Enable Marked as Resolved Automation for RMAs
Plans: Premium, Enterprise Platforms: All Platforms
AfterShip Returns' new automation rule automatically detects if RMA actions like receive, exchange, or refund are processed and auto-resolves the RMA accordingly.
The new automation is designed to automatically resolve RMAs (Return Merchandise Authorizations) based on the specific actions taken for the return request, such as receive, exchange, or refund.
Below is a detailed breakdown of the conditions and requirements for each RMA outcome to Auto-mark as resolved.
The requirements mentioned above are skipped if an eCommerce platform does not support the above actions.
Refund: Shopify, BigCommerce, WooCommerce, Shoplazza, and Wix.
Exchange order: Shopify, BigCommerce, WooCommerce, and SFCC.
Release fulfillment: Shopify (with Exchange API enabled)
If a merchant uses a platform not listed, once the RMA is marked as Received, it will be automatically updated to Resolved.
Go to Automation rules in the AfterShip Returns admin.
Move to the Auto-mark as resolved section. Shift the toggle to the right to enable the rule.
Save the automation settings.
If you've previously enabled Auto-resolved automation before this update, you can either manually switch to the new automation or continue using the old settings. Once you update to the new automation, reverting to the old setting is not possible.
Overview
AfterShip Returns' new automation rule automatically detects if RMA actions like receive, exchange, or refund are processed and auto-resolves the RMA accordingly.
How it works
The new automation is designed to automatically resolve RMAs (Return Merchandise Authorizations) based on the specific actions taken for the return request, such as receive, exchange, or refund.
Below is a detailed breakdown of the conditions and requirements for each RMA outcome to Auto-mark as resolved.
| Condition | Requirement |
|---|---|
| When the return request outcome contains Refund or Store Credit | The RMA is considered resolved when: |
| The return is Received (the item has been returned) | |
| The Refund has been processed or Store credit has been issued to the customer | |
| When the return request outcome contains Exchange | The RMA is resolved when: |
| The return is Received (the item has been returned) | |
| An Exchange order has been created (for platforms that support this) or the order has been Released for fulfillment (Supported for Shopify Exchange API-enabled stores) | |
| When the return method is a Green returns | In the case of a Green returns, the item does not need to be returned, so the Received status is skipped. If no action is required, the RMA will be resolved automatically once approved. |
| RMA is not under Exception conditions | The RMA will not be automatically resolved and needs to be manually handled if any of the following exceptions apply: |
| 1. Restock failed (issue with restocking the item) | |
| 2. Charge failed (problem processing the payment for an instant exchange) | |
| 3. The RMA is flagged for manual review (requires manual intervention before resolution) |
Additional notes
The requirements mentioned above are skipped if an eCommerce platform does not support the above actions.
Refund: Shopify, BigCommerce, WooCommerce, Shoplazza, and Wix.
Exchange order: Shopify, BigCommerce, WooCommerce, and SFCC.
Release fulfillment: Shopify (with Exchange API enabled)
If a merchant uses a platform not listed, once the RMA is marked as Received, it will be automatically updated to Resolved.
Enable mark as resolved automation rule
Go to Automation rules in the AfterShip Returns admin.
Move to the Auto-mark as resolved section. Shift the toggle to the right to enable the rule.
Save the automation settings.
Existing customers
If you've previously enabled Auto-resolved automation before this update, you can either manually switch to the new automation or continue using the old settings. Once you update to the new automation, reverting to the old setting is not possible.
Updated on: 17/12/2024
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