Everything You Need to Know About Exception Shipments
Delivering orders to customers on time is paramount from a business perspective. However, there are times when shipments don’t reach customers’ doorstep due to reasons like delayed customs clearance, wrong delivery address, etc. Such shipments come under the category of ‘Exception.’ AfterShip shows every detail about exception shipments, and this help guide covers all the details you need to know.
🙄 How can I identify exception shipments using AfterShip?
There are two methods to learn abouFew readersDelivery Statuses of Shipments
Need to check the status of an order? At AfterShip, you can track shipments at any time and from anywhere, with a tracking number.
Each tracking number is represented by status at every step of the shipment’s journey. Further, couriers provide checkpoint messages which are mapped to subtags. The real-time status of shipments at any time is given by the below statuses.
. All the tracking checkpoints from both the couriers or locations are clubbed together under a single tracking number for a better understanding.
However, not all destination postal service provides tracking info and AfterShip may not support tracking of the destination carrier.Very popularOrigin And Destination Tracking
AfterShip automatically gets tracking information for both origin and destination country for international shipments of postal service (e.g. China Post, USPS). Depending on the integration type, different method is specified below to receive destination tracking data:
Store connector
AfterShip detects the destination country and tracks automatically utilizing the connector integration, as per the data provided by courier.
CSV upload
Specify destination_country with the ISOVery popularDisplay Tracking Status at the Store
Tracking shipments accurately is integral to improve performance and deliver an enhanced post-purchase customer experience. With AfterShip tracking tools, proactive delivery updates can be sent to shoppers. Also, they can track shipments effortlessly with the click of a button.
📄 Show tracking information at the store
🔘 Track Button
Insert Track Button to your store or embed it on the order history page. Shoppers can check the order staVery popularUpdating Pending Statuses
All recently added or imported shipments within your AfterShip account are tagged with "Pending" status, and queued up for tracking in batches. AfterShip automatically gets the latest tracking information from couriers every 3-12 hours.
If "Pending" status still shows for long, it usually means that the courier does not have any delivery information for the tracking number yet. Also, please check if the tracking number is correct, and contact the courier if need be. AfterShip will continue traVery popularLearn About the AfterShip Shipments Import Process
AfterShip auto-imports thousands of shipments at once to eliminate human errors that happen while importing shipments.
Define shipments import settings in AfterShip
Shopify e-commerce platform
Make sure you have an active AfterShip subscription. AfterShip allows you to import orders fulfilled within 3, 7, 14, and 30 days and created within 60, 90, and 120 days.
Connect your Shopify store with AfterShip
Specify theSome readersChecklist for Auto Import Orders
AfterShip automatically detects and imports the tracking numbers present in your store.
To correctly import tracking numbers from your store to AfterShip, please make sure:
The store is connected
Orders are marked as fulfilled (Only for Shopify connector users) within the store.
Tracking numbers are added within the AfterShip app widget along with the courier (Only for Woocommerce store connector users).
Relevant couriers are enableSome readersShipment Import Frequency
Depends on the methods you connect your store, AfterShip automatically import shipments from your store to your AfterShip account at different frequencies.
AfterShip API - Immediate
Magento - every 3 hours
OpenCart - Immediate
Spree - Immediate
Shopify - every 3 hours
eBay - every 3 hours
Other store connectors - every 3 hours
CSV upload - user definedFew readersImport Tracking Numbers Correctly to AfterShip From Your Store.
Below are some ways through which AfterShip users can better control how tracking numbers are added to their AfterShip account.
Adding tracking numbers for a specific courier
For most stores, when a tracking number is added to an order, AfterShip auto detects the courier based on the tracking number format and the active courier list in the user's AfterShip account.
However, if a user wants to assign a tracking number to a specific courier, they can add it by entering the tracking numberFew readersImport Shipments to AfterShip by CSV
Upload a CSV file to import shipments automatically to your AfterShip account. Select a basic or full CSV template. In one CSV file, 5,000 tracking numbers can be imported.
The two templates differ as
📌 in the basic CSV template, you just have to enter the tracking numbers
📌 in full CSV template, you can mention additional data like customer name, account number, cFew readersOpening CSV Export in Google Sheets
Users can export the tracking data from their AfterShip account in the form of CSV file by following these steps.
You can open this file using Google Sheets but some of the tracking numbers have “0” prefix, for e.g. 0648683284752281, or 0303710284408686 and these come up as 648683284752281 or 303710284408686. This can become the cause for bad data as these tracking numbers will not display any information.Few readersExport AfterShip Shipments
Download AfterShip tracking data to get a complete account of shipments tracked in AfterShip. Get details like order ID, shipment delivery date, origin/destination country name, etc.
💡 Do you know? Filters can be defined to customize the export results.
📤 Export data in CSV format
Go to Shipments page > Set up filters
Export shipments
CSV file will be sent to the registered email addressFew readersHow to Search Shipments in Bulk With AfterShip
AfterShip allows you to search shipments in bulk so that you can save time and effort when handling a multitude of shipments. This help guide will explain how to search shipments in bulk with AfterShip.
➡️ Steps to follow
Log in to your AfterShip account > Go to Shipments
Click three horizontal dots (⋯) > Select **Bulk search **
