Coupon codes are not working

Are customers facing issues while applying coupon code at the checkout page?

This usually happens when you have set up the discount code in Automizely Marketing, but you have not enabled it at your Shopify store settings.

🔧 Set up a coupon code in Conversions

1. Enable coupon codes in Conversions
2. Publish changes

🔧 Set up discount codes in Shopify

1. Go to Shopify > Discounts **> **Create discount > Discount code
2. Enter the coupon code set up in Automizely Marketing > Define the other triggers > Save discount code

For any further questions or help, please contact our chat support team or reach out to us at [email protected].

Updated on: 15/04/2025