Getting Started

Overview

AfterShip Returns is a fully automated and customizable self-serve return portal that aims to deliver a delightful and hassle-free post-purchase experience.

AfterShip Returns provides a streamlined return management solution to automate and manage the entire return workflow from return submission to resolution and offers a host of updated features like :

Branded returns page with premium customization options for better engagement
Customizable proactive email notifications
Flexible refund and exchange options aligned with your return policy
Advanced eligibility and routing rules for returns cost optimization
Interactive dashboard with advanced filter options to track and process all returns
Automated return approvals and label generation for quick processing

You can set up an automated return process for your online stores in minutes with the help of AfterShip Returns portal in just a few simple steps:

Step 1. Create an AfterShip Account

You can opt for a Free Trial or choose one of the Paid plans to suit your business needs.

Step 2. Connect your online store with AfterShip Returns

Supports ​​Shopify, BigCommerce, WooCommerce, Squarespace, Magento 1, and Magento 2.

Step 3. Customize your return page

Give your customers a fully on-brand experience while initiating and submitting returns with your branded return page and drive sales with marketing assets.

Step 4. Set up and customize return notifications

Keep your customers informed and communicate important information at every stage of the returns journey with automated email notifications.

Step 5. Configure your store’s general return policy

Define rules and conditions for when items are eligible for a return and what return, refund, and exchange options are available.

Step 6: Set up return reasons library and groups

Find out why products are being returned by allowing customers to select a return reason while submitting a return request.

Step 7: Configure returns eligibility rules

Save time and only deal with eligible returns by setting which products and customers can request a return.

Step 8: Set up carrier accounts and warehouse locations

Manage your carrier accounts and return locations used when auto-generating labels.

Step 9: Configure the return zones and routing rules

Manage how and where customers should return their items.

Edit your return shipping instructions in a few steps here.

Step 10: Create a test order and run a test return in AfterShip Return portal

Ensure the proper functioning of your admin settings and features in your plan by completing a test return.

Step 11: Launch your platform

Double-check that your return policy reflects your return settings

Add your returns page link to your return policy page or site footer

For any further questions or help, please contact our chat support team

Updated on: 29/08/2024