Configure Returns Page Languages
Plans: Pro, Premium, Enterprise Platforms: All platforms
AfterShip Returns support language translation for multiple customer-facing sections, including content in the returns page, request status list, request progress bar, and error messages.
In this article, we will show you:
Language support
Language setup and content customization
Things to keep in mind
Customer experience
Merchants who would like the AfterShip Returns return experience to include different language translations based on the customer base and locale can add different languages and additional content pages in the AfterShip Returns admin to support multilingual returns page.
The current languages and content pages that can be added are as follows
As merchants add languages to the list, additional content pages will be generated and translated simultaneously. However, most fields will not be translated to allow merchants the flexibility to input their own verbiage in those fields as needed. This is why we recommend auditing all the additional content pages and their respective fields within content customization to ensure they are filled with the right verbiage and accurate translations.
To begin the process of multiple language support, you first need to add language within the Returns page section in the AfterShip Returns admin. Follow the steps to get started.
Go to Customizations in AfterShip Returns admin.
Click Returns Page and scroll down to Language.
Click on Add language in the Supported languages section.
You will see a dropdown with a list of languages AfterShip Returns support. Select a language you want to add to the list to display your return page content. Select the checkbox to auto-translate returns page in that language. Though you might need to review and adjust these translations for accuracy and appropriateness.
Confirm by clicking Add.
If you want to support multiple language translations, each language must be added independently.
Once the new language has been added, click on the {...} icon next to the language and click Edit content.
You will land on the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
Begin the audit process for each language and content page to verify which fields require the right translation and edit current translations if required.
Repeat the process for every content page added for each language.
Though English will be set as the default language, you can add another language as the returns page default language by clicking Change default on the Returns page main dashboard and continue to edit the translations on the returns page editor.
Only one language can be set as a default language. Default language will be automatically applied if the customer language does not match any other configured languages in the list.
If you wish to set a default language that has already set up under Supported languages, any existing translations for that language will be automatically deleted and you need to configure your returns page in that language again.
The translations for the default language can be edited directly on the returns page editor.
When a language is added, and additional language pages are enabled in the AfterShip Returns admin, a language tab with a globe icon will appear in the far upper right corner of the returns page. Click on it to expand it to display the list of languages the returns page supports. You can proceed by selecting their language of preference before beginning the returns process. Once the desired language is selected, the entire returns page flow will be translated for the customer.
Overview
AfterShip Returns support language translation for multiple customer-facing sections, including content in the returns page, request status list, request progress bar, and error messages.
What you’ll learn
In this article, we will show you:
Language support
Language setup and content customization
Things to keep in mind
Customer experience
Language support
Merchants who would like the AfterShip Returns return experience to include different language translations based on the customer base and locale can add different languages and additional content pages in the AfterShip Returns admin to support multilingual returns page.
The current languages and content pages that can be added are as follows
| Languages |
|---|
| English (US) |
| Chinese (Simplified) |
| Chinese (Traditional) |
| Danish |
| Dutch |
| French |
| German |
| Italian |
| Japanese |
| Norwegian |
| Polish |
| Portuguese |
| Portuguese (Brazil) |
| Spanish |
| Swedish |
| Turkish |
| Czech |
| Slovak |
As merchants add languages to the list, additional content pages will be generated and translated simultaneously. However, most fields will not be translated to allow merchants the flexibility to input their own verbiage in those fields as needed. This is why we recommend auditing all the additional content pages and their respective fields within content customization to ensure they are filled with the right verbiage and accurate translations.
Language setup and content customization
To begin the process of multiple language support, you first need to add language within the Returns page section in the AfterShip Returns admin. Follow the steps to get started.
Go to Customizations in AfterShip Returns admin.
Click Returns Page and scroll down to Language.
Click on Add language in the Supported languages section.
You will see a dropdown with a list of languages AfterShip Returns support. Select a language you want to add to the list to display your return page content. Select the checkbox to auto-translate returns page in that language. Though you might need to review and adjust these translations for accuracy and appropriateness.
Confirm by clicking Add.
If you want to support multiple language translations, each language must be added independently.
Once the new language has been added, click on the {...} icon next to the language and click Edit content.
You will land on the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
Begin the audit process for each language and content page to verify which fields require the right translation and edit current translations if required.
Repeat the process for every content page added for each language.
Though English will be set as the default language, you can add another language as the returns page default language by clicking Change default on the Returns page main dashboard and continue to edit the translations on the returns page editor.
Additional considerations
Only one language can be set as a default language. Default language will be automatically applied if the customer language does not match any other configured languages in the list.
If you wish to set a default language that has already set up under Supported languages, any existing translations for that language will be automatically deleted and you need to configure your returns page in that language again.
The translations for the default language can be edited directly on the returns page editor.
Customer experience
When a language is added, and additional language pages are enabled in the AfterShip Returns admin, a language tab with a globe icon will appear in the far upper right corner of the returns page. Click on it to expand it to display the list of languages the returns page supports. You can proceed by selecting their language of preference before beginning the returns process. Once the desired language is selected, the entire returns page flow will be translated for the customer.
Updated on: 20/08/2024
Thank you!