Create CNAME Entry for Branded Returns Page in GoDaddy

Plans: Premium, Enterprise Platforms: All platforms

Overview

GoDaddy is a publicly-traded internet domain registrar and web hosting company. Create a custom domain for the branded returns page to enhance brand visibility and boost customer loyalty.

Enabling SSL is mandatory due to the new Cloudflare policy. So, if you are already using a custom domain, make sure the SSL is activated at your end as well for uninterrupted and delightful experience. Connect with our support team for the same.

Add host value

Let us suppose you wish to set the custom returns page URL as https://returns.brandname.com. So, the value of the host filed will be returns.

Create CNAME entry

Go to GoDaddy > My accounts > DOMAINS.
Select your domain name from the list and access the Domain Settings page > Additional Settings > Manage DNS.
Add a new record on the DNS Management page > Select CNAME as a record type.
Consider www.domains.com as your website and enter details as follows.

Host: Based on the above example, returns

Points to: domains.aftership.com

Domains is a placeholder for your brand's name (i.e., antiquevase),

For the existing users, the default returns page URL will still be formatted as https://{org.short_name}returnscenter.com. Though they will receive a new domain https://{org.short_name}.aftership.com/returns with the launch of the new version of the AfterShip returns page URL.

Learn more about setting up a custom domain for branded returns page.

For the new users, the default returns page will be updated to https://{org.short_name}.aftership.com/returns automatically when they first connect and set up their store with AfterShip Returns.

TTL: Leave it unchanged

Custom domain: https://returns.yourdomain.com

Save all changes

It takes around 48 hours for the changes to take effect.

Need help?

For any further questions or help, please contact our chat support team or reach out to us at [email protected].

Updated on: 07/04/2026