Enable and Customize Returns Page Content in Multiple Languages
Platforms: All platforms
AfterShip Returns allows multiple languages in the returns page for all the customer-facing sections, including order lookup, item selection, return reasons, shipping instructions, and more. Merchants can leverage these capabilities to tailor their returns experience according to their specific business needs.
In this article, you’ll learn how to:
Customize your returns page
Customize returns page variations
Configure returns page in different languages
Change default language
Localize content based on different languages
Enable Auto-translate
Plans: All plans
Go to Returns page in the AfterShip Returns admin.
Click Edit on the top right corner.
Set default language for your returns page. The Set default language pop-up will only appear while customizing the returns page for the first time.
Click elements on the side panel under of the Find order page under Page content settings.
Enter the content according to your suitability.
Return submission is a 6-step process with additional elements that makes it easier for customers to find the order, submit the request, and resolve it the way they deem appropriate. Switch between different return process pages from the dropdown at the top of the editor to modify content for each separately. Merchants can now edit returns page variations from order lookup and request review to request list and error message to provide customers a more localized experience.
Go to Returns page > Edit in the AfterShip Returns admin.
Select the return page from the dropdown.
Select the element of the corresponding returns page you want to edit from the side panel under Page content settings
Enter the content that you want to show to the customers on the page.
Plans: Pro, Premium, Enterprise
AfterShip allows merchants to customize different sections on the returns page in multiple languages for a seamless experience.
Go to Customizations in the AfterShip Returns admin
Click Returns page > Supported languages > Add language
You will see a dropdown with a list of languages AfterShip Returns support. Select a language you want to add to the list to display your return page content. Select the checkbox to auto-translate returns page in that language. Though you might need to review and adjust these translations for accuracy and appropriateness.
Confirm by clicking Add.
If you want to support multiple language translations, each language must be added independently. Repeat the process to add more languages.
For every supported language you can customize individual content page.
Once the new language has been added, click on the {...} icon next to the language and click Edit content.
You will land on the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
Click language dropdown > Add language to add a new language on the multi-language editor.
Select the corresponding returns page for the selected language from the side menu.
Begin the audit process for each language and content page to verify which fields require the right translation and edit current translations if required.
Repeat the process for every content page added for each language.
Go to Customizations on AfterShip Returns admin.
Click Returns page.
Go to the Language section and select Change default under Default language settings.
Select the language you want to set as default.
Click Confirm and continue to edit the translations on the returns page editor.
If the merchant chooses a language that they have already added to the supported languages, such as Chinese (Simplified), and wants to make it the default language, any previously translated content will be deleted.
If they choose the language they have not added to the supported languages yet
Click Change default
Choose the language that they want to set as default.
Click Confirm and continue to edit the translations on the returns page editor.
Only one language can be set as a default language. Default language will be automatically applied if the customer language does not match any other configured languages in the list.
If you wish to set a default language that has already set up under Supported languages, any existing translations for that language will be automatically deleted and you need to configure your returns page in that language again.
The translations for the default language can be edited directly on the returns page editor.
There are three entrances to localize the content for different pages:
Go to Returns page > Edit.
Select the return status page you want to edit.
Select the element you want to edit from the side menu and input the required content.
Click Localize to access the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
Navigate to Language section under Returns page > Supported languages
Select the language you want to edit.
Click and {...] and select Edit content to access the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
The current languages and content pages that can be added are as follows.
Merchants can localize content under Return reasons, Eligibility Rules, Refunds and exchanges and Return routing rules
A. Return reasons
Go to Return Policy > Return reasons > Reason library.
Select a return reason and click Edit > Localize. You will land on the Multi-language editor where you can switch between languages and configure translations for each return reason effortlessly.
B. Eligibility rules
Merchants can localize Return workflows under Eligibility rules.
Go to Return policy settings.
Click Eligibility rules.
Navigate to Ask a question and click Add workflow
Click Create workflow on the Return workflows dashboard.
Enter the workflow and move to the Question popup/ Action modal.
Click Localize to configure the question text, primary, secondary button, and message to customer translations in the supported languages on the Multi-language editor.
C. Refunds and exchanges
Go to Return policy in the AfterShip Returns admin
Click Refunds and exchanges > Localize. You will land on the Multi-language editor where you can switch between languages and configure translations for each return resolution's customer-facing content on the returns page.
D. Return routing rules
Go to Return policy settings on your AfterShip Returns admin.
Select Return routing rules > Localize. You will land on the Multi-language editor where you can switch between languages and configure translations for each zone's return routing rule's customer-facing content on the returns page.
Plans: Premium, Enterprise
Go to Returns page > Language > Supported languages.
Select the language.
Click Edit content.
Once done, select the page from the dropdown menu.
Click Auto-translate and then confirm translation.
The content that has already been entered in the chosen language, will not be updated. This is particularly for Returns page for which the translations would be automatically added.
For any further assistance, feel free to reach out to our support team.
Overview
AfterShip Returns allows multiple languages in the returns page for all the customer-facing sections, including order lookup, item selection, return reasons, shipping instructions, and more. Merchants can leverage these capabilities to tailor their returns experience according to their specific business needs.
What you’ll learn
In this article, you’ll learn how to:
Customize your returns page
Customize returns page variations
Configure returns page in different languages
Change default language
Localize content based on different languages
Enable Auto-translate
Customize your returns page
Plans: All plans
Go to Returns page in the AfterShip Returns admin.
Click Edit on the top right corner.
Set default language for your returns page. The Set default language pop-up will only appear while customizing the returns page for the first time.
Click elements on the side panel under of the Find order page under Page content settings.
Enter the content according to your suitability.
Customize different pages of the returns process
Return submission is a 6-step process with additional elements that makes it easier for customers to find the order, submit the request, and resolve it the way they deem appropriate. Switch between different return process pages from the dropdown at the top of the editor to modify content for each separately. Merchants can now edit returns page variations from order lookup and request review to request list and error message to provide customers a more localized experience.
Go to Returns page > Edit in the AfterShip Returns admin.
Select the return page from the dropdown.
Select the element of the corresponding returns page you want to edit from the side panel under Page content settings
Enter the content that you want to show to the customers on the page.
Configure returns page in different languages
Plans: Pro, Premium, Enterprise
AfterShip allows merchants to customize different sections on the returns page in multiple languages for a seamless experience.
Go to Customizations in the AfterShip Returns admin
Click Returns page > Supported languages > Add language
You will see a dropdown with a list of languages AfterShip Returns support. Select a language you want to add to the list to display your return page content. Select the checkbox to auto-translate returns page in that language. Though you might need to review and adjust these translations for accuracy and appropriateness.
Confirm by clicking Add.
If you want to support multiple language translations, each language must be added independently. Repeat the process to add more languages.
For every supported language you can customize individual content page.
Once the new language has been added, click on the {...} icon next to the language and click Edit content.
You will land on the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
Click language dropdown > Add language to add a new language on the multi-language editor.
Select the corresponding returns page for the selected language from the side menu.
Begin the audit process for each language and content page to verify which fields require the right translation and edit current translations if required.
Repeat the process for every content page added for each language.
Change default language
Go to Customizations on AfterShip Returns admin.
Click Returns page.
Go to the Language section and select Change default under Default language settings.
Select the language you want to set as default.
Click Confirm and continue to edit the translations on the returns page editor.
If the merchant chooses a language that they have already added to the supported languages, such as Chinese (Simplified), and wants to make it the default language, any previously translated content will be deleted.
If they choose the language they have not added to the supported languages yet
Click Change default
Choose the language that they want to set as default.
Click Confirm and continue to edit the translations on the returns page editor.
Additional considerations
Only one language can be set as a default language. Default language will be automatically applied if the customer language does not match any other configured languages in the list.
If you wish to set a default language that has already set up under Supported languages, any existing translations for that language will be automatically deleted and you need to configure your returns page in that language again.
The translations for the default language can be edited directly on the returns page editor.
Localize content based on different languages
There are three entrances to localize the content for different pages:
1. Return page settings
Go to Returns page > Edit.
Select the return status page you want to edit.
Select the element you want to edit from the side menu and input the required content.
Click Localize to access the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
2. Supported languages
Navigate to Language section under Returns page > Supported languages
Select the language you want to edit.
Click and {...] and select Edit content to access the Multi-language editor where you can add and switch between multiple languages and pages for your returns page and efficiently manage content for each.
The current languages and content pages that can be added are as follows.
| Languages |
|---|
| English (US) |
| Chinese (Simplified) |
| Chinese (Traditional) |
| Danish |
| Dutch |
| French |
| German |
| Italian |
| Japanese |
| Norwegian |
| Polish |
| Portuguese |
| Portuguese (Brazil) |
| Spanish |
| Swedish |
| Turkish |
| Czech |
| Slovak |
3. Returns policy settings
Merchants can localize content under Return reasons, Eligibility Rules, Refunds and exchanges and Return routing rules
A. Return reasons
Go to Return Policy > Return reasons > Reason library.
Select a return reason and click Edit > Localize. You will land on the Multi-language editor where you can switch between languages and configure translations for each return reason effortlessly.
B. Eligibility rules
Merchants can localize Return workflows under Eligibility rules.
Go to Return policy settings.
Click Eligibility rules.
Navigate to Ask a question and click Add workflow
Click Create workflow on the Return workflows dashboard.
Enter the workflow and move to the Question popup/ Action modal.
Click Localize to configure the question text, primary, secondary button, and message to customer translations in the supported languages on the Multi-language editor.
C. Refunds and exchanges
Go to Return policy in the AfterShip Returns admin
Click Refunds and exchanges > Localize. You will land on the Multi-language editor where you can switch between languages and configure translations for each return resolution's customer-facing content on the returns page.
D. Return routing rules
Go to Return policy settings on your AfterShip Returns admin.
Select Return routing rules > Localize. You will land on the Multi-language editor where you can switch between languages and configure translations for each zone's return routing rule's customer-facing content on the returns page.
Enable Auto-translate
Plans: Premium, Enterprise
Go to Returns page > Language > Supported languages.
Select the language.
Click Edit content.
Once done, select the page from the dropdown menu.
Click Auto-translate and then confirm translation.
The content that has already been entered in the chosen language, will not be updated. This is particularly for Returns page for which the translations would be automatically added.
For any further assistance, feel free to reach out to our support team.
Updated on: 20/08/2024
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