Articles on: Apps

Connect WooCommerce to Returns Center

Plans: All plans Platforms: WooCommerce


Overview


WooCommerce is an open-source eCommerce plugin for WordPress. Connect it to AfterShip Returns to automate and streamline the returns process. AfterShip Returns allows you to manage all the return requests in one place and notify shoppers about the status of their requests. Also, it enables you to engage shoppers after-sales with a customized branded returns page.


WooCommerce versions compatible with Returns Center are:


  • Version 3.0.0 or above


WordPress versions compatible with Returns Center are:


  • Version 4.0 or above


Integrate WooCommerce with Returns Center


Make sure you have an active WooCommerce account.


You can access BigCommerce integration page in two ways


  1. Go to ** Apps ** in the AfterShip Returns admin
  2. Click View more apps in the upper right-hand corner



  1. Search WooCommerce, click on it and you will land on the ** WooCommerce ** integration page



or,


  1. Navigate to the ** WooCommerce ** integration page on AfterShip Returns website directly
  2. Select AfterShip Returns from the dropdown and then click Install app
  3. Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
  4. On the integration authorization page, add your WooCommerce store URL and click Install app



  1. Click Install now to add the AfterShip Returns plugin to your WooCommerce account and then hit Activate



Your store is now successfully connected to AfterShip Returns.


All successfully connected stores are listed under the ** Installed apps ** in Apps section.


How can I do if I can't install directly ?


In this case, we can manually build up the connection for you. Please contact our support team and shared the following info.


Step 1: Generate a WooCommerce REST API Key (Read/Write)


  1. Go to WP Admin → WooCommerce → Settings → Advanced → REST API
  2. Click Add Key and fill in the following:
    • Description: AfterShip Manual Connection
    • User: Site admin
    • Permissions: Read/Write
  1. Click Generate API Key
  2. Copy both the Consumer Key and Consumer Secret immediately — the secret is only displayed once
📎 Please share the Consumer Key and Consumer Secret with us for the manual operation .


Step 2: Allowlist AfterShip Server IPs

Additionally, you should add the following three IPs in your hosting admin to allow our request:


  • 54.208.44.50
  • 35.188.86.165
  • 35.239.56.190


Once we receive both the credentials and the IPs are allowlisted, we 'll complete the manual connection and monitor the initial sync


Updated on: 28/04/2026