Set Up Your Returns Page
Plans: All plans Platforms: All platforms
AfterShip Returns offers you your own branded return page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting returns.
In this article, we will show you:
Returns page customization
Configure returns page in different languages
Add returns page to your store
Additional resources
AfterShip Returns branded return page makes it easier to deliver a quick and easy customer returns experience. It makes building trust with your customers easier, improving engagement and driving revenue through a branded, frictionless, and impactful post-purchase experience.
AfterShip Return’s returns page editor allows retailers to customize their returns experience to meet their branding and customer needs. Let’s see what customization features you get with AfterShip Return’s suite of products and features.
Go to Customizations > Returns Page in AfterShip Returns admin
Click Edit on the upper right-hand side of page
Returns page editor offers you the following settings
Page content customization
Theme settings
Returns page languages
You get different sections contributing to the structure and layout of the page and standardized theme settings to align branding across pages.
Customize the messaging of your order lookup prompt, regular and gift returns button.
Configure the messaging of the entire returns process to give customers clear information and directions on what stage of the process they are and what they are suppose to do.
Implement a clear returns policy for a hassle-free returns experience.
Set up a terms and conditions checkbox to seek customer consent before they submit a return request.
Add additional marketing assets to drive additional revenue and engagement.
Switch between different return process pages from the dropdown at the top of the editor to modify content for each separately.
Preview how your return pages look on desktop and mobile.
Customize page color and text font to ensure your customer’s experience matches your brand style.
Add your brand logo for customers to easily recognize your brand and instill a sense of loyalty.
Incorporate links to your social media pages to give your audience more ways to engage and interact with your brand.
Add contact details, privacy, and terms page in the footer for your customers to have a complete sense of how your business work and where to reach out to you in case of questions.
You can set up multiple languages for your returns page based on different customer locales and customize the content according to match your brand style and voice.
Set a default language in case customer's browser language do not any of the languages you are supporting. The returns page will be shown in the default language in that scenario.
You can edit the return page content for the default language directly on the returns page editor.
Auto-translate return page content in different languages or do it manually on the multi-language editor.
Offers the ability to add and switch between multiple languages for your returns page.
Offers the ability to switch between different return pages to efficiently manage content for each page in different languages.
You can manually input translations for each language or auto-translate content. Though you might need to review and adjust these translations for accuracy and appropriateness.
You can see a preview of how the page will look in each language in comparison to the default language.
The editor helps maintain consistency across different language versions of the returns page and manage translations effectively.
Add returns page to your to your website footer, returns policy, or order history page to give customers clear and easy access to to your returns policy.
Use the default returns page URL or set up your own custom domain to reinforce your brand identity and ensure a consistent experience for users.
Embed the returns page in your store to improve the visual branding and user experience and deliver the same customer experience as the rest of your online store.
How to Customize the Branded Returns Page
Overview
AfterShip Returns offers you your own branded return page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting returns.
What you’ll learn
In this article, we will show you:
Returns page customization
Configure returns page in different languages
Add returns page to your store
Additional resources
Returns page customization
AfterShip Returns branded return page makes it easier to deliver a quick and easy customer returns experience. It makes building trust with your customers easier, improving engagement and driving revenue through a branded, frictionless, and impactful post-purchase experience.
AfterShip Return’s returns page editor allows retailers to customize their returns experience to meet their branding and customer needs. Let’s see what customization features you get with AfterShip Return’s suite of products and features.
Go to Customizations > Returns Page in AfterShip Returns admin
Click Edit on the upper right-hand side of page
Returns page editor offers you the following settings
Page content customization
Theme settings
Returns page languages
Under the Page content customization section,
You get different sections contributing to the structure and layout of the page and standardized theme settings to align branding across pages.
Customize the messaging of your order lookup prompt, regular and gift returns button.
Configure the messaging of the entire returns process to give customers clear information and directions on what stage of the process they are and what they are suppose to do.
Implement a clear returns policy for a hassle-free returns experience.
Set up a terms and conditions checkbox to seek customer consent before they submit a return request.
Add additional marketing assets to drive additional revenue and engagement.
Switch between different return process pages from the dropdown at the top of the editor to modify content for each separately.
Preview how your return pages look on desktop and mobile.
Under the Theme settings section,
Customize page color and text font to ensure your customer’s experience matches your brand style.
Add your brand logo for customers to easily recognize your brand and instill a sense of loyalty.
Incorporate links to your social media pages to give your audience more ways to engage and interact with your brand.
Add contact details, privacy, and terms page in the footer for your customers to have a complete sense of how your business work and where to reach out to you in case of questions.
Configure returns page in different languages
You can set up multiple languages for your returns page based on different customer locales and customize the content according to match your brand style and voice.
Set a default language in case customer's browser language do not any of the languages you are supporting. The returns page will be shown in the default language in that scenario.
You can edit the return page content for the default language directly on the returns page editor.
Auto-translate return page content in different languages or do it manually on the multi-language editor.
Multi-language editor
Offers the ability to add and switch between multiple languages for your returns page.
Offers the ability to switch between different return pages to efficiently manage content for each page in different languages.
You can manually input translations for each language or auto-translate content. Though you might need to review and adjust these translations for accuracy and appropriateness.
You can see a preview of how the page will look in each language in comparison to the default language.
The editor helps maintain consistency across different language versions of the returns page and manage translations effectively.
Add returns page to your store
Add returns page to your to your website footer, returns policy, or order history page to give customers clear and easy access to to your returns policy.
Use the default returns page URL or set up your own custom domain to reinforce your brand identity and ensure a consistent experience for users.
Embed the returns page in your store to improve the visual branding and user experience and deliver the same customer experience as the rest of your online store.
Additional resources
How to Customize the Branded Returns Page
Updated on: 14/08/2024
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