Manage Emails With AfterShip Returns Notifications Center
Plans: All plans Platforms: All platforms
AfterShip Returns email notifications are designed to keep your customers informed and communicate important information at every stage of the returns journey. AfterShip Returns lets you trigger automated email notifications for multiple scenarios. This tutorial will give you a tour of how to set up, customize, and trigger automated returns notifications from AfterShip Returns admin.
In this tutorial, we will show you:
Email notifications set up
Email notifications customization
Merge tags (custom variables)
Multilingual notifications set up
Adjust sender name and email address
All the email notifications will be enabled by default. If you’d like to disable any of them, follow the steps below.
Go to Customizations in AfterShip Returns admin
Click Notifications . AfterShip Returns offers email notifications for 14 return statuses
Select the email template you would like to
Move the toggle to the right to enable and to the left to disable
Edit the trigger settings as per your requirement by selecting Edit > Edit trigger
Charge reminder email is only available if Instant exchange is enabled
Once email notifications are enabled, you have the complete customization freedom to edit the notification that will be emailed to your customers. To customize, follow the steps below
Select the template and click the Edit button displayed alongside the notification toggle button
You will land on the notification editor page
You can opt for either a Branded or an HTML theme template to customize your email notifications. Expand the downward-facing arrow icon to select the theme from the dropdown
Under Branded theme template, you can edit the email subject, title, and email body
Under an HTML theme template, you can edit the email subject and email body
Once edits are made, select Save
Preview the final version of the email on both desktop and mobile
Merge tags are used in an email template to auto-populate required customer and order information from our database according to the return request. Each email contains a list of available merge tags that can be embedded in the required place within the email subject, title, and body to import unique information. Content for each email varies, so we recommend auditing all the merge tags available with each template and if they are inserted correctly.
For more information on merge tags visit.
Plans: Pro and Enterprise plans Platforms: All platforms
Configure the language of your email notifications from the upper right-hand corner in the template editor.
Click the downward-facing arrow icon and click Add language
Select a language and click Create
For every language you add, you will need to create a new version of the email in that selected language
Each version will be automatically sent to customers whose order language matches it
Tip: Recipients won’t receive an auto-translated version. Google’s translation accuracy is not 100%, which means your shoppers may get the wrong message if it is auto-translated. Hence, manual editing is required.
Select a language as default by clicking Set default language. Its corresponding email version will be sent to customers when their order language is not in your version list
AfterShip Returns recommends that you keep email template content relatively simple to ensure that they display properly across all mail applications
By default, notification emails are sent by AfterShip Returns standard support email address [email protected]. If you’d like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time:
Go to the Sender info section in Notifications
Click the Edit button given alongside the sender name and email address
Edit the desired fields
a. Name: this name will be displayed on return emails
b. Email: shows in your customer-facing sections whenever we show a support email link
c. Save the changes
Get a tutorial on how to verify your sender email address here .
Overview
AfterShip Returns email notifications are designed to keep your customers informed and communicate important information at every stage of the returns journey. AfterShip Returns lets you trigger automated email notifications for multiple scenarios. This tutorial will give you a tour of how to set up, customize, and trigger automated returns notifications from AfterShip Returns admin.
What you’ll learn
In this tutorial, we will show you:
Email notifications set up
Email notifications customization
Merge tags (custom variables)
Multilingual notifications set up
Adjust sender name and email address
Email notifications set up
All the email notifications will be enabled by default. If you’d like to disable any of them, follow the steps below.
Go to Customizations in AfterShip Returns admin
Click Notifications . AfterShip Returns offers email notifications for 14 return statuses
Select the email template you would like to
Move the toggle to the right to enable and to the left to disable
Edit the trigger settings as per your requirement by selecting Edit > Edit trigger
Charge reminder email is only available if Instant exchange is enabled
Email notifications customization
Once email notifications are enabled, you have the complete customization freedom to edit the notification that will be emailed to your customers. To customize, follow the steps below
Select the template and click the Edit button displayed alongside the notification toggle button
You will land on the notification editor page
You can opt for either a Branded or an HTML theme template to customize your email notifications. Expand the downward-facing arrow icon to select the theme from the dropdown
Under Branded theme template, you can edit the email subject, title, and email body
Under an HTML theme template, you can edit the email subject and email body
Once edits are made, select Save
Preview the final version of the email on both desktop and mobile
Merge tags (custom variables)
Merge tags are used in an email template to auto-populate required customer and order information from our database according to the return request. Each email contains a list of available merge tags that can be embedded in the required place within the email subject, title, and body to import unique information. Content for each email varies, so we recommend auditing all the merge tags available with each template and if they are inserted correctly.
For more information on merge tags visit.
Multilingual notifications set up
Plans: Pro and Enterprise plans Platforms: All platforms
Configure the language of your email notifications from the upper right-hand corner in the template editor.
Click the downward-facing arrow icon and click Add language
Select a language and click Create
For every language you add, you will need to create a new version of the email in that selected language
Each version will be automatically sent to customers whose order language matches it
Tip: Recipients won’t receive an auto-translated version. Google’s translation accuracy is not 100%, which means your shoppers may get the wrong message if it is auto-translated. Hence, manual editing is required.
Select a language as default by clicking Set default language. Its corresponding email version will be sent to customers when their order language is not in your version list
AfterShip Returns recommends that you keep email template content relatively simple to ensure that they display properly across all mail applications
Adjust sender name and email address
By default, notification emails are sent by AfterShip Returns standard support email address [email protected]. If you’d like to use your domain to send email notifications, the email sender name and reply-to address can be changed at any time:
Go to the Sender info section in Notifications
Click the Edit button given alongside the sender name and email address
Edit the desired fields
a. Name: this name will be displayed on return emails
b. Email: shows in your customer-facing sections whenever we show a support email link
c. Save the changes
Get a tutorial on how to verify your sender email address here .
Updated on: 14/10/2024
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