip Tracking’s scheduled view feature can greatly simplify your workflow and enhance your tracking experience. This feature helps you configure view schedules according to your preferred frequency and timing. What you'll learn Send shipment view over email (3-send-shipFew readers

• Send Analytics Dashboards and Reports via Email

  Overview AfterShip Tracking allows merchants to effortlessly schedule recurring emails to share analytics reports and dashboards. Merchants can choose to send the emails along with a snapshot or link to the report/dashboard, and set flexible sending frequencies- daily, weekly, or monthly. Stay organized, enhance communication, and ensure vital information reaches the right recipients consistently. What yoFew readers

• Common CSV Import Errors

  Look out for these CSV import errors next time you receive an email notification with an alert of unsuccessful shipment import and what you can do to rectify those. |—|—|—|—|Few readers

• Manually Import Shipments to AfterShip Tracking

  Overview You can manually add shipments to AfterShip for tracking. Click Add shipment on the Shipments dashboard Fill in the shipment, order, and customer information and hit Save shipment Once theFew readers

• Learn How to Manage Shipment Review tags

  Overview AfterShip Tracking now allows you to take control of collecting your shoppers’ feedback about the shipping experience. Learn how to create and manage shipment review tags independently and customize the rules for applying star ratings. What you’ll learn In this article, you’ll learn how to: Manage shipment review tags Create a new shipment revieFew readers

• Delivery Statuses of Shipments

  Overview AfterShip Tracking allows you and your customers to track your shipments at any time and with a tracking number. Each tracking number is represented by status at every step of the shipment’s journey. Further, couriers provide checkpoint messages which are mapped to subtags. The real-time status of shipmenPopular

• Learn About Delivery Sub-statuses

  Overview Subtags are predefined statuses supported by AfterShip Tracking. The checkpoint messages received from carriers are mapped to these subtags for additional information on shipments. For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit007 with subtag departure scan. To check how many sub-statuses are available and what each of them meansPopular

• How to Update Shipment Status via CSV Upload

  Overview Upload a CSV file to AfterShip and automatically update the status of multiple shipments in a single go. You can update the status of 5,000 shipments in one upload. Points to consider while filling the CSV template: Duplicate information will be overwritten i.e. if a tracking number is added twice, the status will be overwritten by the one in the higher row You need to mention the *Popular

• Destination Country Tracking

  AfterShip automatically gets tracking information for both origin and destination country for international shipments of postal service (e.g. China Post, USPS). All the tracking checkpoints from both origin and destination couriers or locations are clubbed together under a single tracking number for a better understanding. However, not all destination postal service provides tracking info and AfterShip may not support tracking of the destination carrier.Popular

• Origin and Destination Tracking Data

  Overview AfterShip streamlines the tracking process for international shipments, capturing tracking details for both the origin and destination countries. Depending on the integration type, the method for obtaining destination tracking data varies. In this tutorial, we'll discuss different methods for receiving destination tracking data. Methods for receiving destination tracking data Store connectorPopular

• Display Tracking Status at the Store

  Tracking shipments accurately is integral to improve performance and deliver an enhanced post-purchase customer experience. With AfterShip tracking tools, proactive delivery updates can be sent to shoppers. Also, they can track shipments effortlessly with the click of a button. 📄 Show tracking information at the store 🔘 Track Button Insert Track Button to your store or embed it on the order history page. Shoppers can check the order staPopular

• Updating Pending Statuses

  Overview All recently added or imported shipments within your AfterShip Tracking account are tagged with the Pending status, and queued up for tracking in batches. In 99% of the cases, AfterShip Tracking automatically gets the latest tracking information from carriers every 3-12 hours. If the Pending status continues to show for long or hasn't updated for a while, it usually means that tPopular

• Learn More About Shipments Import Settings

  Overview AfterShip Tracking's auto-import settings allows you to define when and how much dated shipments you want AfterShip to automatically sync to their system for tracking to eliminate errors and reduce efforts while importing shipments manually.  Configure shipments import settings in AfterShip Tracking AfterShip Tracking supports autSome readers

• Checklist for Auto Import Orders

  AfterShip automatically detects and imports the tracking numbers present in your store. To correctly import tracking numbers from your store to AfterShip, please make sure: The store is connected Orders are marked as fulfilled (Only for Shopify connector users) within the store. Tracking numbers are added within the AfterShip app widget along with the courier (Only for Woocommerce store connector users). Relevant couriers are enableFew readers

• Shipment Import Frequency

  Depends on the methods you connect your store, AfterShip automatically import shipments from your store to your AfterShip account at different frequencies. AfterShip API - Immediate Magento - every 3 hours OpenCart - Immediate  Spree - Immediate Shopify - every 3 hours eBay - every 3 hours Other store connectors - every 3 hours CSV upload - user definedFew readers

• Import Tracking Numbers From Your Store To AfterShip Correctly

  Overview Below are some ways through which AfterShip users can better control how tracking numbers are added to their AfterShip account. What you'll learn In this article, we'll discuss about: Adding tracking numbers for a specific courier Adding tracking numbers for couriers that require additional parameters (3-adding-tracking-numberFew readers

• Opening CSV Export in Google Sheets

  Overview Users can export the tracking data from their AfterShip account in the form of CSV file by following these steps. You can open this file using Google Sheets but some of the tracking numbers have “0” prefix, for e.g. 0648683284752281, or 0303710284408686 and these come up as 648683284752281 or 3037102844Few readers

• Export AfterShip Shipments

  Download AfterShip tracking data to get a complete account of shipments tracked in AfterShip. Get details like order ID, shipment delivery date, origin/destination country name, etc. 💡 Do you know? Filters can be defined to customize the export results. 📤 Export data in CSV format Go to Shipments page Set up filters Export shipments CSV file will be sent to the registered email addressFew readers

• How to Search Shipments in Bulk With AfterShip

  Overview AfterShip allows you to search shipments in bulk so that you can save time and effort when handling a multitude of shipments. This help guide will explain how to search shipments in bulk with AfterShip. Steps to follow Go to Shipments in your AfterShip Tracking admin Select Bulk search (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screenshot-20Few readers

• Use Test Slug to Understand How AfterShip Helps With Shipment Tracking

  AfterShip supports 900+ carriers to help users with shipment tracking. If you are not sure how AfterShip aids in tracking shipments, you can create a test shipment using a test slug and tracking number to understand how we share details for each checkpoint. This help guide will explain the steps you need to follow. Steps to use a test slugFew readers