Articles on: Returns Management

Add Comments and Tag Members to RMA Requests

Plans: All plans Platforms: All platforms


Overview


AfterShip Returns allows you to tag/mention your current organization members on the RMA timeline logs to seek their immediate assistance or direct their attention to certain important developments. You can also leave comments pertaining to critical updates and announcements, resulting in faster resolution of order-related issues and improved collaboration capabilities.


The mentioned member(s) will be notified via email that they are being tagged in a comment.


What you’ll learn


In this tutorial, we will show you:



  1. Mention members
  2. Add images and files
  3. Add links
  4. Edit and delete comments



Comments functionality



1. Mention members


  1. Go to Returns in the AfterShip Returns admin.
  2. Select a return request to open its RMA detail page.
  3. Move down to the request timeline section. The comment box allows you to perform the following functions:


  • Mention member: Upon clicking @ icon (mention), the list of your current organization members will be displayed. Click on the name to select the member you want to mention.
  • Add member via email: You can also input the email address or nameof the person you want to mention.


a. If the email address belongs to the current organization member, it will automatically display below:



b. If the email address does not belong to the current organization member, you can add that member to the organization directly by clicking + Add member to AfterShip.



  • Add the email address and select the role. Hit Add to confirm.



2. Add images and files


  • You can attach file types such as JPG/JPEG, GIF, PNG, PDF, ZIP, CSV, etc. to the comments.
  • A maximum of 10 files can be uploaded. The uploading will stop if the limit is exceeded.




  • You can add hyperlinks in the comments. Click the insert link button and add the URL and the display text.
  • Removing the links is also supported.





Edit and delete comments


  • Click the {...} icon and select the relevant option to edit or delete the existing comment.



Only the author has the permission to perform the delete action.


Comments notifications functionality


  • The mentioned member will be **notified via email **that they are being tagged in a comment.
  • The comment will be displayed in real-time on the AfterShip Returns admin. The bell icon will popup with the notification number to indicate that the member been tagged in a notification.



  • Click the comment **and you will be redirected to the corresponding **RMA comment location.


Key takeaways


  • Mention organization members in RMA comments to quickly draw attention to important updates or issues.
  • Members tagged in RMA comments receive instant email **and **in-app notifications.
  • Comments support attachments, images, **and **links for better context sharing.
  • Only the comment author can edit or delete comments.


For any further questions or help, please contact our chat support team or reach out to us at [email protected].

Updated on: 08/01/2026