How to Edit Shipping Information

Plans: Essentials, Pro, Premium, Enterprise Platforms: All platforms

Overview

AfterShip Returns allows merchants to edit shipping information directly on the AfterShip Returns portal. It helps you to easily edit the information and regenerate a label when there is a label generation failure due to wrong information without needing to visit the eCommerce platform to edit the order data.

📢 What you’ll learn

In this tutorial, we’ll discuss:

How to edit shipping information when auto-approval is enabled
How to edit shipping information when auto-approval is disabled

How to edit shipping information when auto-approval is enabled

Log in to AfterShip Returns admin account
Click Edit shipping info inside the label error message on the RMA detail



Fill in the correct shipping information



Hit the Save button
Click Generate label

How to edit shipping information when auto-approval is disabled

You need to generate labels manually if you have not enabled the auto-approval option.

If the label generation fails for an order:

Go to Returns in the AfterShip Returns admin and select an order
On the RMA detail page click Approve > Generate label



If the label generation fails, click Edit shipping info
Update the shipping information > Hit the Save button



Click Generate label again
The label will now generate successfully



If you have any questions, feel free to reach out to our support team for quick assistance.

Updated on: 23/08/2023