Configure Your Order Lookup Settings
Plans: Free, Essentials, Premium, and more Platforms: Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and more
This tutorial will give you an understanding of our general return policy settings, which are applied to all return requests and can be found under the Return Policy section in AfterShip Returns admin.
Go to Return Policy > Order lookup in the AfterShip Returns admin
Set up Find orders to allow customers to search or find their orders by email and shipping postal code
Check out this complete tutorial to enable order lookup and update the email/postal code prompt in the returns page editor.
Set up a Return window to allow customers reasonable time to return a product
Choose when the return window will start
a. Order date
b. Fulfillment date (recommended)
c. Delivery date
Select the radio button for either of the three options to configure the Start from point from where the return window calculation will start.
Input the number of days under Ends in to specify when the return window will close from the date of start.
You can also configure holiday and product-specific return window to allow customers more time to return certain products. Click Add workflow.
Get a detailed tutorial to set up general and product-specific return windows here
Move the toggle to the right to activate to allow customers to submit return requests during the return window only when their original orders are fulfilled.
Move the toggle to the right to enable customers to return gifts without interacting with the original buyer directly on the returns portal.
Setting up gift returns functionality for your store is quick and easy with AfterShip Returns. Get a hands-on tutorial to enable gift returns for your customers.
Find orders is available for all plans.
Return window is available for Free, Essentials, Premium, and Enterprise users but the triggers offered are limited for Free and Essentials plan users.
Gift returns is available for Essentials, Premium, and Enterprise users
Find orders is available for Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
Return window is available based on the eCommerce platforms.
Returns window by fulfillment date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Shopline, Shoplazza, ShipStation, SalesForce, NetSuite, Google-Shopping, Ecwid-v3, eBay, Amazon, Cdiscount, Shopware, Commerce API, CSV Import
Return window by order date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, Gorgias, and Zendesk
Return window by AfterShip delivery date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Shopline, ShipStation, SalesForce, Ecwid-v3, Shopware, and CSV Import
Gift returns is available for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, and Gorgias
Overview
This tutorial will give you an understanding of our general return policy settings, which are applied to all return requests and can be found under the Return Policy section in AfterShip Returns admin.
Return policy set up
Go to Return Policy > Order lookup in the AfterShip Returns admin
Set up Find orders to allow customers to search or find their orders by email and shipping postal code
Check out this complete tutorial to enable order lookup and update the email/postal code prompt in the returns page editor.
Set up a Return window to allow customers reasonable time to return a product
Choose when the return window will start
a. Order date
b. Fulfillment date (recommended)
c. Delivery date
Select the radio button for either of the three options to configure the Start from point from where the return window calculation will start.
Input the number of days under Ends in to specify when the return window will close from the date of start.
You can also configure holiday and product-specific return window to allow customers more time to return certain products. Click Add workflow.
Get a detailed tutorial to set up general and product-specific return windows here
Move the toggle to the right to activate to allow customers to submit return requests during the return window only when their original orders are fulfilled.
Move the toggle to the right to enable customers to return gifts without interacting with the original buyer directly on the returns portal.
Setting up gift returns functionality for your store is quick and easy with AfterShip Returns. Get a hands-on tutorial to enable gift returns for your customers.
Supported plans
Find orders is available for all plans.
Return window is available for Free, Essentials, Premium, and Enterprise users but the triggers offered are limited for Free and Essentials plan users.
Gift returns is available for Essentials, Premium, and Enterprise users
Supported platforms
Find orders is available for Shopify, Magento 1, Magento 2, WooCommerce, BigCommerce, and Shoplazza
Return window is available based on the eCommerce platforms.
Returns window by fulfillment date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Shopline, Shoplazza, ShipStation, SalesForce, NetSuite, Google-Shopping, Ecwid-v3, eBay, Amazon, Cdiscount, Shopware, Commerce API, CSV Import
Return window by order date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, Gorgias, and Zendesk
Return window by AfterShip delivery date is supported for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Shopline, ShipStation, SalesForce, Ecwid-v3, Shopware, and CSV Import
Gift returns is available for Shopify, Magento-1, Magento-2, WooCommerce, Bigcommerce, Wix, Walmart-us, Squarespace, Spree, Shopline, Shoplazza, ShipStation, SalesForce, Prestashop, Decathlon - Prestashop, NetSuit, Jushuitan, Google-Shopping, Fluent-Commerce, Ecwid-v3, Ebay, Cscart, 3dCart, AmeriCommerce, Amazon, Cdiscount, Shopware, Commerce API, CSV Import, Klaviyo, and Gorgias
Updated on: 11/09/2024
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