Integrate RyderShip With AfterShip Returns
Plans: Premium, Enterprise Platforms: All platforms
AfterShip Returns and RyderShip eCommerce is a two-way integration designed to perform the following actions on both platforms.
Create an RMA request within RyderShip eCommerce when a return is initiated and approved through the AfterShip Returns admin.
Trigger an automated action within AfterShip Returns based on the return status updates in RyderShip eCommerce.
In this article, we will show you:
How it works
Get RyderShip eCommerce customer and store ID
Integrate RyderShip eCommerce with AfterShip Returns
Configure warehouse location in return routing rules
Return workflow
FAQs
The integration leverages AfterShip Returns’ Webhook feature to create returns in RyderShip eCommerce as soon as an RMA request is created and approved in AfterShip Returns.
The tracking number will be auto-synced to RyderShip eCommerce once the return label is generated.
When the warehouse receives the items and the return status is updated in RyderShip eCommerce, the integration uses RyderShip eCommerce's Webhook feature to auto-mark return requests as received in AfterShip Returns admin.
The quantity of the receiving items should be the same as in the original return request.
Create and set up a RyderShip eCommerce account
Connect your online store which is connected to your AfterShip Returns to your RyderShip eCommerce account
Checkout RyderShip eCommerce’s knowledge base for a seamless integration with your eCommerce store
Click Customer on the upper right-hand corner and select Preferences
Move to the Shops tab. All your connected online stores will be displayed. For the store for which you are establishing this connection with AfterShip Returns, go to Products. The corresponding page URL will have a four-digit code, that is is your RyderShip Shop ID
Save it somewhere for later use
Go to General tab > Billing > Update Credit Cards. The corresponding page URL will have a four-digit code, that is your RyderShip Customer ID
Save it somewhere for later use
Go to Apps in AfterShip Returns admin
Click View more apps, and you will be redirected to the AfterShip Returns integration page.
Find RyderShip eCommerce and select it to land on the detailed integration page
Click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
To install the Rydership eCommerce app, you need to fill in the Customer ID and Shop ID from your RyderShip eCommerce account to authenticate the connection
Click Install app
Since this integration will auto-trigger a response in AfterShip Returns admin once all the items reach RyderShip’s warehouse location, you must configure the warehouse location to RyderShip eCommerce in Return routing rules for an auto-return label generation.
Go to Return routing rules in the AfterShip Returns admin
Select a return zone for which you wish to enable this return shipping method
Add a new routing rule or edit an existing routing rule
Navigate to Ship with a return label - Auto-generate return labels under the Return shipping methods.
While setting up return shipping information for auto-return label generation, select RyderShip eCommerce from the dropdown under Return location
The RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the RyderShip eCommerce warehouse.
If Auto-mark as received is enabled in AfterShip Returns and RyderShip eCommerce is selected as the Warehouse location under Return routing rules, the RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the RyderShip eCommerce warehouse.
Auto-mark as received once delivered automation rule will be only triggered when all the products for which the return request is submitted are received by RyderShip eCommerce.
1. RMA Create trigger
Create RMA in RyderShip once RMA is approved in AfterShip Returns
Merchants must select Generate label with AfterShip Returns when approving the RMAs with Ship with a return label shipping method.
2. Data flow
RMA# → When a return request is created, RyderShip will assign an RMA number on their platform. AfterShip Returns RMA# will be added to the reference field under shipnotice in RyderShip
SKU → AfterShip Returns will select the responding product title and product SKU from RyderShip to create the RMA. Return quantity will be the same as what it is on AfterShip Returns
Return reason → By default we will select “other” for the return reason field in RyderShip and will input the return reason from AfterShip Returns in the Customer Note field under shipnotice in RyderShip
Return label tracking number → AfterShip Returns will sync the return label tracking number and carrier name to RyderShip
When all the return items are received by RyderShip, then the RMA will be Marked as received automatically in AfterShip Returns
If Auto-mark as received once delivered is enabled and RyderShip is connected, the auto-receive will be triggered when RyderShip receives all return items instead of “delivered” status.
Item receipt will be synched once every day, which means “Mark as Received” by RyderShip item receipt will take up to 24 hours to trigger.
AfterShip witnesses three scenarios on how exchange orders are created.
For the Replace with the same item orders, an exchange order is created when you click on the Create Shopify order on the RMA detail page or if the Auto-create replacement order is enabled. You have the option to create an exchange order when you see fit eliminating the necessity of putting them on hold.
For the Exchange with other items orders placed via Stripe checkout too, you can decide when you want an exchange order to be created, so there is no need to put them on hold.
For the Exchange with other items orders placed via Shopify checkout, an exchange order is created right after the return request is successfully submitted from the AfterShip Returns page. To provide merchants with the option to put these orders on hold untill they are marked as received, they can set up a flow in Exchange on your store or Exchange on AfterShip returns page settings > Order fulfillment control. You can conveniently select when do you want the orders to go from On hold to Unfulfilled in Shopify based on the available triggers.
AfterShip Returns' integration with RyderShip does not automatically create an exchange order in RyderShip. The exchange order will be synced from the customer's Shopify store to RyderShip. Therefore, if the order is on hold in Shopify, it will be on hold in RyderShip too.
AfterShip Returns' integration with RyderShip ensures syncing the item receiving status from RyderShip. This means that when a user receives returned packages in RyderShip, our system will sync the event and mark the item as received on the RMA.
AfterShip syncs the RMA data to RyderShip using the return location mentioned on the return label of the RMA. This means the integration works only when the return method of the RMA is Ship with a return label, and the label must be generated within AfterShip Returns using our carrier integration.
For any questions or help, please contact our chat support team
Overview
AfterShip Returns and RyderShip eCommerce is a two-way integration designed to perform the following actions on both platforms.
Create an RMA request within RyderShip eCommerce when a return is initiated and approved through the AfterShip Returns admin.
Trigger an automated action within AfterShip Returns based on the return status updates in RyderShip eCommerce.
What you’ll learn
In this article, we will show you:
How it works
Get RyderShip eCommerce customer and store ID
Integrate RyderShip eCommerce with AfterShip Returns
Configure warehouse location in return routing rules
Return workflow
FAQs
How it works
The integration leverages AfterShip Returns’ Webhook feature to create returns in RyderShip eCommerce as soon as an RMA request is created and approved in AfterShip Returns.
The tracking number will be auto-synced to RyderShip eCommerce once the return label is generated.
When the warehouse receives the items and the return status is updated in RyderShip eCommerce, the integration uses RyderShip eCommerce's Webhook feature to auto-mark return requests as received in AfterShip Returns admin.
The quantity of the receiving items should be the same as in the original return request.
Get RyderShip eCommerce customer and store ID
Create and set up a RyderShip eCommerce account
Connect your online store which is connected to your AfterShip Returns to your RyderShip eCommerce account
Checkout RyderShip eCommerce’s knowledge base for a seamless integration with your eCommerce store
Click Customer on the upper right-hand corner and select Preferences
Move to the Shops tab. All your connected online stores will be displayed. For the store for which you are establishing this connection with AfterShip Returns, go to Products. The corresponding page URL will have a four-digit code, that is is your RyderShip Shop ID
Save it somewhere for later use
Go to General tab > Billing > Update Credit Cards. The corresponding page URL will have a four-digit code, that is your RyderShip Customer ID
Save it somewhere for later use
Integrate RyderShip eCommerce with AfterShip Returns
Go to Apps in AfterShip Returns admin
Click View more apps, and you will be redirected to the AfterShip Returns integration page.
Find RyderShip eCommerce and select it to land on the detailed integration page
Click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
To install the Rydership eCommerce app, you need to fill in the Customer ID and Shop ID from your RyderShip eCommerce account to authenticate the connection
Click Install app
Configure warehouse location in return routing rules
Since this integration will auto-trigger a response in AfterShip Returns admin once all the items reach RyderShip’s warehouse location, you must configure the warehouse location to RyderShip eCommerce in Return routing rules for an auto-return label generation.
Go to Return routing rules in the AfterShip Returns admin
Select a return zone for which you wish to enable this return shipping method
Add a new routing rule or edit an existing routing rule
Navigate to Ship with a return label - Auto-generate return labels under the Return shipping methods.
While setting up return shipping information for auto-return label generation, select RyderShip eCommerce from the dropdown under Return location
When will the RMA requests be marked as received automatically?
The RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the RyderShip eCommerce warehouse.
If Auto-mark as received is enabled in AfterShip Returns and RyderShip eCommerce is selected as the Warehouse location under Return routing rules, the RMA request will be marked as received as soon as all the products for which the return request is submitted are received by the RyderShip eCommerce warehouse.
Auto-mark as received once delivered automation rule will be only triggered when all the products for which the return request is submitted are received by RyderShip eCommerce.
Return Workflow
Create RMA in RyderShip eCommerce when RMA is approved in Returns
1. RMA Create trigger
Create RMA in RyderShip once RMA is approved in AfterShip Returns
Merchants must select Generate label with AfterShip Returns when approving the RMAs with Ship with a return label shipping method.
2. Data flow
RMA# → When a return request is created, RyderShip will assign an RMA number on their platform. AfterShip Returns RMA# will be added to the reference field under shipnotice in RyderShip
SKU → AfterShip Returns will select the responding product title and product SKU from RyderShip to create the RMA. Return quantity will be the same as what it is on AfterShip Returns
Return reason → By default we will select “other” for the return reason field in RyderShip and will input the return reason from AfterShip Returns in the Customer Note field under shipnotice in RyderShip
Return label tracking number → AfterShip Returns will sync the return label tracking number and carrier name to RyderShip
Mark as received automatically when RyderShip eCommerce receives the return items
When all the return items are received by RyderShip, then the RMA will be Marked as received automatically in AfterShip Returns
If Auto-mark as received once delivered is enabled and RyderShip is connected, the auto-receive will be triggered when RyderShip receives all return items instead of “delivered” status.
Item receipt will be synched once every day, which means “Mark as Received” by RyderShip item receipt will take up to 24 hours to trigger.
FAQs
1. Are newly created exchange orders put "on hold" in RyderShip untill they are marked as received?
AfterShip witnesses three scenarios on how exchange orders are created.
For the Replace with the same item orders, an exchange order is created when you click on the Create Shopify order on the RMA detail page or if the Auto-create replacement order is enabled. You have the option to create an exchange order when you see fit eliminating the necessity of putting them on hold.
For the Exchange with other items orders placed via Stripe checkout too, you can decide when you want an exchange order to be created, so there is no need to put them on hold.
For the Exchange with other items orders placed via Shopify checkout, an exchange order is created right after the return request is successfully submitted from the AfterShip Returns page. To provide merchants with the option to put these orders on hold untill they are marked as received, they can set up a flow in Exchange on your store or Exchange on AfterShip returns page settings > Order fulfillment control. You can conveniently select when do you want the orders to go from On hold to Unfulfilled in Shopify based on the available triggers.
AfterShip Returns' integration with RyderShip does not automatically create an exchange order in RyderShip. The exchange order will be synced from the customer's Shopify store to RyderShip. Therefore, if the order is on hold in Shopify, it will be on hold in RyderShip too.
2. Should merchants process return packages in RyderShip or in AfterShip?
AfterShip Returns' integration with RyderShip ensures syncing the item receiving status from RyderShip. This means that when a user receives returned packages in RyderShip, our system will sync the event and mark the item as received on the RMA.
3. Not seeing an RMA created in RyderShip?
AfterShip syncs the RMA data to RyderShip using the return location mentioned on the return label of the RMA. This means the integration works only when the return method of the RMA is Ship with a return label, and the label must be generated within AfterShip Returns using our carrier integration.
For any questions or help, please contact our chat support team
Updated on: 31/10/2024
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