Articles on: Returns & Refund

Sync Order Returns And Refunds From TikTok To Shopify

Plans: Pro, Starter, Growth and Enterprise plan Platforms: Shopify

Overview



AfterShip Feed's Return and refund sync option allows you to

Auto-sync refund and return order information from TikTok Shop to Shopify for your finance team to keep track of refund orders and maintain balance in accounting
Auto-restock items on Shopify after a return order has been resolved on TikTok Shop to effectively manage product inventory levels and avoid out of stock issues
Import returns from TikTok Shop to Shopify for informational purposes only, allowing you to easily track customer returns

What you'll learn



In this tutorial, we will introduce:

Enable return and refund sync
Limitations
Customer experience


Enable return and refund sync



Go to Settings > Return and refund sync in the AfterShip Feed admin
Shift the toggle to the right to enable auto-sync return and refund feature
Select whether you want to auto-restock inventory when the return is completed or not



Limitations



This feature only supports one-way sync from TikTok Shop to Shopify
Refunds and returns created or modified on Shopify will not be synced to TikTok Shop

Customer experience



When 'Auto-restock inventory once return is complete' is enabled


TikTok Shop order



Shopify order






When 'Do not auto-restock' is enabled


Once the refund is completed in TTS, the return will be synced to Shopify but the restock will not be done and you can do it manually afterwards after further inception of the return item.

Updated on: 06/08/2024

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