Exchange for Other Items: Salesforce Commerce Cloud On-Store Setup (Stripe Checkout)
Plans: Premium, Enterprise Platforms: Salesforce Commerce Cloud
Enabling the Stripe checkout option for Salesforce Commerce Cloud merchants requires additional steps and installations which are slight different from what Shopify and BigCommerce merchants are required to do, allowing them to preserve the “Exchange Request” by capturing payment through Stripe + AfterShip Returns, and holding the new exchange order until it triggers the set conditions.
This help guide will showcase the step-by-step process to activate Exchange for Other Item option for SFCC merchants to let shoppers exchange on store and checkout through Stripe.
The entire process of enabling and setting up Exchange for Other Items option for customers on-store and via Stripe checkout is the same as Shopify and BigCommerce. Checkout the complete tutorial .
The SFCC merchant needs to take care of a few development requirements on their store before enabling the Exchange for Other Items in AfterShip Returns.
A code plugin Returns EFA on store needs to be uploaded and configured to your SFCC store admin, for the feature to work once enabled on AfterShip Returns.
AfterShip Returns offers two ways to upload the code plugin
AfterShip Returns can upload the plugin on behalf of the customer
The customer needs to give us their active code version, such as "version_sfra".
The customer needs to give us their user information and website details. The hostname should be the root domain of the website.
The customer can upload themselves by using our code compression package.
The customer’s technical team have to to uncompress the package and upload the code themselves to their store.
Log in to your SFCC backend
Move to the Administration tab and click on it to expand the menu. Click on Manage Sites
Select the store where you want to install the AfterShip Returns Exchange for Other Items on-store Credit banner
Once the store is selected, click on the Settings tab
For example, I selected the website RefArchGlobal
Add the "aftership returns cartridges" (int_aftership_returns_sfra) at the beginning of the Cartridges
Make sure that the current website is built on the SFRA (Storefront Reference Architecture) framework (with app_storefront_base as the last value).
Hit Apply
Overview
Enabling the Stripe checkout option for Salesforce Commerce Cloud merchants requires additional steps and installations which are slight different from what Shopify and BigCommerce merchants are required to do, allowing them to preserve the “Exchange Request” by capturing payment through Stripe + AfterShip Returns, and holding the new exchange order until it triggers the set conditions.
This help guide will showcase the step-by-step process to activate Exchange for Other Item option for SFCC merchants to let shoppers exchange on store and checkout through Stripe.
How to set up the Stripe checkout in AfterShip Returns
The entire process of enabling and setting up Exchange for Other Items option for customers on-store and via Stripe checkout is the same as Shopify and BigCommerce. Checkout the complete tutorial .
The SFCC merchant needs to take care of a few development requirements on their store before enabling the Exchange for Other Items in AfterShip Returns.
Configuration in Salesforce Commerce Cloud
Step 1: Plugin upload
A code plugin Returns EFA on store needs to be uploaded and configured to your SFCC store admin, for the feature to work once enabled on AfterShip Returns.
AfterShip Returns offers two ways to upload the code plugin
AfterShip Returns can upload the plugin on behalf of the customer
The customer needs to give us their active code version, such as "version_sfra".
The customer needs to give us their user information and website details. The hostname should be the root domain of the website.
{
"username": "",
"password": "",
"hostname": "dev01-ap02-mcm.demandware.net",
"code-version": "version_sfra"
}The customer can upload themselves by using our code compression package.
The customer’s technical team have to to uncompress the package and upload the code themselves to their store.
Step 2: Additional settings in SFCC backend
Log in to your SFCC backend
Move to the Administration tab and click on it to expand the menu. Click on Manage Sites
Select the store where you want to install the AfterShip Returns Exchange for Other Items on-store Credit banner
Once the store is selected, click on the Settings tab
For example, I selected the website RefArchGlobal
Add the "aftership returns cartridges" (int_aftership_returns_sfra) at the beginning of the Cartridges
Make sure that the current website is built on the SFRA (Storefront Reference Architecture) framework (with app_storefront_base as the last value).
Hit Apply
Updated on: 29/01/2024
Thank you!