How to Set Up AfterShip Email Flows
Overview AfterShip provides user-friendly email flows for sending branded email notifications at various delivery stages. This guide offers essential details for crafting effective email templates. What you’ll learn In this article, we will discuss how to: Create and edit email flow Customize email content Create and edit email floFew readersSchedule Automated Email Notifications
Overview AfterShip Tracking enables you to send prompt trigger notifications for various order and delivery statuses, ensuring timely updates for customers on their order progress. What you’ll learn In this article, we will discuss: Email notification statuses How to create a custom email Notification FlowFew readersCustomize the Opt-Out Texts in AfterShip SMS
Overview Opt-out text is an important part of an SMS message that allows customers to easily stop receiving further messages. AfterShip SMS provides simple options for businesses, giving their customers an easy way to unsubscribe and control their message preferences. What you’ll learn Supported opt-out methods for different countries Steps toFew readersHow to Send Internal Notifications
Overview AfterShip empowers users to proactively notify specific team members about crucial events such as shipment status changes, missed estimated delivery dates, or other issues, all aimed at enhancing the overall customer experience. Steps to send internal notifications Log into your AfterShip Tracking account Go to Notifications Flows (https://storage.crisp.chat/users/helpdesk/wFew readersLearn More About Message Segments, SMS Character Counts, and Credit Costs
Overview In today's mobile communication landscape, understanding the fundamentals of how text messages work is essential. In this article, we'll demystify what message segments are, how SMS character counts impact your messages, and how the cost of your SMS credits is calculated. What you’ll learn In this tutorial, we will discuss: What are message segments and SMS character count? How the SMS credit cost is calculated? What are message segments and SMS character count? AFew readersHow to Analyze the Performance of Email/SMS Flows
Overview AfterShip Tracking enables you to track the performance of the notification flows in a few simple steps. How to track the performance of the Notifications Flows Log into your AfterShip Tracking admin dashboard Click Notifications Flows Select a flow for which you want to track the performance Click Edit (https://storage.crisp.chat/users/helpdesk/website/9dd7275Few readersHow to Set Up Multilingual Notifications
Overview AfterShip enables users to effortlessly send multilingual notifications based on each customer's order language. The system automatically identifies the customer's order language within the notification workflow, allowing for the precise matching and delivery of content in their preferred language.Few readersHow to Display Product Documents in Email Notifications
Overview AfterShip now supports the Product Documents feature, allowing users to display files or videos linked to the products that customers will receive in their email notifications. What you’ll learn In this tutorial, you will learn: How to manage product documents How to add product documents to email notifications (3-how-to-add-product-documents-to-emaiFew readersHow to Get an Active Sender Number for SMS
Overview AfterShip SMS lets merchants send SMS to share updates with their customers. However, you must get an active number first. This tutorial will help you seamlessly obtain one. Steps to get active numbers Go to Settings and select SMS Click Set up SMS and complete 3 easy steps Step 1: Choose regions Select the regions you’dFew readersNotify Both Shopper and Your Team About a Shipping Delay
Overview Whether it's safeguarding high-value or time-sensitive orders, managing international shipments, addressing systematic delays, or handling large-volume orders, dual notifications play a pivotal role. By establishing transparent communication channels, you can enhance customer satisfaction, empower your team to tackle challenges proactively and ensure efficient resolution of shipping delays. What you'll learn In this tutorial, we'll discussFew readersCreate Personalized Shipment Notifications
Overview When sending shipment notifications, businesses often face the challenge of delivering relevant and personalized information to customers based on specific factors. Generic notifications may not address the unique needs and preferences of each customer segment, leading to reduced engagement and a potentially subpar customer experience. In this article, we will cover how you can create different types of personalized notifications. WhatFew readers