Set Up Warranty Period
Plans: Premium, Enterprise Platforms: All platforms
The Warranty Period is the timeframe within which a customer can submit a claim under a product's warranty. It specifies how long after the purchase or delivery of the product the customer can request repairs, replacements, or refunds if the product fails or has defects covered by the warranty.
AfterShip Warranty allows you to set up a warranty claim period aligned with your warranty policy, allowing shoppers to submit claims only when their order falls within the specified period. This feature helps prevent ineligible warranty claims and reduces the need for manual verification of each claim against the original order date. Follow the steps below to get started.
This feature is applicable only for Warranty Claims created with an order number and email.
Step 1: Access the warranty period feature
Navigate to Warranty settings in the AfterShip Returns admin.
Go to Warranty period settings.
Step 2: Define the start and end dates for the warranty period according to your policy
Supported start from options:
Order date: Warranty begins when the order is placed on the eCommerce platform.
Fulfillment date: Warranty begins when the order status is updated to "fulfilled" on the eCommerce platform.
Delivery date: Warranty begins when the tracking status of the original order is updated to “Delivered.”
You must integrate AfterShip Tracking with your eCommerce platform for the ‘Delivered date’ option to work. AfterShip Warranty will rely on this integration to access the tracking status of the original order and apply the warranty period settings.
Return window end date: Warranty begins when the product’s return window closes.
Enable the Return window settings in AfterShip Returns >> Return Policy >> Order Lookup for this option to work. The warranty period will only start after the return window has ended.
Step 3: Customize the message for shoppers when their order is not eligible for a warranty claim
Go to Warranty page under the Warranty add-on in the AfterShip Returns admin.
Select the warranty page variation where you want to edit the message and click Edit.
On the warranty page editor, select Error message from the dropdown.
Customize the notification for when a product is ineligible for a warranty claim. The default message reads Outside of the warranty period.
Save the changes.
Currently, the warranty period feature applies to all products in an order and can only be controlled on the order level. To accommodate product-level warranty periods, configure the longest warranty period among your products. For claims made outside the specified warranty period, you can manually reject them or provide an alternative solution as needed.
Overview
The Warranty Period is the timeframe within which a customer can submit a claim under a product's warranty. It specifies how long after the purchase or delivery of the product the customer can request repairs, replacements, or refunds if the product fails or has defects covered by the warranty.
AfterShip Warranty allows you to set up a warranty claim period aligned with your warranty policy, allowing shoppers to submit claims only when their order falls within the specified period. This feature helps prevent ineligible warranty claims and reduces the need for manual verification of each claim against the original order date. Follow the steps below to get started.
Set up the warranty period
This feature is applicable only for Warranty Claims created with an order number and email.
Step 1: Access the warranty period feature
Navigate to Warranty settings in the AfterShip Returns admin.
Go to Warranty period settings.
Step 2: Define the start and end dates for the warranty period according to your policy
Supported start from options:
Order date: Warranty begins when the order is placed on the eCommerce platform.
Fulfillment date: Warranty begins when the order status is updated to "fulfilled" on the eCommerce platform.
Delivery date: Warranty begins when the tracking status of the original order is updated to “Delivered.”
You must integrate AfterShip Tracking with your eCommerce platform for the ‘Delivered date’ option to work. AfterShip Warranty will rely on this integration to access the tracking status of the original order and apply the warranty period settings.
Return window end date: Warranty begins when the product’s return window closes.
Enable the Return window settings in AfterShip Returns >> Return Policy >> Order Lookup for this option to work. The warranty period will only start after the return window has ended.
Step 3: Customize the message for shoppers when their order is not eligible for a warranty claim
Go to Warranty page under the Warranty add-on in the AfterShip Returns admin.
Select the warranty page variation where you want to edit the message and click Edit.
On the warranty page editor, select Error message from the dropdown.
Customize the notification for when a product is ineligible for a warranty claim. The default message reads Outside of the warranty period.
Save the changes.
FAQ
1. Can I set different warranty periods for different products?
Currently, the warranty period feature applies to all products in an order and can only be controlled on the order level. To accommodate product-level warranty periods, configure the longest warranty period among your products. For claims made outside the specified warranty period, you can manually reject them or provide an alternative solution as needed.
Updated on: 30/08/2024
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