Everything You Need to Know About Exception ShipmentsDelivering orders to customers on time is paramount from a business perspective. However, there are times when shipments don’t reach customers’ doorstep due to reasons like delayed customs clearance, wrong delivery address, etc. Such shipments come under the category of ‘Exception.’ AfterShip shows every detail about exception shipments, and this help guide covers all the details you need to know.
🙄 How can I identify exception shipments using AfterShip?
There are two methods to learn abouSome readers
How to Perform Actions for Bulk Shipments?Overview
You can now perform bulk actions for all the shipments on the shipment visibility dashboard in your AfterShip Tracking admin. Previously, you could only perform bulk actions for 20 shipments at a time, but now that limit is lifted. You can take multiple actions for all or more than 20 shipments or all shipments simultaneously.
📢 What you’ll learn
In this tutorial, we’ll show you howFew readers
Delivery Statuses of ShipmentsNeed to check the status of an order? At AfterShip, you can track shipments at any time and from anywhere, with a tracking number.
Each tracking number is represented by status at every step of the shipment’s journey. Further, couriers provide checkpoint messages which are mapped to subtags. The real-time status of shipments at any time is given by the below statuses.
Learn About Delivery Sub-statusesSubtags are predefined status available at AfterShip's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.
💡For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit007 with subtag departure scan.
To check how many sub-statuses are available and what each of them means, click here.
In case you want to knowPopular
Update Shipment Status in AfterShip via CSV UploadUpload a CSV file to AfterShip and automatically update the status of multiple shipments in a single go. You can update the status of 5,000 shipments in one upload.
Points to consider while filling the CSV template:
Duplicate information will be overwritten i.e. if a tracking number is added twice, the status will be overwritten by the one in the higher row
You need to mention tracking id or tracking number & slug
If you are mentioning additional notes, they should be inside quotaSome readers
Destination Country TrackingAfterShip automatically gets tracking information for both origin and destination country for international shipments of postal service (e.g. China Post, USPS). All the tracking checkpoints from both origin and destination couriers or locations are clubbed together under a single tracking number for a better understanding.
However, not all destination postal service provides tracking info and AfterShip may not support tracking of the destination carrier.Popular
Origin And Destination TrackingAfterShip automatically gets tracking information for both origin and destination country for international shipments of postal service (e.g. China Post, USPS). Depending on the integration type, different method is specified below to receive destination tracking data:
AfterShip detects the destination country and tracks automatically utilizing the connector integration, as per the data provided by courier.
Specify destinationcountry with the ISOPopular
Display Tracking Status at the StoreTracking shipments accurately is integral to improve performance and deliver an enhanced post-purchase customer experience. With AfterShip tracking tools, proactive delivery updates can be sent to shoppers. Also, they can track shipments effortlessly with the click of a button.
📄 Show tracking information at the store
🔘 Track Button
Insert Track Button to your store or embed it on the order history page. Shoppers can check the order staPopular
Updating Pending StatusesAll recently added or imported shipments within your AfterShip account are tagged with "Pending" status, and queued up for tracking in batches. AfterShip automatically gets the latest tracking information from carriers every 3-48 hours.
If "Pending" status still shows for long, it usually means that the carrier does not have any delivery information for the tracking number yet. Also, please check if the tracking number is correct, and contact the carrier if need be. AfterShip will continue traPopular
Learn About the AfterShip Shipments Import ProcessAfterShip auto-imports thousands of shipments at once to eliminate human errors that happen while importing shipments.
Define shipments import settings in AfterShip
Shopify e-commerce platform
Make sure you have an active AfterShip subscription. AfterShip allows you to import orders fulfilled within 3, 7, 14, and 30 days and created within 60, 90, and 120 days.
Connect your Shopify store with AfterShip
Specify theSome readers
Checklist for Auto Import OrdersAfterShip automatically detects and imports the tracking numbers present in your store.
To correctly import tracking numbers from your store to AfterShip, please make sure:
The store is connected
Orders are marked as fulfilled (Only for Shopify connector users) within the store.
Tracking numbers are added within the AfterShip app widget along with the courier (Only for Woocommerce store connector users).
Relevant couriers are enableFew readers
Shipment Import FrequencyDepends on the methods you connect your store, AfterShip automatically import shipments from your store to your AfterShip account at different frequencies.
AfterShip API - Immediate
Magento - every 3 hours
OpenCart - Immediate
Spree - Immediate
Shopify - every 3 hours
eBay - every 3 hours
Other store connectors - every 3 hours
CSV upload - user definedFew readers
Import Tracking Numbers Correctly to AfterShip From Your Store.Below are some ways through which AfterShip users can better control how tracking numbers are added to their AfterShip account.
Adding tracking numbers for a specific courier
For most stores, when a tracking number is added to an order, AfterShip auto detects the courier based on the tracking number format and the active courier list in the user's AfterShip account.
However, if a user wants to assign a tracking number to a specific courier, they can add it by entering the tracking numberFew readers
Import Shipments to AfterShip by CSVUpload a CSV file to import shipments automatically to your AfterShip account. Select a basic or full CSV template. In one CSV file, 5,000 tracking numbers can be imported.
The two templates differ as
📌 in the basic CSV template, you just have to enter the tracking numbers
📌 in full CSV template, you can mention additional data like customer name, account number, cFew readers
Opening CSV Export in Google SheetsUsers can export the tracking data from their AfterShip account in the form of CSV file by following these steps.
You can open this file using Google Sheets but some of the tracking numbers have “0” prefix, for e.g. 0648683284752281, or 0303710284408686 and these come up as 648683284752281 or 303710284408686. This can become the cause for bad data as these tracking numbers will not display any information.Few readers
Export AfterShip ShipmentsDownload AfterShip tracking data to get a complete account of shipments tracked in AfterShip. Get details like order ID, shipment delivery date, origin/destination country name, etc.
💡 Do you know? Filters can be defined to customize the export results.
📤 Export data in CSV format
Go to Shipments page Set up filters
CSV file will be sent to the registered email addressFew readers
How to Search Shipments in Bulk With AfterShipAfterShip allows you to search shipments in bulk so that you can save time and effort when handling a multitude of shipments. This help guide will explain how to search shipments in bulk with AfterShip.
➡️ Steps to follow
Log in to your AfterShip account Go to Shipments
Click three horizontal dots (⋯) Select Bulk search
Use Test Slug to Understand How AfterShip Helps With Shipment TrackingAfterShip supports 900+ carriers to help users with shipment tracking. If you are not sure how AfterShip aids in tracking shipments, you can create a test shipment using a test slug and tracking number to understand how we share details for each checkpoint. This help guide will explain the steps you need to follow.
➡️ Steps to use a test slugFew readers