Warranty Tags and Notes
Plans: Enterprise Platforms: Shopify, WooCommerce, BigCommerce, SFCC
AfterShip Returns automatically creates and syncs order tags and notes to the associated Shopify orders when a warranty event is triggered. Merchants can then easily track whether an order has an active warranty claim and check the current status of that claim directly from the Shopify dashboard.
This article lists notes and tags generated by AfterShip Returns for eCommerce platforms when a warranty event is triggered for an order.
Customizing tags and notes for warranty events is not possible at this time.
In this article, we will show you:
Notes generated for different warranty events
Tags generated for different warranty events
Add dynamic values as order tags in Shopify
The below list offers the notes and tags automatically generated in your eCommerce platform when a warranty claim is submitted and consecutive events are triggered for an order.
For warranty claims that require item replacements, AfterShip Returns will automatically attach tags and notes to the replacement orders in Shopify.
Merchants can insert dynamic values such as RMA number and original order number as order tags, which will be synced to Shopify orders.
Go to Tags and notes in your AfterShip Returns settings.
Move to the Warranty tab and scroll down to For replacement orders section.
Insert the dynamic value(s) as mentioned below in the text box to add it to the list of tags that will auto-populate original values from the customer data and display them on the associated Shopify replacement orders.
Save the changes.
Merchants can also add a prefix to the dynamic values if needed.
The dynamic values will then appear as tags on the corresponding Shopify orders.
Overview
AfterShip Returns automatically creates and syncs order tags and notes to the associated Shopify orders when a warranty event is triggered. Merchants can then easily track whether an order has an active warranty claim and check the current status of that claim directly from the Shopify dashboard.
This article lists notes and tags generated by AfterShip Returns for eCommerce platforms when a warranty event is triggered for an order.
Customizing tags and notes for warranty events is not possible at this time.
What you’ll learn
In this article, we will show you:
Notes generated for different warranty events
Tags generated for different warranty events
Add dynamic values as order tags in Shopify
Notes generated for different warranty events
The below list offers the notes and tags automatically generated in your eCommerce platform when a warranty claim is submitted and consecutive events are triggered for an order.
| AfterShip Warranty Actions/Status | eCommerce notes | eCommerce platform supported |
|---|---|---|
| Under review | 2024-09-19 10:24:47 [AfterShip Warranty] RMA #117BA216 Includes items: Warranty claim: Under review | Shopify, SFCC, BigCommerce, WooCommerce |
| Approved | 2024-09-19 13:57:34 [AfterShip Warranty] RMA #117BA216 Includes items: Warranty claim: Approved | Shopify, SFCC, BigCommerce, WooCommerce |
| In progress | 2024-09-19 14:21:21 [AfterShip Warranty] RMA #72577EAC Includes items: Warranty claim: In progress Resolution: Repair item /Replace item/Issue store credit/Other | Shopify, SFCC, BigCommerce, WooCommerce |
| If a Shopify replacement order is created, a new row will be added: Warranty replacement order: #{Order number} | ||
| If a Shopify gift card is created, a new row will be added: Gift card code: {Gift card code} | ||
| Resolved | 2024-09-19 14:14:54 [AfterShip Warranty] RMA #117BA216 Includes items: Warranty claim: Resolved | Shopify, SFCC, BigCommerce, WooCommerce |
| Rejected | 2024-09-19 14:16:37 [AfterShip Warranty] RMA #25298F24 Includes items: Warranty claim: Rejected | Shopify, SFCC, BigCommerce, WooCommerce |
| Canceled | 2024-09-19 14:18:11 [AfterShip Warranty] RMA #D4B9CE4B Includes items: Warranty claim: Canceled | Shopify, SFCC, BigCommerce, WooCommerce |
Tags generated for different warranty events
| Warranty Status/Action | Tags | eCommerce platform supported |
|---|---|---|
| Warranty claim Approved | Add AfterShip Warranty as an order tag to the original order. If an order has multiple warranty requests, this tag will be added only once. | Shopify |
| Create shopify replacement order | 1. Add the original order number as a tag to the new replacement order (e.g., #1001). | Shopify |
| 2. Add AfterShip Warranty replacement order as a tag to the new replacement order. | Shopify |
Add dynamic values as order tags in Shopify
For warranty claims that require item replacements, AfterShip Returns will automatically attach tags and notes to the replacement orders in Shopify.
Merchants can insert dynamic values such as RMA number and original order number as order tags, which will be synced to Shopify orders.
Go to Tags and notes in your AfterShip Returns settings.
Move to the Warranty tab and scroll down to For replacement orders section.
Insert the dynamic value(s) as mentioned below in the text box to add it to the list of tags that will auto-populate original values from the customer data and display them on the associated Shopify replacement orders.
Save the changes.
| Dynamic values available |
|---|
| {RMA no.} |
| {Original Order number} |
| {Original Order id} |
Merchants can also add a prefix to the dynamic values if needed.
The dynamic values will then appear as tags on the corresponding Shopify orders.
Updated on: 23/12/2024
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