Syncing Orders to eCommerce Platform
New Changes to TikTok Shop Order Status Sync: On Hold
Overview
TikTok rolled out a significant update— On Hold order status. This tweak to the order process brought with it some noteworthy alterations. When a buyer places a paid order on TikTok, their order status will read On hold for one hour. During this brief period, buyers have the flexibility to cancel their orders without requiring the sellerSome readersTikTok Shop Platform Discount Rules
Overview
TikTok Shop gives customers platform discounts (product and shipping fee) which are independent of the discounts given by the sellers to the customers. The discounts sellers give are funded by the sellers themselves, while the discounts that TikTok Shop gives are reimbursed to the sellers/merchants.
For example, if a customer’s order total before the discount is $12 and TikTok Shop is giving an additionFew readersWhat Are the Possible Reasons for a Failed Order Syncing
There are situations when AfterShip Feed will fail to sync orders from TikTok Shop to your eCommerce platform. The most common reasons for failure are:
You haven't linked the TikTok products with eCommerce platform's products in AfterShip Feed admin
The ordered product has been deleted from your eCommerce platform
AfterShip Feed misses the required fields of your eCommerce platform
Your producFew readersShopify Transaction Fee for TikTok Shop Orders
Shopify doesn’t charge any transaction fees for your TikTok Shop orders.
As Shopify's official document states:
Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. Transaction fees don't apply for POFew readersLearn More About Hassle-Free Order Management
Overview
AfterShip Feed Order Center lets you seamlessly track and manage all your orders. Additionally, if any of your orders fail to sync, you can view detailed information regarding the reasons for the failure and instructions on how to rectify the issue. This feature ensures that you stay informed about the status of all your TikTok Shop orders and are able toFew readersConfigure FBT (Fulfilled by TikTok) Orders Sync Rules
Overview
When merchants opt for the Fulfilled by TikTok (FBT) shipping service, TikTok automatically takes care of inventory management and new order processing. As a result, these FBT orders follow a different syncing process than non-FBT orders.
AfterShip Feed supports various options for merchants to customize their experience. They can choose whether FBT orders should be synced to their eCommerce store and deciFew readersTikTok Shop Combined Listing Order Sync Rules
Overview
TikTok has introduced a new feature called Combined Listing that enables merchants to bundle several products for sale, effectively increasing the merchant's Gross Merchandise Volume (GMV).
Modifications are done in the order syncing process between your eCommerce platform, AfterShip Feed, and TikTok Shop to accommodate this new functionality. When synchronizing TikTok Shop (TTS) ordersFew readersCustomize Order Name Format
Overview
AfterShip Feed allows you the option to either showcase your ecommerceplatform ’s order ID or show the TikTok Shop original order ID on the ecommerceplatform , rather than the ecommerceplatform order ID with prefix and suffix custimization capability when syncing orders to the ecommerceplatform .
Go to Channel settings (https://feed.automizely.com/Few readers
Fulfilling Orders on eCommerce Platform
Sync Tracking Numbers to TikTok Shop
Overview
If you're experiencing issues with syncing eCommerce platform orders' tracking information to your TikTok Shop store, there could be a couple of reasons.
When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). You must, however, meet the following criteria:
The logistics service provider must be from the approved liPopularSplit and Combine Packages for TikTok Shop Orders: Seller Shipping
Overview
As a merchant, I can split multiple items in one order into multiple packages for delivery and likewise combine multiple orders into one package for fulfillment and delivery. Based on orders split and combined from TikTok Shop or your eCommerce platform, the same will be synced across platforms via AfterShip Feed.
This article will take you through how the order splitting and combining worFew readersHow to Update Tracking Information From WooCommerce to TikTok Shop?
On WooCommerce, you cannot enter tracking number and courier name manually. Usually, WooCommerce merchants install tracking or shipment plugins to fill tracking information in the order detail section.
We suggest installing AfterShip Tracking or Shipment Tracking , as these tFew readersSplit and Combine Packages for TikTok Shop Orders: TikTok Shipping
Overview
As a merchant, I can split multiple items in one order into multiple packages for delivery and likewise combine multiple orders into one package for fulfillment and delivery. Based on orders split and combined from TikTok Shop or your eCommerce platform, the same will be synced across platforms via AfterShip Feed.
This article will take you through how the order splitting and combining worFew readers
Order Display Rules
Customize Shipping Methods in Shopify Orders
Overview
You can use the Shipping Method Mapping feature in AfterShip Feed to customize the shipping options displayed on your Shopify order. This feature allows you to define custom rules to map the TikTok Shop shipping options to the ones you use on your Shopify Store in order to reduce errors in order fulfillment.
Shopify deFew readersLearn About Discount Amount Mapping in TikTok Shop Orders
Overview
Our latest update offers coupon/discount mapping support, allowing you to have precise insights into your order amounts within your eCommerce platform. In this article, we'll explain how these discount amounts are presented in order details for Shopify, BigCommerce, Magento 2, and WooCommerce, ensuring you have a clear understanding of your order breakdowns. Read on to find out how these chanFew readersCustomize Shopify Tags for Efficient TikTok Order Management
Overview
AfterShip Feed empowers merchants by allowing customization of TikTok Shop (TTS) order tags. While the default tag is "TikTok Shop," merchants can personalize it by adding tags like "TikTok-FBM." This feature proves valuable for distinguishing Fulfillment by TikTok (FBT) orders, giveaway orders, and sample orders, aiding in efficient order management.
Explore how this customization enhances orderFew readersLearn More About Payment Method Mapping
Overview
Our latest update offers payment method mapping support, allowing you to have precise insights into your TikTok Shop order's payment method within your eCommerce platform. In this article, we'll explain how the payment mapping can be configured in your AfterShip Feed admin and how the payment method is reflected in your order details for Shopify post setup. Read on to find out how these changFew readers
FAQs
Why Is My TikTok Shop Order Still “In Transit” While the Package Has Been Delivered
Overview
Say you have an TikTok Shop order 123, and it is "In Transit " in TikTok Shop seller center.
But the package is showing delivered in the courier website.
Why is my order still "In Transit"?
AfterShip FeedPopularFAQs Related To Shopify Order Linked Customer Details
Overview
Have you ever encountered a situation where your Shopify orders seemed to lack essential customer details or contained incorrect information? If so, you're not alone. In this article, we delve into the reasons behind this occurrence and shed light on how AfterShip Feed handles these puzzling scenarios.
In this article, we will discuss:
Understanding the issue
UncFew readersLearn More About VAT and Sales Tax Policies (Shopify)
Overview
The tax charged in the UK is named VAT, whereas the tax charged in the US is regarded as Sales Tax.
Value Added Tax (VAT)/ Sales Tax policies are not one-size-fits-all; they vary across countries and regions. As a result, users often have distinct preferences on how VAT is presented in their order details. For example, the US merchants prefer to showFew readersCan I specify a warehouse location in Shopify for my TikTok store?
Overview
This tutorial will help you understand how the inventory sync works from Shopify to TikTok Shop and if we can select specific warehouse locations for TikTok Shop.
This involves two cases
a. When the order is created on Shopify
b. When the order is created on TikTok but synced to Shopify via AfterShip Feed
AfterShip Feed's Inventory sync feature allows you to set up
Available inventory quanFew readersFrequently Asked Questions About Sales Taxes
Will US customers be charged sales taxes?
Yes, US customers are subject to state and local sales taxes. Your postal code (mentioned in your billing address) will decide the applicable state and local tax rates.
Note: Sales tax charges will be included as a line item on your billing statement or invoice.
AfterShip is currently registered to collect sales taxes or other transaction-related taxes in:
California
New York
Tennessee
Texas
Utah
Washington
New Jersey
ConneFew readersLearn More About VAT and Sales Tax Policies (BigCommerce and WooCommerce)
Overview
The tax charged in the UK is named VAT, whereas the tax charged in the US is regarded as Sales Tax.
Value Added Tax (VAT)/ Sales Tax policies are not one-size-fits-all; they vary across countries and regions. As a result, users often have distinct preferences on how VAT is presented in their order details. For example, the US merchanFew readersFAQs Related to Order Syncing
1. Why does the shipping address of the order contain ""?
It means that you have opted for Shipped via platform shipping option and you must purchase and print shipping labels on TikTok Shop Seller Center. If the order is Shipped via platformFew readers