Articles on: Apps

Integrate Gorgias With AfterShip Returns

Plans: Premium, Enterprise Platforms: All platforms


Overview


After getting their return request approved, shoppers generally have queries related to refund, delays, etc. For brands, it is imperative to provide customer with swift resolution to their queries.


AfterShip Returns can be integrated with Gorgias, a multichannel customer service platform to quickly respond to customer service requests regarding returns, refunds, and exchanges.


What you’ll learn


In this article, we will show you:



Set up Gorgias helpdesk


  1. Sign up for a Gorgias account (if you don't have one).
  2. Set up your helpdesk.


  • Input URL of your website.
  • Decide and input URL of your helpdesk.


  1. Click Create your helpdesk to finish setting up your Gorgias helpdesk.



Integrate Gorgias with AfterShip Returns


You can access Gorgias integration page in two ways


  1. Go to Apps in the AfterShip Returns admin.
  2. Click View more apps in the upper right-hand corner.



  1. Search Gorgias, click on it and you will land on the Gorgias integration page, or navigate to the Gorgias integration page on AfterShip Returns website directly.




  1. Select AfterShip Returns from the dropdown and then click Install app
  2. Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
  3. Input your Gorgias store name formatted as {brandname.gorgias.com} in the Store name field



  1. Click on Install app
  2. Authorize Gorgias to read and access your account data


How would I know the connection has been established successfully?


  1. Go to My Apps under App store in your Gorgias account to check if AfterShip Returns is connected successfully.




Optional configurations


After connecting your AfterShip Returns Center account with Gorgias, you need to perform these minor actions:


1. Connect your Shopify store


  1. Connect your Shopify store: Go to APP STORE > All apps in your Gorgias account.
  2. Choose or search Shopify. Click on it to open the main integration page.
  3. Click Connect Shopify > Add app. Select the store which you'd like to connect Gorgias with.




  1. Read through the privacy and permission details and click Install app.


2. Verify and connect your email


Email verification allows you to ensure maximum deliverability over your emails, as well as prevent misuse of your email domain.


For complete Email domain verification, checkout this guide


Merchant experience


Once the connection is established, your customer service team can easily access customer order information whenever they check tickets. On the right-hand sidebar, you can see the following details.


Return request





  • Original order
  • RMA number
  • RMA created date
  • Return method
  • Shop now
  • Gift return
  • Refund method
  • Currency
  • Refund amount
  • Internal note
  • Return item detail
  • Return reason
  • Return sub-reason
  • Return reason note
  • Exchange item details
  • Exchange order number


Warranty claims




  • Original order
  • RMA number
  • RMA created date
  • Place of purchase
  • Warranty item details
  • Warranty reason
  • Warranty sub-reason
  • Warranty resolution
  • Replacement order number



Key takeaways


  1. Gorgias' integration with AfterShip Returns helps support teams respond quickly to customer inquiries about returns, refunds, exchanges, and claims across multiple channels.
  2. Setting up the integration is simple. Create a Gorgias helpdesk, then install and authorize the AfterShip Returns app from the AfterShip Apps section or the Gorgias integration page.
  3. Successful connection can be verified by checking the My Apps section in the Gorgias account, ensuring AfterShip Returns is listed as an active integration.
  4. Optional configurations enhance functionality, including connecting your Shopify store through Gorgias and verifying your email domain for improved deliverability and security.
  5. Customer service agents gain full visibility into return and warranty details such as RMA information, refund data, return reasons, and warranty resolution directly within the Gorgias ticket sidebar, streamlining support workflows.


For any further questions or help, please contact our chat support team or reach out to us at [email protected].

Updated on: 18/11/2025