Adjust Sender Name and Email Address for Email Notifications

Overview

By default, notification emails are sent by AfterShip Returns standard support email address [email protected]. If you’d like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time:

Edit sender information

1. Go to the Sender info section in Notifications
2. Click the Edit button given alongside the sender name and email address
3. Edit the desired fields

a. Name: this name will be displayed on return emails

b. Email: shows in your customer-facing sections whenever we show a support email link

c. Save the changes

Verify sender email

To improve your delivery rate, verify your email address

1. Click Verify or add sender emails on the Edit sender info popup
2. You will be taken to the Sender emails section in the Organization settings
3. Click Add email and input the email address you want to send your newsletters and email notifications from

4. Add the confirmation code sent to your email address and click Add
5. Verify your domain by creating 3 CNAME records with the mentioned values at your domain's DNS settings to allow AfterShip Returns to send emails on your behalf.
6. Once entries are created at your domain's DNS settings, click Verify.

Why is email verification important?

Verifying your domain is crucial so that a third-party service (in this case, SendGrid via Automizely) can send emails on your behalf using your domain name as the sender (the From address in your emails).

This verification helps:

• Prevent your emails from going to spam
• Improve delivery rates
• Protect your brand from spoofing and phishing attempts

How email verification works?

If you own a domain (like yourbusiness.com), you can verify it by adding specific DNS records through your domain host (e.g., GoDaddy, Namecheap, Cloudflare).

1. Required DNS Records (CNAME)

These records:

• Allow SendGrid to send emails on your behalf.
• Enable DKIM, a security feature that validates your email content and identity.

2. Implement DMARC record (Optional)

This record helps monitor email abuse and can later be configured for stricter protection.

Example (for domain: example.com)

CNAME: automizely.example.com → u22155578.wl079.sendgrid.net
CNAME: s1._domainkey.example.com → s1.domainkey.u22155578.wl079.sendgrid.net
CNAME: s2._domainkey.example.com → s2.domainkey.u22155578.wl079.sendgrid.net
TXT: _dmarc.example.com → v=DMARC1; p=none;  (optional)

Important consideration

To protect your email deliverability and domain reputation, we require a custom domain (like [email protected]) for email verification.

If you're using a free email provider (such as Gmail, Yahoo, Outlook, etc.), you won’t be able to complete domain verification because:

• You don’t own the domain, so DNS-level changes (like adding CNAME records) are not possible
• Free email providers don’t allow third-party services (like SendGrid via Automizely) to send emails on your behalf

For any further questions or help, please contact our chat support team or reach out to us at [email protected].

Updated on: 07/09/2025