Articles on: Returns Management

How to Tag Returned Items and Upload Images for Better Management

Plans: All plans Platforms: All platforms and API users


Overview


Getting your products back doesn’t feel good, especially after putting in so much effort to deliver them on time. However, having a friendly return policy is important at the same time because it is directly connected with the post-purchase experience. Merchants can now add tags and upload images to keep a record of the quality in which products are returned, and this help guide will share all details with you.


API users can also add tags and images. Kindly use this endpoint https://api.aftership.com/returnscenter/v2/returns/{id}/items/{item_id}.


Add tags and upload images for returned items


  1. Go to Returns in the AfterShip Returns account and choose the RMA no. for which you want to add tags and upload images.
  2. Click Add tags or images.


If the selected RMA no. contains multiple products, you can add tags and upload images for each returned item.



  1. Search or create tags for the returned item and add them.
  2. Click Add Images and upload images of the returned item.
  3. Click Save to successfully add all tags and images.



Additional considerations


  • Maximum 50 tags (combining all RMAs) can be added
  • Each item can have up to 10 tags
  • Each item can have up to 6 images



  • Sort returned items by tags. Look for the More filters on the Returns dashboard of your AfterShip Returns account. Navigate to Item tags and select the tags to sort your returned items



  • In case you want to add, rename or delete a tag, click Manage tags. The changes to the tags will take place for all the RMAs containing the tag.



For any further questions or help, please contact our chat support team or reach out to us at [email protected].


Updated on: 16/02/2026