How to Set Flexible Resolutions Based on Different Conditions
Plans: Premium, Enterprise Platforms: Varies based on different conditions ( Check here)
As an eCommerce merchant, it is important to be able to set flexible resolutions based on different conditions to accommodate both your and the diverse needs of your customers. AfterShip Returns allows you to set flexible resolutions based on different conditions.
Log in to AfterShip Returns admin dashboard
Go to Return policy > Refunds and exchanges > Condition-based resolutions
Click Add workflow > Create workflow
Choose when to trigger an action using Any condition is met or All conditions are met.
Add conditions according to your preference.
Order tag: Input tag(s) associated with the original order(s) of the items being returned
Event date: Set a specific date range when a key event occurs in the order process like when the order is placed, fulfilled, or delivered.
To set up Event date rules based on the delivery date, you must first install and connect the AfterShip Tracking app. Additionally, you need to subscribe to a plan to receive shipment tracking updates, which will allow the condition-based resolution to be applied.
Return zone: Select return zone(s), countries/regions from where the return request is raised to which this rule will apply
Return reason: Select the reason(s) for returning an item(s) to which this rule will apply
Return request date: Select the days from the return window starting within which a return request is raised. This rule will apply to requests that will fall under this time period
Product type: Add the product type(s) of the return item(s) to which this rule will apply
Product tag: Add the product tag(s) of the return item(s) to which this rule will apply
SKU: Add the SKU(s) of the return items to which this rule will apply
Discount code: Select the discount code(s) applied when the return item(s) was originally purchased to which this rule will apply
Discount percentage: Select the discount percentage value applied when the return item(s) was originally purchased to which this rule will apply
The conditions you choose here should be in sync with your eCommerce platform. For instance, if the product type is Furniture in Shopify, it should be Furniture in AfterShip Returns too.
Select resolutions.
Refund to original payment method
Refund to store credit. You can also enable Store credit incentive to encourage customers to choose store credit over original payment refunds by offering extra credit. Learn more
Replace with the same item
Exchange for other items
The selected resolutions will display when any or all of your defined conditions are met.
Click Save and Enable the workflow
You can go back to Refund and exchanges > Check the conditional resolutions and click Manage to set the priority of the workflows. We’ll choose the one with higher priority if two or more workflows are applicable.
Note: The available resolutions are based on the Refunds and exchanges settings. If a resolution is not enabled there, then you can’t select it in the workflow.
If you have any queries, feel free to connect with our support team for quick assistance.
Product type: Works with Shopify, Magento 1, 2, and BigCommerce
Product tag: Works with Shopify, Magento 1, and WooCommerce
Order tag: Works with Shopify and Magento 2
Discount code: Works with Shopify and Commerce API
Discount percentage: Works with Shopify and Commerce API
Overview
As an eCommerce merchant, it is important to be able to set flexible resolutions based on different conditions to accommodate both your and the diverse needs of your customers. AfterShip Returns allows you to set flexible resolutions based on different conditions.
How to set up resolutions based on conditions
Log in to AfterShip Returns admin dashboard
Go to Return policy > Refunds and exchanges > Condition-based resolutions
Click Add workflow > Create workflow
Choose when to trigger an action using Any condition is met or All conditions are met.
Add conditions according to your preference.
Order tag: Input tag(s) associated with the original order(s) of the items being returned
Event date: Set a specific date range when a key event occurs in the order process like when the order is placed, fulfilled, or delivered.
To set up Event date rules based on the delivery date, you must first install and connect the AfterShip Tracking app. Additionally, you need to subscribe to a plan to receive shipment tracking updates, which will allow the condition-based resolution to be applied.
Return zone: Select return zone(s), countries/regions from where the return request is raised to which this rule will apply
Return reason: Select the reason(s) for returning an item(s) to which this rule will apply
Return request date: Select the days from the return window starting within which a return request is raised. This rule will apply to requests that will fall under this time period
Product type: Add the product type(s) of the return item(s) to which this rule will apply
Product tag: Add the product tag(s) of the return item(s) to which this rule will apply
SKU: Add the SKU(s) of the return items to which this rule will apply
Discount code: Select the discount code(s) applied when the return item(s) was originally purchased to which this rule will apply
Discount percentage: Select the discount percentage value applied when the return item(s) was originally purchased to which this rule will apply
The conditions you choose here should be in sync with your eCommerce platform. For instance, if the product type is Furniture in Shopify, it should be Furniture in AfterShip Returns too.
Select resolutions.
Refund to original payment method
Refund to store credit. You can also enable Store credit incentive to encourage customers to choose store credit over original payment refunds by offering extra credit. Learn more
Replace with the same item
Exchange for other items
The selected resolutions will display when any or all of your defined conditions are met.
Click Save and Enable the workflow
You can go back to Refund and exchanges > Check the conditional resolutions and click Manage to set the priority of the workflows. We’ll choose the one with higher priority if two or more workflows are applicable.
Note: The available resolutions are based on the Refunds and exchanges settings. If a resolution is not enabled there, then you can’t select it in the workflow.
If you have any queries, feel free to connect with our support team for quick assistance.
Ecommerce platforms supported:
Product type: Works with Shopify, Magento 1, 2, and BigCommerce
Product tag: Works with Shopify, Magento 1, and WooCommerce
Order tag: Works with Shopify and Magento 2
Discount code: Works with Shopify and Commerce API
Discount percentage: Works with Shopify and Commerce API
Updated on: 20/11/2024
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