Adjust Sender Name and Email Address for Email Notifications

Overview

By default, notification emails are sent by AfterShip Returns standard support email address [email protected]. If you’d like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time:

Edit sender information

Go to the Sender info section in Notifications
Click the Edit button given alongside the sender name and email address
Edit the desired fields

a. Name​​: this name will be displayed on return emails
b. Emai​​l​: shows in your customer-facing sections whenever we show a support email link
c. Save​​ the changes

Verify sender email

To improve your delivery rate, verify your email address​​



Click Verify or add sender emails​​ on the Edit sender info popup​​
You will be taken to the Sender emails ​​ section in the ​​organization settings
Click Add email​​ and input the email address you want to send your newsletters and email notifications from
Add the confirmation code sent to your email address and click Add​​
Verify your domain​​ by creating 3 CNAME records with the mentioned values at your domain's DNS settings to allow AfterShip Returns to send emails on your behalf
Once entries are created at your domain's DNS settings, click Verify​​

For any further questions or help, please contact our chat support team

Updated on: 14/08/2023